Pizza Hut

Garbage how do you mess up an order johnny answer dawm phone like he hates his job and is baked gave me complete opposite aint the first time they mess up on my order

The last time I tried to order online the website said that this location does not accept the 2-​Medium pizza for $ 6.99 advertised at that time… OK, so I got two for $ 7.99. I got it home and cheese tasted spoiled.
Then they are have the $ 5.00 deal advertised, well the website says this location doesn’t offer that deal either.
I email Pizza Hut and get an email back from the regional manager for the Broadway location and they simple do not participate in the advertised specials.
Bait and switch — that is what that is called. As a franchise they should be honoring any ADVERTISED specials.
I’m too done.

Service is terrible. I asked for steak and jalepeno they gave me bacon. I can’t eat bacon. If steak wasn’t an option that could have told me that I’m allergic to bacon. Then they said the manager took my order and when they put my new order in it was gonna take 30 mins and I HAVE TO PAY FOR DELIVERY. Smh. It’s been 40 mins already I still don’t have it.

I can not believe the rudeness that I just happened to me. I just moved over in this neighborhood so it was this or the THREE other pizza places on the block. So pizza hut is always my go to for pizza, HOWEVER when it opened my 15 min late pizza all I saw was blackness. CLEARLY anyone that boxed it was just like f it and moved on. I called IMMEDIATELY after the guy left. Was put on hold not even by a person but by the system for 14 min !!! Buy that time I’m furious but remain calm when ’ Lisa ’ the manager listened to my complaint and automatically assumed I just wanted refunded ! NO I called to get pizza for the house and it needed to be edible !! We didn’t touch the burnt pizza and I asked for her to remake the order, she sighed as if I was a pain and said she would but would be ANOTHER HOUR. they are .4 miles away. If I wanted to go out I wouldn’t have ordered in. the boneless wings were seriously dry and I told her and she sent out another order. However I paid for two dips that I didn’t get. and I looked like someone spit on the new wings so they went into the trash. $ 30 bucks down the drain. She said she was under staffed as if that’s my problem? Ugh not a good first impression lemon Grove pizza hut.

I’ve tried this location twice, each time made me sick, they also don’t understand to put pepperoni on the whole pizza not just 5. Never again.

After contacting the company through the website i received a response from the area manager. He gave me a refund. My opinion about the 5buck pizza still stands, its no good but they did make it better by giving the refund. Thank you for that!

I love this pizza it’s always hot, crispy well done great side order great prices and great delivery always on time

Took an hour in a half to get my delivery of one pizza and breadsticks on a Wednesday night, double checked to make sure I didn’t accidentally order a delivery from a Los Angeles based Pizza Hut, pizza is cold.

We order from here a lot. Pasta, wings, especially the pizza. Order delivery and its always on time. What I love the most is that my husband ask for a bear on the box. Delivery guy/​girl always nice, friendly, the best. The bears get better and better. I love it. Makes my Friday night better. They listen. Always order from them, and never disappointed.

Got the pan pizzas with unlimited topping and something made me and my family sick! I kept burping pizza the whole day after i ate it. My 3 yr old daughter Was throwing up the same night at 3 am then i started throwing up too the whole night and all of the next day. I think it was food poisoning!

My husband and I love WingStreet wings! We order from this location all the time! Then tonight, we go to order online and I enter my address and they say there are no Pizza Hut locations that can deliver to us! So I called the Lemon Grove store and tell them we order for delivery online all the time and now the website says we can’t get delivery. He entered my phone number that I always use, and said, «No ma’am you have never ordered from us or you would be in our system. Can’t help you.» Uhhh, first, don’t tell me I’ve never ordered because I have receipts saying I have, and second be a little nicer to a paying customer. Pizza Hut Lemon Grove will not be getting our money as long as we live here. I will drive all the way to another location for carry out before I buy from that store again! I would give it no stars if I could!

Let me start by saying, I will NEVER go to this Pizza Hut again.
It’s taken me awhile to post this review, so I’ll keep it simple.
A few years ago, I ordered one of their meal specials over the phone. They said it would take 30 – 40 minutes to get to my house. An hour goes by, so I call the restaurant. They said the driver is out and my food should be there shortly. Ok. 20 minutes later I call again, and they said they don’t know what’s going on, but they’ll find out and call me back. I give them 5 minutes. When I call back they said they located the driver and he’s on his way. I told them that’s unacceptable, so unless he’s here in 5 minutes, I want my order remade or a refund. Of course he wasn’t at my house in 5 minutes, so they agreed to remake my order. Surprisingly, it got to me in 20 minutes. But then, it was cold and the breadsticks were hard. Hello!!! This was the original order. Not a new one. After talking to the «manager» we were suppose to get a refund. It didn’t happen. So I went to the corporate office and complained. Their solution was free pizza and a refund. I was so irritated with what happened I never used the voucher.
A few months ago my boys stayed home and ordered pizza from this same Pizza Hut. I left the $ 40. The pizza they ordered cost $ 22. When the delivery came my son gave him the $ 40 said thanks and walked off. Umm hello! Do you really think you deserve an $ 18 tip? Luckily my son spoke up cause the driver tried to tell my son that he gave him exact change ($ 22 exactly). My son said no, I gave you two $ 20 bills. I know this because my mom just pulled that out of the ATM. Too bad the driver tried to pull that stunt because I’ve always taught my son to tip well. He said he was so mad he didn’t tip the guy at all.
So I don’t know what’s up with this location, but I don’t care what deals Pizza Hut has, I won’t purchase anything from this location.

