Lewisville Autoplex

I just bought a 2016 Explorer from this dealership (Terry Grey) and couldn’t have received better customer service or a more professional experience. Received a great trade in value on my car too. I will certainly recommend Terry & the Autoplex to others.

Clint is a great man and will work u right. I don’t like car salesmen but he’s amazing

They are great to you before they get your money but they operate like a bunch of high school boys! While we were in the financing office, the finance guy and our sales guy clearly had a beef with each other. (We didn’t care, we were there to purchase a car) The finance guy spilled the beans on the sales guys sloppy work which caused him more work. Then the sales guy told us later all of his feelings about the F&I guy. I wanted to tell them both to shut up and quit wasting our time, just sell us the damn car. It really was ridiculous and unprofessional. The sales guys’ points were valid complaints but we were customers, not Human Resources. We already knew we wanted the car before we got there but the sales guy would not stop talking about himself, his family, etc… clearly trying to charm us but we didn’t care. Again, we were there to purchase a car.
The car we bought was dirty inside so they sent it back to have it detailed. It came back dirty still with trash under the back seat. They claimed it was really hot outside so the detailers were probably rushing. So what? I’m paying $ 65k for a car, it should not have someones else’s trash inside or foot prints on the seat.
Once the deal is done, they truly could not care less about customer service. I purchased a $ 65,000 vehicle and had minor issues with the car after we left but each of them took forever to resolve! It was ridiculous. We had to continually follow up again and again. We would get promises of a return call that did not happen… waste of our time and money.
We drive a lot for work and go through cars every 2 years. We will NOT be wasting our time with Lewisville Autoplex no matter how good the deal is. Our time is more valuable and they have wasted enough of it. (Including the time to write this review. I’m only hoping to save someone else the same heartache.)

Absolutely terrible. 0 stars. The used manager David Baum is a liar and totally disrespectful. He’s not going anywhere since it’s Daddy’s dealership! (try working in the real world) LOL. He wouldn’t go lower on price because ‘that’s what they had in the car’ then a week later they lowered the price and said the same lie. They finally made a deal with me, I moved my work schedule to fly out there, they took my credit card number for deposits, started financing applications with my bank and then surprise, they sold the car to someone on ebay or some other auction site (for the price I was offering them for 3 months! HAHA), and said they can’t do business with me because it will hurt their feedback! Guess what, here’s your bad feedback. Waste of time. The only reputable person there is Terry who will actually pick up the phone and answer emails.
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Reply to Owner
Here they go again with the lies — no one told me I can buy ‘if the deal fell through’ go ask David if he explained that to me. Terry emailed me at 10 AM that we have a deal and took my credit card #, your ebay auction ended at 1:06 PM GIVE ME A BREAK, then I was told you sold it on a dealer auction website — Right… I am leaving as many negative reviews as there are websites to leave reviews on.

When coming to this dealership I made clear seconds in what I was coming to see and that I specifically wanted to see and drive that and only that model (Hyundai Sonata.) After I was told they didn’t have the car he laughed to himself and a few minutes later clarified we were at the wrong place and that it wasn’t an Auto Nation and then would not let me speak when I attempted to

Only go to Steve, he’s a great salesman and he’ll help you get everything closed quick. I’ve referred everyone to him & they love it. Fast & quick so no waiting all day to purchase anything here. He even let my mom drive the car for the weekend to see if she liked it. The best!

Lewisville Autoplex is the sister company of Lewisville Mitsubishi. The Autoplex specializes in high-​end used cars as well as new cars from other manufacturers. For example, when I was there, I saw several new high-​end cars, such as Camaro ZL-​1, 2014 Corvette, as well as used performance cars, such as a BMW M3, Shelby Mustang, etc. I got a great deal on a BMW 335i and the buying experience was excellent. I saw the pictures online as I live in a different city. The car was as nice in person as the pictures showed it to be. This is the first time I bought a car before I had seen it or test driven it and I was naturally a bit apprehensive, but they are very professional and I had no issues. There was no pressure regarding the warranty etc. All in all, I would highly recommend buying a new or used car from Lewisville Autoplex.

Considering I have bought 5 vehicles from Michael Baum of Lewisville Autoplex and I continually see posts of other customers buying thier 3^rd and 4^th cars from y’all, that is the most obvious proof that Lewisville Autoplex is top notch! Highly recommend this business due to the competitive trade in values, competitive pricing and most importantly the level of integrity in which they operate! One stop shopping for all of your automotive needs including their body shop!

Will definitely be returning here for future car purchases. You must go see Dennis if you go here looking for a car. This lot has everything from Chevy Malibus/​Ford Rangers to Ferrari and Bentleys. They have a no haggle/​no hassle policy, but we did go on Memorial Day weekend and they had a few deals going on. We never once felt pressured to buy a car. We actually stopped in at least 3 times within a week to look around before we bought a car and each time Dennis was more than patient with us and simply said «if we don’t have what you want then we don’t have what you want». Would highly recommend this dealership! Intelligent, highly trained staff that will be as patient as the day is long!