Auto Rescue

If I could leave 0 stars I definitely would. The service is sooooo terrible you would be better off repairing it yourself than to wait for these guys. I mean change transmission, engine or etc DO IT YOURSELF OR CALL SOMEONE ELSE. I waited for over an hour for a tire change. I was first told that another job took longer than expected. Then he was 12 minutes away. Then his GPS was taking him in circles, yet he was alleged familiar with the area. Needless to say I waited 1.5 hours for a tire change.

USAA assigned me this company for an unlock. The tech was finished before he was supposed to arrive and called me when he was 8 minutes out. He unlocked the car quickly and was professional. Paperwork was fast!

I stopped today to help a gentleman who was stranded on the Dallas North Tollway at Northwest Highway with a flat tire. He said he had already called AAA, but they told him it was going to be over an hour before they could get out to him. Fortunately, David with Auto Rescue happened to drive by and saw us pulled over and standing in the rain. He immediately pulled up behind us and offered to change the tire for no charge. Less than 10 minutes later, the man was back on the road. I wish one of us could have tipped David for his good deed, but unfortunately, neither of us were carrying any cash. Thank you, David — I hope whoever is in charge of reading Auto Rescue’s Unilocal page sees this!

Coming home from the gym this morning I accidentally locked my keys in the car. I called Geico Roadside Assistance and the dispatcher said they would be here in 30 to 35 minutes at 8:36 AM, he arrived at my apartment at 9:14 AM which I thought was pretty quick. It took him only a few minutes to get into my car to get my keys out which was great during this rainy morning, he also looked at my tire and filled it with air he was very courteous. Overall great experience would recommend them again.

AWESOME!!!
Gene came out to my job today to fix a flat he also took the time to tell me how to properly remove the screws for my battery cover and getting some better lug nuts for my wheels. Ironically he came and fixed a flat on my Charger a week ago at home. Fast Service and great customer service. I would use them again

I called for roadside assistance at 2:27pm. I was told wait time was an hr. After an hr, I received a call saying they’d be there in 20 min. 20 min passed and Acura called to see if they ever came, answer: NO. So, Acura called driver to get an eta. Eta, per Acura, was to be 15 min. Five min later I get a call from the driver to verify my address… and then she says they’ll be there in about 20 – 35 min. After seeing reviews on this garbage company, I knew I’d most likely be in for another call saying another 20 – 35 min. So, I told them to forget it and had someone drop me off to work. Piss poor company.

DO NOT USE THIS COMPANY. THEY SHOUKD BE BLACKLISTED. This is the most UNRELIABLE company, and to top it off, they are BLATANT LIARS. If I could give them negative starts I would. If you want to be helped fast, call anyone but them.
They were called around 6 pm, I was stranded bc of a flat tire.
6:10 pm: was notified they would arrive by 7:45 pm
7:45 pm: no show
8:00 pm talked to dispatcher, assured me I was NEXT and that help was 30 min away
8:30 pm: still no one, called dispatcher, AGAIN told 30 min away
8:40 pm, talked to driver, he said he was 30 minutes away and HAD ONE STOP TO MAKE
8:45 pm, again called company, spoke to supervisor who was very RUDE and SARCASTIC. i asked for an honest time estimate, she said 45 min
9:30 pm: no help
10:00 pm: no help
How I got home: stranger stopped to help.
Take home point: if anyone even glimpsed at this, PLEASE do NOT use their service, you’ll only end up regretting it, and will be stranded for HOURS. They are DISHONEST LIARS.

Useless, unreliable, unprofessional WASTE OF TIME! If in need of roadside assistance CALL SOMEBODY ELSE! This service was dispatched through KIA Roadside Assistance (I ran out of gas), they never showed so I contacted them and was told the driver was on sight. LIES! Where was I to go with no gas. The dispatcher was unprofessional and apparently the tow driver is a Liar!

Driver couldn’t find me and was rude when I was trying to give him directions. I felt unsafe and hung up and went with someone else.

