Pet Paradise Kennels

We left our two dogs with Countryside for a week while we went on vacation. The oldest of the two is a senior dog and requires medication twice a day for his arthritis. When looking at the facility they were informed of his condition and we were told it was not a problem. When they were dropped off they were told how he normally takes his medicine and given everything in order to do it in the manner he has become use too. We called twice on the trip and they were told again the easiest way to give him his medicine. We were told each time they were fine, and never told of him not getting his medication. Once we returned we found out he only received 3 of the 14 doses!!! When I called them about this i was told they did not want his sister to eat the medicine and he would not let them pill him. so instead of doing how we instructed or just telling us they can not handle his medication, They let him go a week without medicine for arthritis. I will make sure no one I know ever uses this facility. Or the other two sister locations.

They are the very best! My adopted husky puppy had a lot of serious behavior problems when I first took him in. It was serious enough that I can not leave him alone for any amount of time. I called pet paradise and explained my situation. They were very understanding and offered to have me come in and spend a few hours with him until he felt comfortable there. The facility was very clean. There were a few barking dogs but most of them seemed calm and comfortable. The people that work there are very nice and patient with him. I’ve been taking my dog every day for about a month now. His behavior issues have greatly improved. When I drop him off in the morning he whines until I let him out of the car and excitedly runs up to be taken back. I highly recommend pet paradise for any dog services you need!

My doodles are treated very well here when groomed. Staff is friendly and efficient. They always look good, seem happy! Definitely continuing to take them here… better pricing than one in Solomons.

I took my dog here because the other kennels in the area were already full for that weekend on short notice. They ask that all food is packaged and labeled for the dog as well as treats and toys which I did. I had packed extra food and treats in case I did not get back on the predetermined day before they closed. I did not recieve any of the extra food/​treats back when I picked her up. She was also «missing» her collar and bandana. They could not be found anywhere. I had to go purchase a new collar and ID tag on my way home! I also had to go through the hassle of getting a new Rabies tag for her. They said they would look for the pink collar and let me know. I went back the next day to talk to the manager and her produced 4 pink collars! Are all of their dogs missing collars? The facility looks clean but I would not subject my dog to that place ever again.

I love this place, I have no complaints!