Rowe Neurology Institute

This place is great. They let me know ahead of time about how my insurance works. They fixed my sleep and showed me how it could help my headaches. They seem to listen and none of the other doctors I’ve been to have done that. All the other doctors just want to give me one pill after another.

Drs. Rowe and Winegarner helped me go from having one migraine a week to one or fewer per month. They first performed a battery of tests on me – including an MRI of the brain, nerve conduction, blood work, and sleep study – to rule out possible causes of my migraines. In the end, I was successfully treated with a combination of medications and physical therapy. I’ve never had a problem with staff or the doctors, although I can see how folks might find a couple of the staff somewhat «abrasive.» Nevertheless, I credit these docs. with giving me my life back. Fewer migraines has meant that I can finish grad school and focus on my family and work.

I was so encouraged and full of hope after meeting with Dr. Rowe. I did all the things requested of me, agreed to all of the tests, etc. However, I began having issues with the office staff the minute Dr. Rowe left my room and the girl who was in charge of moving my paperwork to get me out of the office «forgot» about me. Another woman came in and apologized saying that the girl who forgot about me was new. No sweat, I was thrilled that I was finally getting help. Long story short, the office is blaming a technical problem for the reason that they were not receiving my voicemails and were not returning my calls. I was hung up on by one of their staff members, when I complained about this & said that I did not want to do any tests moving forward that RNI did not have a preauth for but that I did want to have my botox (for migraines) done because Amber, (who was consistently a great help) and I had worked very hard to get my preauth moved, Rose told me that I could not do that and was being dismissed from their practice as a patient. Please people, read ALL of the reviews that are out there for this practice before going. I did and went anyways because they came highly recommended to me from one person. Unfortunately, that one person’s experience seems to have been the exception where all of the negative reviews seem to give a very accurate portrayal of how RNI handles their business and clients.

I would give negative stars if that were possible. I waited an hour and 15 minutes for my appointment and was then given a brief intake by a very bitchy nurse. Then a nurse practitioner who was actually kind of nice did a more thorough intake. Finally, a different doctor than the one I had been scheduled to see saw me — Dr. Moreng. He was a complete and utter ass. No apology for the wait (pathetic power trip move), would not let me finish sentences in answer to questions he had asked me. He recommended several tests, which I thought prudent, but the facility wanted the money up front and refused to bill my excellent and validated insurance. Additionally, I was there for severe memory issues but was then told rudely by their nasty scheduling person that I had forgotten things. Um, yes, that’s why I came to you for help. Go elsewhere, this is a testing mill and the concern is for the bottom line. Patients are an incidental component in that equation. And just in case you are wondering if it was me that caused the nasty reaction… I saw another specialist where I am a regular patient, a doctor at KU who is quite renowned in her field (unlike anyone at Rowe), and she told me I was a model patient and she couldn’t imagine why anyone would treat me badly. She advised my treatment at this facility was bizarre and unacceptable. Take your brain and spine and run from this place!