Caliber Collision

Came twice for same repair (cash, USAA), separate incidents. The only inconvenience is that you do have to schedule an appointment for an estimate, but once that’s done the process is seamless and painless. Friendly greeting, streamlined intake with minimal paperwork, great interfacing with insurer, consistent communication from drop off to readiness. Repairs were done very well and car was detailed (washed, vacuumed) before pick up both times.

I only came in for a estimate. There a little expensive.

Should be no stars, since they have crappy customer service at the front desk and didn’t want to have to work with them going forward. Went across the street to Seneca Auto Body and they could see me right away.

Can’t understand the negative reviews, had a great experience here. Accident with an animal, Geico coverage, this place made things extremely easy and had great customer service. Two things for the record hat aren’t clear online: key drop box is at door on right side of main entrance. And they have an Enterprise car rental on site open Mon to Fri 7:30−12.
I dropped off car with keys early morning before they opened. They kept me well apprised throughout the whole process, and did a great job. Made this extremely easy when working through Geico.

Excellent service all around. The employees are helpful and knowledgeable. Unfortunately, we’ve have had to use Craftsman Auto more then we would like because of teenage drivers and each visit. These people rock!

Like other reviewers, I found this company «too busy» to write my estimate. State Farm recommended them, but when I called they assured me that no one would even «look» at my vehicle on the Monday before Thanksgiving. So, I waited a week and drove there 7 DAYS LATER to find out how to get it towed in to them. They were more rude in person than they were over the phone!
I advised State Farm that I would not deal with a company that treats customers this way. They helped me find another company with a much higher rating that did a fabulous job and went out of their way to be helpful instead of confrontational at every step in the process. They even arranged the towing of our car. I will NEVER deal with Craftsman again.

I picked Craftsman for some body work based on the positive experiences that two friends if mine had at this shop. I called my insurance company to let them know that I chose Craftsman, and they said that they would send over the paperwork as soon as I was off the phone. They suggested that I call Craftsman to set up a time to bring my car in for an estimate.
The receptionist at Craftsman asked me for some details about what was damaged, and when it came time to set up an appointment for an estimate she made it a point to tell me how busy the shop was and that I probably wouldn’t get until about a week and a half from now. That seems a bit odd for an estimate that maybe takes 15 minutes, but ok, I suppose I should probably get on your schedule.
Unfortunately the shop’s policy is to not schedule appointments until your insurance paperwork has been received, and the receptionist said that she would call me back later that afternoon. That call never came — three days later I took my car to another highly-​reviewed shop who got me in the same day.
Apparently Craftsman is too busy for new customers, which is unfortunate because I’m told they do good work.

I was side-​swiped, and per GEICO, took my car to Craftsman for an estimate. Total repairs were estimated at a little over 500, with a 3 day turn around. The car was dropped off on a Tuesday night, for repair work to start Wednesday morning. 6 days later, on Monday, I hadn’t heard anything from Craftsman, so my husband called for an update, only to learn that the repairs were going to be almost triple the original estimate and a supplement request had been put in to GEICO. That’s fine, but I really wish someone would have called me to let me know. 2 days after that, I received a message that GEICO approved the supplement and my car would be ready the following week. A 3 day repair somehow turned into a 2 week repair. My car was supposed to be ready on Feb 12, so after not hearing anything from Craftsman, my husband once again called them late in the afternoon on the 12^th. They told him they had talked to me several days before and told me the car was ready. That was an outright lie as I’m fairly certain that I would have A) remembered having a full conversation with them and B) picked up the car immediately. Just to make sure I wasn’t losing my mind, I double checked my phone to make sure I hadn’t missed their call, and wouldn’t you know, they never called me. So, I don’t know why they would lie like that. The repair itself is great — the work they did is excellent. If this review was based soley on the quality of the work, I would give 5 stars. But Craftsman, you really need to step it up in terms of communication.

