Senior Health Clinic Medical Center of Lewisville

This practice messed up my mom’s insurance billing TWICE! As a result, she had to pay $ 1,700 out of pocket to avoid being turned over to collections. We have voice messages saying they owe her a refund, but she still hasn’t gotten one. (The refund was promised in September and now it’s January.) It usually takes over a week to get prescription refills. The managers at the assisted living facility where my mother lives says they don’t usually have these types of problems with other medical practices that they deal with and refills are usually processed more quickly elsewhere. If you have the money to pay out of pocket and free time to spend on the phone trying to resolve problems and don’t mind waiting for your prescription refills, then you might not mind this practice. I’m posting this information on as many forums as I can find in order to warn other patients and in hopes that the medical practice will improve.