Polaris Traveler

I just don’t know where to start. I used this travel agency, although I don’t live in Columbus from the suggestion a close friend. There’s never really been an issue.
I’ve used Polaris Traveler for 2 vacations through Apple Vacations. Jamaica and Mexico. They were both AMAZING vacations. I believe that was due to the fact that we chose really good hotels, with suggestions from the travel agent there. I booked both of them with Yvonne. She’s a little bit abrupt and borderline rude. But, she gets down to business. When I asked her questions, if I could get passed her tone, I could determine if the information she was giving me would work for me or not. We GOT THINGS ACCOMPLISHED! I like people that are straight forward and to the point.
On the flip side of that, there is a man that works there. First of all, he talks entirely too much and you have to filter through all the mumbo jumbo. Secondly, I just got off the phone with him and I could not get him to help me with anything except talking excessively. I asked the same question 4 TIME AND I STILL DID NOT GET ANYWHERE with this guy. He just flat out would not help me over the phone. Honestly, either this company has so many clients and people ringing their phones that they don’t need my business or there’s some customer service training needed. That’s putting it nicely. I asked him if they had any specials and the most roundabout open ended, undecipherable answer that led me nowhere. (I’m slightly annoyed right now because I need a vacation in the worst way)
However, they will book you a FANSTASTIC VACATION!!! (I know this, I’ve used them TWICE)
IF #1 You can get Yvonne, you can get past her aggressive, abrupt, and condescending tone.
#2 if you can motivate the guy that works there to do some research for you like a travel agency is supposed to, instead of talking in circles and telling you how many times HE’S BEEN TO NEGRIL AND RIVIERA MAYA.
I just wish I could get a little less attitude from Yvonne and a little more service from the guy who’s name I cannot remember because he talked so much. Considering that most weeklong, all inclusive vacations, at moderate resorts are priced about $ 1400, I don’t think that’s too much to ask for. Less Attitude, more business.
I’m now on the hunt for a new travel agency.