Not happy with returns/exchanges despite their advertising of Hassle Free. My dad bought me two sweaters online for Christmas. One was too big and the other(no offense Dad) I didn’t like. My sister had thrown away the packing slip when she was helping him wrap, but he emailed me 2 confirmations of purchase, one of which had a barcode with the word receipt underneath. He paid $ 24.99 for each sweater but the lady only let me get merchandise credit for what they currently were selling for. She wouldn’t even look at the emails! So my dad spent money that Kohls gets to keep. I couldn’t even exchange for a different size because they didn’t have it stocked in store! How wrong and rude. We’ll be taking our business to JCPenney.
Erica D.
Évaluation du lieu : 5 Fredericktown, OH
Excellent service. I was in several months ago to pick up a few things, I had been given a $ 100 gift card as a house warming gift which I then lost. I had the purchase receipt for it but that was all, it had been purchased at a giant eagle. It was a Sunday so Giant Eagle was no help as their offices were closed. A manager named Megan at Kohls came to my aid she made multiple phone calls and spent about an hour trying to fix my dilemma. She was amazing and super friendly! She wouldn’t let me leave without getting me my $ 100 and she did just that. I was so grateful for all her help. I love that store and always find great deals but that day was by far my best experience at Kohls. Great staff and great selection for a great price!
Bill M.
Évaluation du lieu : 4 Columbus, OH
Just a quick note if you buy a wallet at Kohls. They bury security tags deep inside the wallets and forget to take them out at purchase. I spend weeks setting off shop lifting detectors as I was going in and out of various stores around Columbus.