The UPS Store

I had to ship a package to Canada overnight. This is something I’ve done many times with other shippers, so I’m used to the process. The package is designed for shipping, so no additional handling was required. The shipment cost me nearly $ 400, which is higher that what I’ve paid in the past by about $ 75. It needed to be in Montréal the next day so that it could be taken to a small town in the province of Quebec. According to the UPS office in Montréal, some paperwork was not done correctly by the shipper, causing the package to be held in customs so it was not delivered on time. I asked if they (the UPS office) knew that the shipper was a UPS store. They said that didn’t matter and that I would be charged for the shipment. I called the UPS store and inquired, and they didn’t understand what paperwork was needed. The package arrived two days later, making my overnight shipment take three days to get there.
I will not ship from this store any more. There is a shipper down the road called Crate and Freight and a Staples further south. In addition, the UPS distribution center isn’t far away either. The convenience of this store isn’t worth the frustration caused by their lack of knowledge regarding the paperwork required by UPS.