Brookside Barkery & Bath

I was out with the family exploring a new part of town, Lee’s Summit. Low and behold, one of our favorite shops! We shop at the Brookside location monthly. The employees were outstanding. They assisted with finding our regular treats and suggesting a few new items that our pup would enjoy. It was so nice to see a comfort of our neighborhood reach out farther in the community.

I decided to have my dog groomed by Daphny at Brookside Barkery in Lee’s Summit. My appointment was at 7:30. I arrived early and waited in the parking lot for 20 minutes. Finally, at 7:40 Daphny drove up. She unlocked the door and turned on the lights, she was rushing around to open the cash register and get organized. I waited until she put her two dogs in their crates, she came back and asked for my grooming instructions which she wrote down. I emphasized that she should not cut the 2″ long tuft of white hair at the tip of my dog’s tail, I thought it made her look adorable and unique. She called me a couple hours later when my dog was ready to be picked up. You don’t get to see your dog before you pay, the manager said it’s easier that way. So I paid the cashier and included a tip. Then my dog came out — her long white tuft of hair was cut COMPLETELY off! I was very upset. Daphne made excuses for why she did it and then she finally apologized. There were other customers in the store so I left, not wanting to make a scene. Every time I looked at my dog I got upset all over again. Later that afternoon I called and asked to speak with the manager. A lady answered the phone, she did not give her name, I asked to speak with a manager. The lady said «If you are calling about the hair I cut off your dog’s tail, I’ll take $ 10 off your next grooming». I asked her her name. I told Daphny that I would rather be compensated for the grooming I just had and I didn’t think I would be coming back. I tried to talk to her but she talked over me loudly. Then she said «I WILL REFUND YOUR MONEY WITH THE UNDERSTANDING THAT YOU CAN NOT COME BACK HERE AGAIN FOR GROOMING SERVICES.» I did not ask for nor did I expect a full refund and I was shocked that I was being banned from services at their store because Daphny didn’t follow instructions. I would probably have given her another chance but now I’ll have to find someplace else to take my dog. Then Toby, the manager came on the phone. He was professional and polite and said he would talk to the owner, he confirmed that he would refund my credit card and that I could not come back. He suggested I go to their other store in Brookside, 30 minutes from where I live. I would like to go back there to buy my dog food and other pet supplies but now it will be VERY awkward.

The Barkery has a wide selection all natural wet and dry cat food too. They have worked with us several times to find food that our cats will like even giving us samples to try before buying a large amount. We dont visit the dog side of the store but they seem to have a large selection as well. This location and the Brookside location are just wonderful.

Beware of Brookside Barkery! I was a loyal customer for years until I took my dog there for a self serve bath and the next day had to take her to the vet because she’d contracted some weird doggie flu with a 104 fever. This set me back about $ 250. I called the owner to tell her I thought my dog had gotten sick from her facility because she hadn’t been anywhere else but home. Also when I was brushing her with one of Brookside’s brushes, I pricked my finger on one of the bristles and realized one of the plastic coverings had come off and was probably scratching my dog. It also didn’t seem very clean that day because they were really busy and the water was cold. Well the owner denied all accusations and said there was no way my dog got sick there which I know she did. Needless to say I will never return. I may have tried it again if the owner had been more sympathetic but she acted like she really didn’t care. You will take your chances at Brookside Barkery. Just sayin…

Brookside Barkery is located in shopping center very close to my work so I decided to stop in and see about getting a bath and nail trim for my chihuahua. The staff were very sweet and seemed to have a strong passion for animals, but this place is not really set up as a location to send your animal to be groomed. It is more of a groom your own dog sort of thing. I can see the appeal, but if I was going to bath my 7 lb dog I would do it in my kitchen sink. I realize not everyone has a dog this small so for those people, this place would be awesome.
I did leave with a barkery treat that my dog seemed to enjoy!

I give this place 3 bones! The place is cool with lots of different kinds of pet foods you won’t find in places like PetCo or PetSmart. They have dry food, canned food and even some frozen items! The Lee’s Summit location is small, but fits my needs just fine. I have never taken advantage of their grooming facilities, but they always look clean and the staff is always super friendly.
The Brookside location is much larger, and offers what seems like a better selection of everything pet related! I can’t put my paws on why I can’t give Brookside Barkery a 4-​bone rating, but I sincerely like taking my dog, Hefner, there. I’m a repeat customer, and I think that probably means more than any rating I could give.

In early 2010, I had an awful experience with a groomer… we’re talking (almost) lawsuit proportions! … but Brookside Barkery redeemed the words PROFESSIONAL DOG GROOMERS when I walked in to their dog-​treat littered, super friendly store in Lee’s Summit. These gals share their love of animals freely. Folks, this isn’t a dog haven, it’s a doggie HEAVEN! For example, they realize first-​timers need a bit more attention to settle their fears so they didn’t rush my baby to accept the new experience, but instead (to my total surprise and appreciation), they walked her leisurely around the store a bit to allow her to get familiar with the surroundings and new smells until she was comfortable. WOW, you’ve gotta be kidding me?! A groomer that REALLY cares? YES! And their facilities are clean, their retail goods are well stocked, and their grooming services are A-​1… right down to the complimentary doggie treat at the end of each service. Needless to say, I’ve trusted them for two years to ‘spoil’ my Schnoodle (a/​k/​a the third love of my life — behind daughter/​husband). A parting thought: A happy dog will always LEAD to a happy dog owner. On behalf of PEPPER, «Thanks Brookside!!!»

The 4 star rating completely underestimates the greatness of this place. I can barely express how pleased I was with the entire experience I had there. But I’ll try anyway. There are positives and a couple of small negatives that influenced my rating.
THE POSITIVES
The Barkery is in a strip mall off of Woods Chapel Rd, in a nice area of Lee’s Summit. I took my 3 year old spoiled rotten beagle, Gabby, in to get a bath and just check out the place I had read about in metropet magazine.
When I walked in, I was immediately greeted by a nice and helpful, but in my opinion, a little excessively perky woman, who answered my questions about the self-​serve baths. Just for my own curiosity, i did ask about full service grooming too, which, was a tad bit expensive for me. I went ahead and decided to do the self service bath.
Their bathing and grooming area is great! They have the same kind of tubs that groomers have and they use hydrosurge products and plumbing (I liken this to being like a low pressure power washer, the soap comes out in the sprayer instead of slathering it on your pooch) and it smells really good and helps my dog’s dry skin. All the grooming products are included in one flat rate when you bathe your dog, and in addition to the shampoo, they have cool dryers, clippers, brushes, and even doggie perfume and mouthwash all out for your use!
In addition to the bathing area, they sell all natural dog food and homemade dog cookies and treats. Gabby loves the snickerpoodles and the pumpkin flavored cookies. They love dogs and I love going up there.
THE NEGATIVES
The staff there will treat you like you have never bathed a dog before if it’s your first time in there, so be warned. They do have good intentions though.
The bathing area is a bit cramped, which can be somewhat annoying when there is more than a few people bathing their dogs.
They price their self-​service baths by weight of your dog, and it costs about $ 20 for me to wash my beagle, which is about the same amount it costs to have a bath and nail clip done at petsmart, letting the groomer do the work.
All in all, I am in love with the Barkery and will be going back again and again