First Choice Emergency Room

the staff is friendly enough and the facility is clean and well taken care of. staff is well trained. i get the feel though its all about the $. maybe someone in corporate is pushing this idea on the staff but i feel like its get in get out and pay us NOW NOW NOW! they dont have a payment plan if u go u MUST pay in full?! felt like a criminal. that we couldnt leave till be fronted the $ 500 bill! we didnt have $ 500 to just hand them and embarrassingly had to get a family member to drive down to «post bail» so my husband can go. (he had a very minor dog bite that only needed bandage and antibiotics for $ 500!) seriously i had to leave my injured husband and go get someone to help us pay. we asked if we could pay $ 50-​$ 75 now and then a payment plan. that wasnt an option. horrible. like i said. the nurses and doctors are good and everyone is nice. but i could tell the billing girl was uncomfortable telling us we couldnt leave without paying. if we couldnt get the money would they have finally taken the $ 75 pre payment? or would we have been arrested? i will never know. scary though. not going back.

When I first moved to Lewisville I called this facility to see if they accepted Medicare. They advised me they did not and I should go elsewhere… their attitude was very condescending. After reading the current reviews I am glad I went elsewhere. However, I now see an ad today that says this facility now takes all insurances… Medicare, Medicaid and Tricare included. Looks likes times have changed including the fact that they now have competition within walking distance. My suspicion… they will be closing their doors within the next year. You cannot rip people off for ever. It will catch up you.

My family’s experience with this establishment was dreadful. The issue is that the amount billed was grossly exorbitant for the very minor services that were rendered. I was shocked beyond belief at the amount I was forced to pay. My insurance company paid none of the charges … it was completely out of my pocket. In the future, I would drive all the way across Texas if I had to in order to find a different emergency care facility.

If I could give zero stars, I would… I went to this place with hives, thinking this was an urgent care, my throat was NOT closing up, I was NOT having trouble breathing. I of course got in right away but was not told that they were out of network with my insurance, and as I was later told, they are not obligated to tell me that up front (And apparently my insurance — United Healthcare — refuses to contract with them because of their outrageous pricing). So when they billed my insurance over $ 3500 for the 3 minutes doctor visit, a steroid shot, and 2 Benadryl, my insurance made hardly any adjustment what so ever and I am still stuck with a $ 3288 bill. I don’t know about you, but do you know how long it takes me to make that much money? A lot of Months! For me to just hand it over for less than 45 minutes of their time? Not ONE test was run on me, no bloodwork, no EKGs, no nothing! Please stay away from this place! They will take you for all you are worth!
When there is no one else there in the waiting room, you should see this as a sign!
Update: they did contact me after this post to help me however I needed in order to get my balance taken care of.

BEWARE! Very good service, there was no one in there when we went so we got in and out. Now I know why there was no one in there. $ 1200 facility fee + whatever else they charge you for when you are there. Ended up being $ 1650 for us for 2 broken fingers. Like I said, loved the staff and the doctors but only go here if you know your insurance will cover the hellacious fees.

This is the 2^nd time that I have been to this place for services. The 1^st time was for when I was really sick and the 2^nd time was when my wife was sick with Hives and an cold allergy. They got us right in both times and fixed us up within an hour. So now we recommend them to everyone else

Doctor and staff were friendly and very helpful. Service was good. However a $ 2,200 charge for just being there is high even for emergency room prices. They should stipulate what they charge when you first walk in. I know it says «Emercengy Room» but their business practice of looking like a minor emergency or urgent care clinic is deceitful. I hope laws are soon passed so they are required to tell people up front instead of getting a huge bill a month or two later.

Horrible place. Charged 1,000 for 2 min of their time. Gave me a simple prescription and that was it. I am a single mom barley able to make ends meet and in school with the stress of having to now pay this bill after arguing to billing for over an hour. GO ANYWHERE BUT HERE!

Please go Elsewhere and Read BBB. Their billing practices are unethical. They billed me over $ 1200 and the doctor never examined me. They told me my co pay was $ 40 but billed me $ 500 after my ins paid. For what! They only talked to me. Never examined.

If you want to get ripped off and be over charged, go here! Keep in mind they bill same prices as if you went to the hospital so if you need minor care– don’t go.

This place is AWESOME. They treat you with compassion & concern & the proper sense of respect and urgency you would expect. We have seen them for both children & adults and they did great with both. And they get you in and out FAST!

I went here thinking I would have to wait forever. I came in and was seen immediately. The facility was immaculate. The staff were all nice and friendly. The icing on the cake, I got a get well soon card signed by all the nurses. What a sweet gesture. If I’m in need of a ER this will always be my first choice.

What an amazing option to a hospital ER!
We wound up here with a head injury and a possible need for a CAT scan.
Before the paperwork was even completed I was walked back to a really nice room, complete with TV, heated blanket and a nurse that took my vitals and then sat down immediately to learn about my situation.
A CAT scan was in order, it was done and read all within an hour.
The staff is caring, the doctor extremely professional, but yet personable and the billing person could not have made this less painful.
If you are in need of ER services, you have to try this place.

This place is great! My 4 yr old son cut his ear and is we first went to another hospital. After waiting an hour and a half in the other hospital waiting room, I called First Choice and they said they could see him with very little wait.
We pulled into First Choice checked in and went back before I could finish paperwork. Dr. Chintapalli was so jovial and very sweet to my 4 yr. old boy, speaking to him on his level. The pediatric room was bright and cheery. Awesome murals on the wall, perfect for frightened little ones. Using this place will be a no brainer for my family! Thankfully my son did not require stitches this time, if we need emergency care in the future, First Choice is where we will go!

Nurses, doctors, and desk staff were all so kind. Super fast, too; they called me for a room before I’d even finished filling out my paperwork. Ran labs quickly, and got me feeling better.