I dont understand why it has low reviews. Ive been ordering from here close to 8 years, new Unilocaler, always fast service with very, very rare exceptions. Pizza always deliciously prepared. Nice and hot upon arrival.

I have been reading people reviews and man… so many negatives. I called for a carryout and she said it would be finished within 15 minutes. Yes! It was finished within 14 minutes just in time. Like someone said, must have been an off day for many and possible inconsistencies. I’ve going here for years and haven’t had a chance to review this place.
Overall, customer service, food quality and time was great. Satisfied for now. I would like to see and notice these inconsistencies by them… if I ever experience it. For now, 4 stars till my next review update.

A friend of mine and I went there for a pizza on a Friday night around 7:30 pm. After driving there cause we thought we called the wrong number, they just ignored us when we walked in. A couple of minutes later after me yelling hello to get there attention even after they saw us walk in. Finally they came to us to give us there #1 service. They didn’t have the pizza dough for the two different types of pizza we wanted to buy. All that for nothing. I even thought that he was just messing with us. He didn’t even offer us something else. What a jerk.!! So we took our business elsewhere like we should have after them not picking up the phone. Zero stars for them. Recommend all of you don’t shop there. Go somewhere with at least decent customer service and good quality food.

WORST PIZZA HUT. You’d think you’d get what your paying for but WRONG. Quality is so poor as too their service. Never again will I go there. I went because I ordered 2 weeks ago and ordered a stuffed crust pizza, I could’ve gone to little Ceasars (which I should have) but wanted there stuffed crust which has always been my fav. I don’t eat pizza a lot but when I do I want quality as too a good amount for what I’m paying for, I order hungry and said I don’t mind waiting because I want GOOD PIZZA, pffft big NO our pizza was so thin it was ridiculous and the Crust had no cheese not to mention it tasted like old dough payed 15 $ when I could’ve gone 3 god father’s pizzas for 15 $. I called told them how i expected to get what i saw in the picture pizza was so thin in person, oh well the stuffed cheesy crust will make up for it NOTHING EMPTY, but they gave me store credit I guess that was a plus NOT same pizza I got even after telling them to fix the problem but whatever I don’t want anything do do with them. That plus went straight down when I tried getting a pizza from a credit I had also there since January she said they couldn’t cause that credit expires in a month. WHY DIDN’T THEY TELL US THAT WHEN I GOT THE PIZZA, THEY DIDN’T TELL ME THAT ON MY 2 WEEK AGO ORDER EAITHER, wow okay. Right when you think speaking to the manager would help no, all she could do was discount you on your next order aperantly the credit was never there, yes it was. What ever happen to customer is always right. i payed 20 $ and that money is lost? and you want me to pay for a mistake you made of losing my credit on the computer. Last time I ever go to pizza hut. my neighbor was telling me how she was headed out to buy pizza there 135 $ for her huge party she was having tomorrow when she saw my pizza from the credit I got of the 2 week ago order I said NO I only got this as credit go elsewhere and pay for better pizza not that cheap thin rip off place, trust me NOT WORTH IT. I will make sure no one goes here again. The saddest part was thinking the manager would help, didnt seem like she cared. no wonder their Unilocal has so poor history and star rating people like her, makes me sad. But like I said never again will I make the mistake to go their…

If you order online delivery from this place do not use a credit card only use cash. They added in a 6 dollar tip on top of the cash I gave him. They said they would refund my card but that hasn’t happened yet and I’m still waiting.
Edit– Got the refund back after a few days for the whole order. Still, check your bank statement or just use cash.

This place seriously needs a change. First of all the fucking sign to the hair salon is bigger than Pizza Hut we drove around this fucking place four times could not find it. The reason why we came for pick up is because their delivery drivers were not available. The girl was friendly and was somewhat helpful. However on the GPS system is not even on the map. Screw this place so small it’s a joke shouldn’t be called Pizza Hut looks more like a hole in the wall. There is no parking in the parking lot, and there is no place to sit while you’re waiting in the restaurant. Do not go to this place it sucks my food is now cold because of how long it took us to find this place! This place must be a joke, I was really looking for the cameras the hidden cameras that is those expecting somebody to pop out of no where to tell me you got punked!

Boo. Not good customer service

This Pizza Hut location is a to go or delivery location. When I get a pizza from Pizza Hut, I usually stick with their pan pizza, but this time I decided to try their hand toss $ 10 large with pepperoni and mushrooms. I also got small order of bead sticks.
I was actually expecting to see them tossing the dough into the air as they prepared my pizza, but that was not to be. After they told me the dough is pre made and tossed, I sat down and patiently waited for only about 10 minutes.
The pizza was pretty good and had a thicker outer crust ring. (
) The dough was a little chewy, which I liked, had medium thickness, and had good flavor. (
) The pizza as a whole tasted good, but although it had a descent amount of mushrooms, I thought it could of used more pepperoni. (
) Let’s just say, I did not get a taste of pepperoni in ever bite. The cheese was good and the sauce was a little to sweet. The bread sticks were good. They were moist and fluffy and came with a nice amount of
garlic and herbs. (
)
I was greeted when I entered and the young girl who took my order was friendly.