Women’s Healthcare Group

I struggled between 1 & 2 stars and settled on 2 given the fact that I haven’t had the opportunity to meet EVERY practitioner here (and I never will). I’m actually very sad to write such a negative review since I went here while pregnant with my first child and was SO happy with Dr. Langaker who moved shortly after I gave birth. Due to my prior experience, I had no qualms about going here when I found out I was pregnant with my second child. This would very soon change.
My initial appointment was just ok. The nurse & practitioner that I saw didn’t wow me at all but I chocked it up to new pregnancy anxiety and scheduled my ultrasound & next visit. The ultrasound went great. I was called back on time and done within a few minutes. After waiting for the doctor for what seemed like an eternity, my husband asked what was going on. The receptionist said they would be calling us back shortly. We watched women check in, get called back & leave as we sat there for 90 minutes. Pregnant & hormonal, I was losing my cool and we were about to walk out when I was called. I told the nurse I needed to be seen within 15 minutes and she said it would probably be another 30 – 45 minutes in the exam room. Unacceptable. She said it wasn’t their fault, it was a «scheduling conflict» that my ultrasound appointment and doctor visit were somehow scheduled 2 hours apart. Absolutely ridiculous. She unsuccessfully attempted to get me to reschedule but I knew I wouldn’t be coming back.
Furthermore, after I switched to a caring & friendly office, they refused to send my medical transcripts in a timely fashion saying they could «take up to a month.» Anyone who has been pregnant or had a major health condition knows that waiting a month for health records is far from ideal and can pose major problems. After multiple contacts by my new provider, they finally caved and sent them over a week later.
Finally, the old, neglectful clinic had the audacity to pre-​bill me for the birth after I left and even charged my insurance. Needless to say, they have been absolutely miserable to deal with to get that fiasco straightened out. They have literally taken what should be an exciting & happy time in my family’s life and turned into a paperwork nightmare with no remorse and no apologies. I strongly encourage you to go to another clinic as I have. Northland Women’s Group has been wonderfully accommodating, especially after they, too experienced the lack of care & customer service from WHCG.

I love this place! Very friendly staff, which is always nice in a doctor’s office. I would highly recommend Dr. Estrin and Jennifer Riggs, very thorough and attentive. They actually listen to your concerns and give you options. I was being seen for infertility, always a tough one and they made it as bearable as possible. Still working on a baby but I have high hopes!