My Subaru Forester was the last impact of a 3-​car pile up at the corner of Belmont Ridge & Rt 7 (which is apparently very common there), the at-​fault driver had Progressive insurance. Was able to drive home (unlike the other 2 vehicles) however the exhaust was damaged and making some noise and did not want to bring all the way over to the insurance-​recommended Loudoun Collision Center in Purcellville, they said OK to Craftsman which was only a 2-​mile drive for me.
They had the car for 2 weeks, had an upgrade from entertainment book for Enterprise rental, so got a free upgrade to a minivan which was not bad at all (got hooked on the rear-​view camera) was nice to take the crew out to lunch in a single vehicle a few times.
The repairs are A-​OK — just a slight issue with the rear hatch door having to slam a bit harder other than that it’s just like it was. Really a great job considering how much damage there was (very glad it was not totaled, don’t think I would have gotten an equivalent vehicle for what it was worth). They also gave a full inside & out cleaning even shampooed the carpet (which was well overdue).
They were recommended by some auto-​mech buddies of mine, can see why now, will be using and recommending them in the future.
Kudos to CAB!

Convenient, friendly service and quick, quality repairs. Great job by this shop.
It always sucks to get into an accident. This is a great place to go — they had the Geico adjuster, body shop and rental car all on one site. The whole process to get my car processed and get my rental took under an hour. The shop then called to tell me when the repairs would be done and they delivered on time.
It didn’t take more than a few minutes to pick up the car and be off on my way. It was cleaned inside and out. Dave took the time to explain the repairs and walk me around the car.
All in all, efficient and professional service with great craftsmanship. As a car guy and touch critic, I highly recommend.

I was rear-​ended and the individual’s Geico insurance had referred me here. I was a bit leery since I had never heard of this place and wasn’t sure if they would do a good job. But this was the closest place so I picked convenience over experience and I was glad I did. I was well taken care of as soon as I walked through the door. The Geico claims adjuster was very helpful and friendly. The Enterprise rent-​a-​car employees were efficient and gave me a wonderful rental car (Jeep Laredo) to drive while mine was in the shop. The repairs were done within 48 hours and everything looked great. They used new parts on my vehicle, which I was really happy about since I had been warned by others that used parts might be used when working through insurance. I would highly recommend this shop!

I had experienced going to this place twice
1) our subaru was dinged, and we went there and they took the car and fixed within reasonable of time
2) our ford was dinged, came over for an estimate only to learn that «if you are not going to go through insurance, then we can only give you an estimate two weeks from now»
Which left me with a feeling that this business is focused on milking insurance companies… which seemed unethical and unfair to me, so i don’t be coming back unless I have to.

What a disappointment! 2 weeks at Craftsman Auto Body of Leesburg and our car is still not fixed! We have to take it to a different auto body shop to fix the poor work done by Craftsman Auto Body of Leesburg.
Our SUV was rear ended by a van and Erie Insurance customer. The insurance adjuster suggested we use Craftsman Auto Body in Leesburg. We felt good about leaving our car with them due to the professional manor we were greeted with.
Boy were we wrong! After 10 days we were called to pick up our SUV on the day the originally said it should be done. We knew going in that used parts were being used (per the insurance company) but we still expected our vehicle to be restored to the condition it was in prior to the accident, which was guaranteed to us by the insurance company.
Upon arriving to the shop, we were asked to sign a piece of paper releasing our vehicle to us before even being shown the car. We asked if we could see the car first, and they agreed. As soon as we saw the car it became clear it was not right. The side fender piece (at the top) was sitting up from the roof leaving almost a full inch difference in height on the passenger side. The whole back end of our car was not level at all and looked awful! They sent out a service adviser, who did not seem to care much that we were not happy. Finally after arguing with us and being told that we would not accept their repair work, they agreed to fix it. They claimed it was just a minor adjustment.
We came home and called Erie back and were told that the shop had called them and now they need additional parts. They plan to have two hinges that mount our rear door sent over night and the issue fixed promptly. What happened to simple adjustment? Why do we need new parts if the SUV was fixed, done, and ready for pick up? Needless to say we were no happy and concerned about the overall quality of work. So we wait.
Then Craftsman Auto Body calls again saying the car is done and fixed perfectly. So we go back to the shop only to find the bumper still not on the SUV properly. There is a 2″ gap between the body and bumper on one side and no gap at all on the other side, which left the bumper sitting very off center and no where near level. We complained again, saying we were very disappointed. They took the car back again.
Then today the owner calls, and acts like we are just causing trouble for him. He really did not care that we were not happy with the work. So we went today to pick up our car, knowing no matter the condition, it was not staying there any longer. 3 attempts to fix our car, and the staff and manager have been rude to us. It was more than we could handle.
Erie has guaranteed us that they will get it fixed elsewhere. Craftsman Auto Body of Leesburg will NEVER be allowed to touch my vehicle again, and all work done by them will be reviewed by another auto body shop, as well as repairs to fix their poor quality work.
What an utter disappointment! They on-​hold recording claims that they are better than an auto body shop, that they are true craftsmen, but that was not the case with our car!