Volkswagen Roadside Assistance contracted this company to send a locksmith to my vehicle at a park. I gave them the correct address and somehow Inman got a different address, so the locksmith was lost and couldn’t find me. We spoke on the phone and I gave verbal instructions as well as two pins in Google Maps and Apple Maps to have him plug into his GPS and find me. He never came, even after clarifying the directions and location. I called Inman to see where he was and was told he was not coming because he could not find me, even though I gave the address over the phone and text. I was told he accepted another locksmith job instead and essentially left me stranded. I was given no notification that he would not be coming. I was also told the job was canceled (or «DOA»), even though I did not speak to anyone nor tell them that I was canceling the job. I am still locked out of my car as I am writing this, and the word «disappointed» does not cover how I truly feel about the utter lack of customer service from this company.

I can’t believe how rude this service was! Do NOT use this business!
I contacted my insurance’s Roadside Assistance after having a flat tire on I-​35. Instead of trying to deal with the flat tire myself and potentially cause further damage, I decided to use this service (that’s why I pay for it, after all!) The technician who came out to help from Inman’s Auto Rescue could not have been more rude and acted as if I had personally interrupted his day. This is not why I am complaining, though. I can deal with bad attitude. But when I asked if he could tell me what had happened to the tire (since the car is barely a year old and still under warranty) he said I had run over a nail. Well, actually he just said «Nail!» because he apparently could not be bothered to speak in complete sentences to me.
I inspected the tire after he left and saw no signs of a puncture, but thought it best to trust the technician since, hey, its his job and he probably knows more than I do. Right? Wrong.
I took the car to a service center the next morning only to discover that there was nothing at all wrong with the tire itself (the tire’s air valve extender had caused a leak — an easy fix!) and that this guy had, as far as I can tell, blatantly lied to me. While it is not really this guy’s job to diagnose my car — only to change the flat — I cannot figure out why he would tell me I ran over a nail when I very clearly did not. I would assume that any trained roadside assistance technician would be able to tell that there was nothing wrong with the tire and that it just needed to be re-​filled with air. Or if he didn’t know, he could have just said so. No big deal. But because of this, I had to take the morning off work and drive 20 miles to the nearest tire service center — all of which, it seems to me, could have easily been avoided.
I don’t like to blindly complain on Unilocal.I tried to send this feedback to the email address Inman Auto Rescue listed on their receipt, but the email address is not valid and my message was sent back. I am posting this here in hopes that it helps someone else avoid getting screwed by this company.

Auto Rescue is the absolute worst roadside assistance company to use. This is the second time I’ve needed them in the last year and they were both extremely frustrating experiences.
Both times I waited over 2 hours for them to show up.
Tell your insurance company you want them to call you a different company… they will!

I called my Progressive Insurance at 6:44 and at 6:52 I received my text message from Auto Rescue stating they will be at my location at 7:34. I then decided to google the company so I could read the reviews. I immediately started to panic because they were HORRIBLE. I decided to go ahead and call at 7:02 them my self to confirm they had my request and that they were enroute. I was told that Willie was enroute and eoukd be there within the next 30 minutes. I was even told that i was the only case he was working on. I notified them at the time that i had to be at 8:00 and could not be late. I was reassured that someone would be out before then. At 7:31 I called back for a ETA I was put on hold when someone answered they were not talking to me so I had to wait for them to decide to answer my many HELLO’S. The person who answered then referenced the wrong address. I was then transferred to 2 times before a lady told me Willie was at I20 and Clark Road and should be there in about 15 minutes. While waiting Progressive called me and I notified them of my experience and the reviews. The representative called and spoke with someone told her he was stuck on another call. Willie did not arrive until 8:15 and I was late to work. Extremely disappointed!

Here is how Inmans in Houston left my daughter’s vehicle today when asked to change a flat. You can decide if you want to use them.

My car’s tire went flat overnight after I, suspect, ran over a bolt from the evening before. Since I had road side assistance with GEICO, I called them who, in turn, called Auto Rescue out to assist. My car was in a two-​car garage and when the person arrived, black guy in a silver small car — he didn’t even give me his name, he said I had to pull the car out the garage because there wasn’t enough space. I told him I preferred not to and that there was plenty of space. Mind you, this was a 2 car garage so basically a full car’s worth of space on the side that needed the work. He then said, OK, he’ll call a tow truck then. He didn’t even get out of his car to see if there was enough space. Further, they were supposed to arrive in 50 minutes and didn’t give me a call until 10 minutes after their scheduled time to tell me that it would be another 15 minutes. DEFINITELY avoid this company.
I Called GEICO back and told them to send someone else. They ended up sending a guy from Pop-​A-​Lock over on 1200 Clay St who was there within 30 minutes, didn’t raise any fuss, was very nice, and had the tire replaced with the spare and put the flat in the trunk so I could go get it fixed.
Would avoid Auto Rescue like the plague, even if you have road side assistance!

