24 Hour Fitness

I work out every morning 7 days a week and have done so for the last 20 years, so I’ve spent my fair share of time in the gym.
This 24 Hour Fitness is very nice compared to other 24 Hour branded clubs, and I’ve found the employees to be very friendly and helpful. So why the low rating?
It seems like everything is constantly broke — the cable crossover, the treadmills, the eliptical machines, the leg press, etc. While I understand that things break, the problem at this 24 HF is that nothing gets fixed in a timely manner. The cable crossover machines just got fixed two days ago after being broken since THANKSGIVING. I mentioned it to the front counter crew every week and they would either act shocked (which is BS because a LOT of members were mad about it and it was the talk of the floor), or blame it on a part not coming in. Of the huge number of eliptical machines in the club, probably 80% of them are not calibrated correctly (they grind, scrape, or just feel not calibrated) and/​or the audio for your headphones doesn’t work. I usually have to hit 3 of them before I find one that is both calibrated correctly and has working audio. Again I mention these to the front counter and I get the «we’ll get right on that» speech and nothing happens.
This could be a great club if it wasn’t run so poorly (and I don’t think its the local management — they are great people that seem to really want the members to be happy). 24 Hour Fitness has a reputation for opening nice clubs and then watching them run into the ground over time by not maintaining them. My review would go up to 4 stars if they could just fix things within a month instead of six months. For those of us that are serious about fitness, it’s unacceptable to go 5 months with a broken cable crossover station in addition to all the other broken equipment they have.

Jacuzzi sucks here its like baby bath water. People keep complaining about it but they do nothing about it. I’m tired of driving over here to sit in it hoping it will get better and can only do the sauna. It’s useless if it’s not hot enough to relax your muscles to reduce pain. A lot of people have already canceled their membership and gone to let gyms because of it and even more are talking about it. Fix this and I will rerate you much higher if I haven’t canceled by then.

I’m giving this gym 3 stars bc the equipment is pretty up to date. Unfortunately most of the staff is awful. Trainers are always giving dirty looks and very unfriendly. I’ve said hi/​goodbye to the front desk multiple times with them ignoring me. The club manager needs to have a meeting with his staff. It is unacceptable to have such rude behavior. A smile would be nice. It’s business. Get your staff together or get a new one.

I joined this gym about 3 months ago and I’m very happy I did. I love the employees, and all of the trainers are very nice. Matt is my personal trainer and I’m already seeing results. Very pricy, but very worth it. His fitness program is top notch.

Cannot wait to move here! And they have throw weights!!? Heck yea! Great staff too! And definitely military friendly.

These reviews are surprising.
Trained at many other facilities before I settled here. Been here for two years now. This place is PERFECT, well worth the extra money. Always clean, never too crowded, and plenty of equipment. Nothing is too old or worn out.
You’ll find everyone from people on their first week at the gym, to NPC competitors, to the super strong old guys who seem to only bench press and curl. The swimming, racquetball, and basketball areas are all nice. 3 dedicated areas for abs with plenty of equipment and room. Group exercise area with lots of classes, clean lap pools, sauna and steam room. Play area for kids with employees and cameras present.
Staff and management are all friendly. No complaining about me squatting/​deadlifting with shoes off, or outside of racks. I’ve only ran into one rude trainer and it was over a year ago. He’s gone now. Most trainers in decent shape which is a plus.
Easily the best gym in the area.

I was a member of the now long defunct ‘The Ranch’ health club on MacArthur in Valley Ranch when I purchased a ‘Pre-​Construction’, so called ‘Lifetime’ ‘all club’ membership. I prepaid the first 3 years, and that supposedly earned me a guaranteed annual renewal rate for ‘life’. I know multiple other gym members who signed up for the same scam. 24 Hour Fitness opened the gym at LBJ & MacArthur in late 2007. After my first 3 years of membership, I was billed the agreed upon annual rate for 5 years. I just got my annual renewal invoice, and they increased my annual membership fee by between 4 & 5 times the agreed upon annual ‘lifetime’ renewal rate. You quickly learn that there is NO such thing as talking to the home office for ‘24’. You can hold and speak to unhelpful people in both the Philippines and Henderson, Nevada as much as you want though. Not even gym General Managers will help you contact the home office. After 2 months of emails, fruitless phone calls, and imploring the ‘GM’ to care enough to try to help, you eventually get an email that tells you that there is a ‘gotcha’ clause buried on page 2 or 3 of the fine print within the membership agreement that gives ‘24’ the right to change the terms and conditions of the agreement, including your annual renewal rate, at their discretion… which supersedes the annual rate ‘guaranteed’ in your ‘lifetime’ membership. At least the gym at LBJ & MacArthur is hot, and both shows and smells it’s age. I moved to the gym at Hwy 121 & Josey, along with several other members from the N Irving gym, and although the gym is newer and nicer, 24’s ‘bait & switch’ sales scam has left a bad taste in the mouths of many members like myself, and I am leaning towards switching my membership to a nearby Lifetime Fitness where you pay more, but you get more too… without the sales scam.

