Hertz Rent A Car

This was a good experience for me. I was assisted immediately and my transaction went smooth. The pricing was very fair also. I will do business with them again.

Several problems! 1. The employee showed up late to open even though we had a 9am pick up time and then said with an attitude that he was supposed to be off. 2. He gave us a car that didn’t have what we had reserved (Sirius radio) then said he would have it added within the next day, which he never did. 3. The car had the low tire pressure light on which he said would go away and it never did. 4. Only a couple hours into our trip the maintenance needed light came on. 5. We were told we would have a hold of $ 350 on our account but instead it was for $ 460!

This is my second bad experience at the location. Ever since they separated from hewitts service center the customer service is terrible and what is supposed to be done is not followed through with. My I add that I came back because my first bad experience provided me with a free rental due to the minivan I reserved not being at the location. Today’s experience was they opened late. I waited until 7:50 but I had to leave to but my child on the bus and come bk. My toddlers are late for daycare and now I’m late for work! I called the phone reservation line to complain and they said to keep my line open because someone woukd call so i can get my car… NO CALL! I called corporate and all the agent could do was notify the area manager. The only good news is that because the phone reservation agents can’t see what exactly is available at the location (poor communication and poorly designed computer system) I get my full size reservation upgraded to a suv! Please hertz get it together.