Lee’s Summit Medical Center

Visited this hospital with my husband. He had a common outpatient surgical procedure. The check in process was easy and efficient. They completed labs and then he was taken back for prep. The staff showed me where the waiting room was and ensured I knew there was coffee available.
The hospital utilizes a digital board to keep family members updated regarding the surgery. You are handed a paper which includes a patient number and a list of descriptions for each step in the surgery. The board updates and you can track the start of anesthesia, start of surgery, end of surgery, entered recovery, and when the anesthesia is stopped.
This was my husband’s first surgery and he was having challenges waking up and dealing with bad reactions to the anesthesia. The postop nurses called the waiting room attendant to keep me updated after he had gone beyond the normal timeframes and when the digital board was no longer helpful.
To improve the family members’ experiences, I would recommend the following:
1. Be sure to explain «what happens next». From admissions to labs and preop to postop, be sure to tell people who they will be speaking with next.
2. Do not put family members in a consultation room to speak with the surgeon and make them wait for excessive periods of time… without checking in or advising them their loved one is okay. My imagination went wild! Consultation rooms are almost always used to deliver bad information. Every second is torture and truly unnecessary when there is no bad news. A simple «Your husband is doing fine, please wait here to speak with the surgeon» would have been sufficient!
Special thanks to the sweet volunteers who pushed the courtesy snack cart around the waiting area. They were diligent in making sure every person waiting had at least two chances to say yes to a snack or drink.
Facility was clean and seemed well organized. Nothing over the top extraordinary, just a nice clean hospital.

Nice place plenty of parking friendly people.

Went in to the ER for a terrible experience. The day before I was at St Luke’s East ER and was told to return if my symptoms worsened. Well, my symptoms got worse and we decided to go to LSMC since it was closer. Sure, my wait time was great-​had me back in a room in minutes. But I then sat in that room for 90 minutes without being checked on. No one to check on my pain, no vials, not on any monitors, nothing.
The doc was rude and arrogant and very condescending, which was incredibly frustrating as my girlfriend and I are both in the medical field (a nurse and paramedic). The doc discharged me without doing anything, but still collecting my $ 250 copay, and telling me to, ‘suck it up.‘
Regardless to say we’re back at St Luke’s and I got a room in a few minutes and have be checked on frequently. My pain and symptoms are under control and the doc is very friendly. I wouldn’t recommend Lee’s Summit Medical to anyone I cared about.

My experience here has been with the surgery and hospital stay. The staff is excellent. Very helpful and professional. The care given to my bestie has been really awesome. The first nurse she had was okie dokie. The 7pm — 7am male RN Jaime is beyond excellent. He’s caring, thoughtful, efficient and an absolute asset to this hospital. Her dr. Is dr. Sneed. Who is wonderful. The amenities for family is better then any I’ve ever seen before. Free drinks, snacks etc. The volunteers are outstanding. Seriously this has been a wonderful experience considering its a hospital and I’m not a big fan of hospitals. Outstanding job and comfort level plus professionalism. Five stars all the way!!!

I am basing this review off their emergency care services.
I have visited this facility three times in the last year. Two of the visits were for my kids. The last visit was for me. The wait times are HORRIBLE. The nurses are rude, uncaring, cold and indifferent. I have walked out on the last two occasions. I was in agony due to food poisoning and all the nurses were just a laughing it up having a good ‘olé time as I waited for the doctor. They were rude to my wife when she asked for a cup of water. The heavily tatooed nurse who has attended us on more than one occasion is indifferent to your suffering, cold, lack of any natural human affection or concern. As far as I am concerned, she is in the wrong field.