Moran Mechanical Systems

Oh dear, I was hoping my experience was an exception. They did emergency fixes and service on my new-​ish Buderus propane furnace for 6 years. I liked them because they came quickly when the heat went out – which was frequently. Last year it went out five times. They said it was because I didn’t have the furnace serviced for the first three years. This year, when I was leaving town for an extended period in the winter and realized they hadn’t honored their own service contract, I had another, less-​expensive company do the service… and they found that my boiler was held together with tape and glue. Moran has not only not answered my emails asking to settle this amicably, they have not complied with my request for copies of all my bills. I am preparing to sue them for the cost of a furnace plus the $ 2500 – 3,000 I’ve spent in repairs plus legal fees.

Really horrible experiences on multiple occasions with Moran.
Consistently sloppy service and inept administration.
The first time they came to fix my water boiler, I asked them to leak the air out of the heater and give it its 18 month check-​up. Well, they leaked the air out (i’ll give them that), but they didn’t check up on the boiler! And just left… charging me a hefty $ 180 for 1h and 15 min of service (rate is $ 90/​h). Just enough to round up, I guess.
Then, when my heating broke a few weeks later because they didn’t do their initial jobs correctly, I called them again. They came by, moaning about how they had to come by, made a temporary fix, said they would need new parts and would call me to schedule a new visit the following week.
I never heard from them. I had to call THEM three times before I finally got a straight answer. By the time that happened, there was a gas leak in my house… BECAUSE THEY DIDN’T DO THEIR JOB THE FIRST TIME.
Now, here I am waiting for them to come by and fix the gas leak, at an appointment time they made with me. They said they would be here by 9:30 am. It is 12:13 pm and no sign from them.
Once again, I called them, and once again, I have heard nothing. This time, it is in a high-​priority situation.
I would strongly advise against using Moran Mechanical, unless you would like money to leak out of your wallet like gas is currently leaking into my house due to their sloppy work, poorly run administration, and careless workers.