Some subhuman scraped our new car’s bumper in a parking lot and took off. We went to Craftsman in Leesburg for an estimate and decided, based on the cost, to pay for it ourselves. The estimate was professional and they started work the next day. We got a call a day later saying there was extra work required (bumper was a little deformed) and it would cost an extra $ 200 or so and take an extra day. They offered a $ 25 discount since they did not catch this visible problem in the initial estimate. The car was ready on time and the work was properly done but it was annoying that they did not catch a visible problem and it increased the cost by 50%. This would not be an issue if insurance was paying but it was an issue since it came out of my pocket. So my experience was that they do good work but estimating was not great.

I got rear-​ended by a GEICO-​insured driver & they directed me to Craftsman. Honestly, Craftsman exceeded my expectations & then some. When was the last time you actually came away from a potentially all-​around negative experience (like a fender-​bender) with the feeling that your faith in American business (if not the whole human race) has been restored?!
When I dropped off my 2002 Honda CR-​V at the appointed time, a friendly desk clerk named Todd asked me for a minimum of information (most of my info was provided to the staff already by GEICO). He then introduced me to Tyran, whom I believe is the manager. She treated me like a family member (truly). She was gracious & polite, friendly without being overly familiar.
We looked at my car briefly, she made some notes & we returned to the warmth of the showroom-​like body shop storefront. (The slammin’ 1975 metallic-​purple Corvette that’s parked just inside the door sure made my energy level go up exponentially!) You could tell Tyran was experienced with helping the customer feel at ease (she knew her business).
Tyran shook my hand & said it would probably take a week to repair my car. I wasn’t thrilled, but the fact that the Enterprise rep (Colleen) from the Leesburg office showed up with a pretty white 2008 Nissan Murano for me took some of the sting out of the situation!
The next day (you read that right), Tyran called me on my cell & said my CR-​V has been repaired & was ready to be picked up! Ooh, & I had just started to get used to the push-​button ignition & super-​smooth non-​SUV-​like ride of the Nissan Murano…
Mr. Quinn (can’t remember his first name) greeted me in the showroom (I pried myself away from «my» Corvette) & had me do a quick signoff on some paperwork. I reluctantly handed over the key to the Nissan. I teased Todd about his Steelers tee-​shirt & said that was alright, I liked him anyway even though he had some nerve because this is REDSKINS COUNTRY (& muttered something about LITTLE Ben R.). Then I took a quick phone picture of my granddaughter in front of *sniff* MY ’75 Corvette, thanked the wonderful staff of Craftsman, & got into my repaired, vacuumed & washed CR-​V. Believe me, that car hadn’t been to the car wash in months & the fast-​food crumbs inside probably could have fed a small family for a week, so Drew (the Craftsman shop technician) & his crew really did this busy woman right. My CR-​V looked heaps better coming out of the shop than it did going in.
Thanks so much to Craftsman for treating me so well. I have already recommended Craftsman to friends. I’ll have to find a way to leave kudos for Enterprise’s Leesburg office as well as GEICO in general.

My car was dinged by a GEICO insurance holder, and they made an appointment for me for repair here. I showed up, the GEICO guy looked at the damage, gave the car to the body shop, and my rental car (from Enterprise) was waiting for me. This all took 10 minutes. The next day, I dropped off the rental car and picked up my brand-​new looking car. 1 minute. There was only one paperwork to sign. Hurray for efficiency!