Michaels

Lyla helped me and my friend at the register. She seemed so bored and uninterested in attending to us and gave my friend attitude when she selected a chocolate from the bucket at checkout. Maybe she was having a bad day but we received poor customer service.

This is my second review of this poor excuse of a retail establishment. My last one was on 11÷23÷13. I had not been back since that review, however some time had passed and I had a 40% off coupon. I wanted to see if things improved. They have not. On my recent visit I arrived within 45 minutes of closing time. I made my selection and headed to the line to check out, which was at least 15 or more people deep. Only 1 cashier was on, and the manager was called to the front to assist. He never appeared and was seen entering a room in the rear of the store by a customer. When I confronted him he claimed to be assisting a customer in the rear of the store, which was pure bull. He left that poor girl to fend for herself, and to apologize to each customer for the inconvenience. She was wonderful, and so undeserving of that situation. I’ve complained to corporate before with no tangible results. This apple is rotten to the core. If I could give less than 1 star, I would.

Michaels is always fun when you get your creative on!
They are always well stocked, clean and busy.
It’s rear that I walk out without buying something. The items can be a little pricey but for the most part it’s inexpensive, unless you’re buying picture frames! Talk about expensive!
But I love this place.

Going to Michaels is always an interesting experience for me. I can never get over how many crafts there are out there for people to waste money on lol!!! Scrap booking supplies are adorable but expensive & what does one do with all of the scrap books? Dust collectors if you ask me. Michaels always has a discount coupon in the paper or on the app snip snap. Teachers also get discounts here when showing their ID. I personally don’t have much need for a craft store, but at least if I do one day, Michaels has a huge selection & discounts.

Every time I come to this place I am waiting on line for a very long time. The store is never busy but there always seems to be a line. Very annoying. There seems to he only 1 cashier and thy are slow on getting a second cashier and even when they do each transaction takes a very long time.

I like that they always have a coupon with the Sunday paper. The store is light, cheerful, & neat. They often have great sales. If you are creative, it is so much fun to go here and browse. You will find things that you can use. Sometimes I come up with project ideas while browsing & buying.

Really hoped to get the full suburban Michaels experience coming out from the city looking for my DIY wedding supplies. Very disappointed. One notable exception: when asked, a nice clerk helped me find a particular paint color in stock.
Otherwise, post holiday, the store was poor stocked, waaaaay too much scrapbooking stuff (seriously, that trend is going to die and Michaels will be stuck with half their floor space full of little travel stickies and mini birthday cake decals) and worst of all, one cashier waiting on 30 people. If I wanted to wait in line, I would just stay in the city

I used to go to Micheals a lot when it was at it’s old location next to the movie theatre. I’ve been to the new location 3 times now, and I suspect I won’t be back to it again any time soon.
If you’re looking for anything other than scrapbooking supplies, don’t bother. At least half the store, probably more, is just scrapbooking now. If that’s what you’re looking for it must be great, but otherwise the remaining sections are tiny and pathetic.
Every time I’ve been in the store is just dirty and untidy — nothing I’d call the health department over, but enough to make me go «eww». Most of the staff couldn’t care less about their jobs and are pretty unhelpful and unknowledgeable when asked anything. It wasn’t the worst service ever, but it was definite ‘I’m just doing the bare minimum I need to between talking to my co-​workers to avoid getting fired’ service.
If it were the only choice in town I’d go, it wasn’t completely intolerable, but with AC Moore right by it and a JoAnne not terribly far away I’d rather go to those for my big box craft store shopping.