Awful company. My husband locked his keys in his car at the DFW airport and called Geico roadside assistance to dispatch help. The guy called and told my husband he didn’t have a toll tag and that my husband would have to give him $ 2 for the airport toll. My husband then called Geico back and the dispatch told him that was unacceptable and that the guy would be there in 15 minutes. The guy then called my husband and told him he wasn’t coming because my husband not having cash for HIS toll wasn’t his problem and he needed to call Geico to send someone else. This company is completely unprofessional.

This company is the worst. I had an original eta of 25 minutes, which after an hour and several call backs turned into a 1hr 30mins not including the time it took them to figure out my location. Here’s a word of advice, if they say 10 minutes it really means «call another company cause we aren’t close». Terrible, horrible service.

I just got Chevy Roadside assistance from you & Sammy was dispatched to me. He arrived very quickly-​less than 20 minutes and way before promised. He was thorough (my spare needed more air), efficient, and was extremely courteous & professional.
I would be pleased to recommend your service to anyone. Please accept my thanks for sending Sammy K to my rescue. Also feel free to use my recommendations in your advertising and to share my feedback with GM Roadside. I’ll also post to Unilocal!
I know experiences vary based on location & timing. I was at LBJ Midway and was given extremely good service.

I wish I didn’t even have to give this company ONE star. Steer clear of this company at all costs!
I have emergency roadside assistance through the Owner Advantage Rewards program that I received with my new Ford a few months ago. This morning I had a flat tire while driving to work and I called at 7:45am to request help. They did not arrive until 9:15am. In the hour and a half that I was on the side of the road, I watched another person’s roadside assistance come and go. I am extremely livid at the lack of courtesy or care that this company showed — I received two ETA notifications, both saying that they were «about 10 minutes away», which was completely false. Thankfully I had just dropped my child off and I was able to get off the turnpike, or that could have been a very dangerous situation!
I have had roadside assistance through other companies before and have always had a 15 to 20 minute response time. While I understand that that is not always the case, an hour and a half is EXTREMELY excessive, especially since traffic was moving very well and I was at a a large, well-​known intersection.
I have filed a complaint with Ford’s program already as well, and will immediately be terminating my enrollment in their program as a result of this experience.

I needed a jump start on my car at 5:30pm today and so I called Auto Rescue. I called several times to confirm where the driver was, etc. Three times a driver was sent to me and none of them were successful!!! It is absolutely unacceptable to be running a business where I can’t get a service done within a decent amount of time. It is now 9:30pm and I still didn’t receive the service I requested. Every time I called to check the status, something absurd would happen– the first time they said it was a «miscommunication» between drivers and that they got confused about one of them driving out to me so neither of them came. So they «fixed» the problem and sent a new driver. I spoke to the new driver and he was 4 minutes away, so he claimed. He didn’t make it, so I called the number again and they said his car broke down and a row truck was picking him up. AGAIN they set up a new driver to come complete the service I requested. When the third driver didn’t make it on time, I called AGAIN and they said he got rear ended, so he’s not going to make it out to me. THREE TIMES THE DRIVER NEVER MADE IT!!! This is incredibly, unprofessional and disappointing. I’ve been stranded in this area for FOUR HOURS and no one from the company has been able to help me!!! The last conversation I had I spoke to a supervisor named «Gaby» and she was so unprofessional, rude, and not helpful what so ever. I explained every situation and she tried blaming it on me like it’s my fault the drivers were never sent to me. She was so mean, and I was crying on the phone expressing my frustration and she did not sympathize! When I asked her for her last name she said it’s «none of my business» and she hung up on me!!!
I’m not sure what your idea of running this business is. I don’t know what your mission or values are, but today I’ve witnessed pure and utter disgust with your business and I’m extremely frustrated. I hope you figure out how to fix your so called business or shut it down.