I’ve been to other 24 hr fitness locations in Carrollton and by far, this location is the best. Super sport is definitely worth it. They give you towels but sometimes the smaller towels aren’t as clean as I would like them to be. They also run out of those pretty quickly. I also wish they were softer.
The locker rooms are pretty clean for the most part. I don’t take showers there so I can’t comment on them. I really like how they provide Kleenex tissues as well.
The cardio area is organized and there’s a staff member that is always cleaning the equipment which shows that they care about being sanitary. I love coming to this gym because it is one of the few gyms that have the machine I use which is the adaptive motion trainer.
They provide several stretching mat areas in the back left corner and in the middle of the gym. I also tend to just go into the group exercise room when there isn’t a class going on to do floor work. There’s also weights and resistance bands in the small room connected to the group exercise room.
Overall this gym offers a lot of options for every type of person. Whether you prefer cardio, weights, badminton, basketball, swimming, or chilling in the sauna, they have it all.

Never overly crowded and plenty of room to play. Basketball court, racquet ball, swimming, jacuzzi, I think there’s a sauna. They have daycare and the place seems pretty clean and offer free use of towels.

Love this place. Always clean and it has a basketball court and swimming pool. The staff are nice and helpful.

i really like this gym because this gym has all the fitness you could want. the staff members are also friendly and are there to help us.

The nearest 24 hour fitness to me is, well not so great. The Colony location is actually pretty decent and so I am willing to travel a little further to be able to use the sauna and steam room. I wouldn’t attempt to swim in their pool however.
The gym is large and the equipment and wet area are in working order, for the most part. It isn’t the best gym around, but an improvement on most of the other 24 hour fitness locations.

They threw out my water bottle and my friend’s water bottle totally randomly.

I have been a member at Castle Hills 24-​Hour Fitness for a few years now (with a 10 month medical freeze last year while in cancer treatment). The facility was great before, and it felt wonderful to go back after completing treatment. The place is big, super-​clean, and offers a big variety when getting back on the healthy and fit path. My wife and I love both Rocio and Amy’s Aqua Cardio classes, and it has really helped my arm post surgery. Our toddler loves going to Kid’s Club, and we often have to chase her down to get her to leave — the staff members in there take great care of her! I also have had training in the past with Demetrius, and he gave me great skills and tips that I still use today. I also have consulted with Wendy, Brent, and Roland here and there, and they are always very helpful and willing to answer member questions without necessarily requiring them to be signed up for training. I like that.
My only negatives would be that the ladies locker room showers are, more times than not, pretty disgusting. We shower after Aqua Cardio, and I shower after working out. At one point, four out of eight showers were inoperable, and the remaining ones not very clean. It is typical to find massive nests of dark hair on the floors and in the drains, but we have also found tampons, pads, Chapstick, and other odd items in the showers. Come on ladies — we are grown adults! Clean up after yourself!
And the other negative is the high cost of training. We are already paying a membership per family member, a monthly charge for our toddler to use he Kid’s Club. At least give us a decent price on training when we need to do a little more. That would be awesome!

I am kind of shocked by the reviews here. I think this is probably the cleanest location from the 5 other 24’s I have been to. Of course it being a super sport, does make it one of my favorite locations too. I do remember working out in the morning, and having to wait for showers, and they knew to fix 3 showers, and a month went by and they still did not fix them. I don’t workout in the morning here anymore to confirm this.
Some of my favorite instructors: Lorraine for BodyPump, Josh D NTC, Hope B Insanity/​BodyCombat/​CxWorks, and Amy H BodyPump

24 Fitness Castle Hills — Members are kicked out of the lap pool.
COMPLAINT: Kids should not be at the gym. Safe splash continues to violates club rules. If club manager addresses this, the safe splash team does not comply and continues to violate rules such as kids in spa, parents (non-​members) using Sauna.
Safe splash disrupts paying members right to use the swim-​pool; violates existing member agreements. Kids are urinating in pool and spa, safe splash team does not monitor.
Parents bringing children (ages 3 – 10) into mens locker room (both boys and girls) – CPS needs to be notified. Safe splash is out of control at this 24 Fitness center.

Best personal training ever. See Josh Ponton or Dee Robinson. Great at keeping you on task and making your goals realistically achievable. In 8 months I have lost 10% and I didn’t have to starve my self. Both are great at mixing up and customizing workouts for you. Very knowledgeable on muscle anatomy, nutrition and supplements. Both have awesome personalities and genuinely care for their clientele.

I’ve been a member of 24HR fitness for 10 years now. The Castle Hills gym is a notch above the rest. The atmosphere, warm towels on arrival, citrus/​ginger body wash, and 120lb dumbells are just some of the perks. The staff is quite pleasant as well.
There are two slight downfalls. The midnight cleanliness was slightly under par, and the showers! I felt like Brock from Pokemon the way I was trying to catch a relationship with that Misty water. It reminded me of a low pressurized Six-​Flags mist! Considering heat rises, I can’t use the hot water because then it all floats upward and I’m hitting vertical PR’s trying to jump and catch it before it collects at the ceiling. I’d love some pressure in the spout.
But yes, I’m glad I upgraded my membership to SuperSport! I’m headed there now.

Joined about 3 weeks ago! I received a free consultation and training session with a personal trainer for joining. So far, I have been nothing but impressed with the staff! They are just about the friendliest and enthusiastic fitness staff I have ever experienced!
The machines are well kept!
The pool and saunas are in good shape and clean and the women’s locker room is clean and spacious.
Did I mention how great the staff is? Join!

Not only do I love this place because it’s fresh, new equipment, huge and CLEAN facilities the equipment is not always broke down…
Towels, pool, sauna combined that with awesome GROUP X classes such as DANCEATON, its a winning combination. I will drive out the way to work out in this place. Weights are somewhat in order, which is nice. I hope they keep this gym clean and looking good for years to come.