Action Air Conditioning & Heating

I recently had an A/​C emergency the other day when the temperatures hit close to 90 degrees. So I called a few companies and Action was the only one who could get out to me the same day. The came out and within the hour they fixed my central air and everything was cool again. While their pricing is not the cheapest, they were definitely quick and fixed the issue without delay. Highly recommend!

Another customer who wishes there was a zero star option.
Short version: Heating problem on 1 floor. Action did a bunch of diagnostics and said we needed an entire new boiler system ASAP, ours was dying, unsafe, quoted us $ 11,700 and up.
Second opinion quickly determined the problem was a faulty thermostat, which was fixed for a total of $ 220 including labor and parts. Heat now works perfectly.
Net saved by *not* using Action to solve our heating problem: $ 11,480. True, we do not have an entire new boiler… but we do not need one. Some day, when we actually do need a new boiler, we absolutely will not be getting it from Action.
Quick service and nice guy came out, but that is really not worth $ 11,480 more… especially when the second opinion was quick and nice, too.

Completely unreliable, a shady business. I confirmed a mandatory warranty check up for our heater the day before it was scheduled. I confirmed again that morning. The technician was scheduled to show up anytime between 8:00 AM and 1:00 PM.
He never showed up and I was told by Rae that «someone» called and canceled my appointment. No name or number was available. I sent an email telling this company that if they wanted to keep my business, they would have to reschedule for a specific time and waive their $ 165 fee. The «boss», Bennie” called back and said he’d split the charge. I said no but later, the technician that had been scheduled called and said he would do the check up for no charge.
I’ve tried to confirm the offer but all calls now go to voice mail. Messages and emails get no response. If you want to stay warm this winter, it would be cheaper and less aggravating to burn your house down rather than do business with this company.

I called Action when my air conditioner failed to work. He sent his serviceman Jim in about an hour and half and he said the unit is broken and has to be replaced for $ 3600. I wanted it to be fixed, not replaced. Jim said it could not be fixed. I was overcharged for service call for $ 225. He did not fix it. Do NOT EVER USE THIS COMPANY! !!! Unless you like getting ripped off !!!

They are the absolute pits. I spent over $ 10K on an entirely new HVAC system about 5 years ago with a 10 year warranty. After two years, it starts leaking coolant. They tell me a $ 10 pin was the problem but the warranty did not cover the $ 700 charge to recharge the coolant. This was last year 2014. Now this year 2015, more problems. They come out to do preventive maintenance and did absolutely nothing. Two weeks later, AC is not working. We finally call another company who tells us the compressor was never cleaned and was packed with dirt and debris, meaning Action did NOTHING. Also, it seems we are still leaking coolant so they never fixed the problem from the year before. I don’t see how they stay in business with such terrible customer service and totally disregard for the customer. I’d give them a zero if I could.

STAY AWAY– HORRIBLE SERVICE! Ben doesn’t care about ANYTHING AFTER THE SALE. AFter 4 days new heater still isn’t working– sent a «sister» company who stated they always have fix their installations– completely lied to– tried to call BEN for days — STILL NO RETURN CALL. AFTER $ 6700 STILL HEATER NOT WORKING– I can see why they have so many bad reviews.

I paid $ 125.00 to be lied to and have my time wasted.
My air conditioner wasn’t working so I looked to Angie’s list to find a reputable company to come out and diagnose the issue. It was about 8pm on Friday evening, and Action Heating & Air was the top-​rated company so I called them first. They sent someone right out. Ben showed up at my house at about 9pm and quickly looked at the thermostat, the breaker and the system inside and outside of the house (a total of 5 minutes). He spoke very quickly and told me the unit needed to be replaced. That it was over «20 years old» and that the outside coils were disintegrating, etc. He quoted me two prices $ 4,000.00 to just replace the outside unit and $ 7,900.00 to replace the whole thing — we have 2.5 ton unit. My husband came home in the midst of this and didn’t get a good feeling from Ben, so he decided to pass on the «offer/​pitch» and call others for second opinions/​quotes. Of course Ben quickly became annoyed and said we «you won’t find a better price,» and wrote up the slip for $ 125.00 and went on his way. After he left, we got a phone call from Manny at Action who said that we could reach out to him with any questions.
The next day we had another HVAC service come out and the guy took his time and carefully diagnosed the issue — there was a clog in the drain in the condensate drain line because the air filter needed to be replaced (we just moved in a few months ago). The outside unit still had freon and as soon as the drain was cleared it began working properly. The repairman charged us $ 90.00 for the fix ($ 35.00 less than Action charged us to do nothing but lie and waste our time). My air conditioner is now working and the guy that fixed it said we should get 10 more years out of our 12-​year old system (Ben told us it was more than 20 years old and could not be repaired, only replaced). We called Manny at Action back today to file a complaint, but he wasn’t there so my husband spoke to Jim. Jim was annoyed and rushed once he realized the purpose of the call and said that Ben reported that he tested the freon levels and that they were at less than 20%, etc. When we told him that this wasn’t true and that we didn’t even need freon, he said he would refund us our $ 125.00 if (and when) it’s still working this coming Monday (implying that he doesn’t believe it’s really fixed). We’ll see if that happens.
Overall, this is a company that preys on people when they are in desperate situations. I made the mistake of telling them we just moved here and I didn’t know anything about the system, so they lied to me and made it seem like it was on it’s last leg to make a quick and overpriced sale. Additionally, we did get quotes to replace the system from two other companies, for the outside unit it would be $ 2,900 (compared to Action’s $ 4,000) and both inside and outside $ 4,000 (compared to Action’s $ 7,900).