I have used Bates Security several times now and I have always been satisfied with them. I have moved a few too many times over the last 20 years but in each home I have had their service. I have always been impressed with their professionalism. Their knowledge in designing a system that works for me is good and the installation of the actual system is done by a seemingly well trained and professional technician. Their inside staff has always taken care of any of my needs when I call in. Bottom line I am happy with the services I have received and I have recommend them to many people. They are a locally owned company which is always a plus for me.
Shaun H.
Évaluation du lieu : 1 Lexington, KY
I found out the hard way. They told me it was a 2 year contract and I find out it was a 4 year contract after the first 2 year contract was completed. Same old equipment. I agree should have went with a national company. Not to mention the contract price went up on me after the first year. it is going to be a long 3 more years. Buyer beware!!!
Julie B.
Évaluation du lieu : 5 Nicholasville, KY
We’ve had Bates for years and feel more secure knowing they are watching over us. We are big on supporting local business and love that they were names small business of the year in Lexington.
Jody B.
Évaluation du lieu : 1 Lexington, KY
Beware of contract. They claim its like a cell phone but charge you for the hardware(which you don’t own) and then lock you into a 4-year contract with auto renewals. Lots of hidden fees and they charge to service the system. Pay more for a national company and avoid getting nickel & dimes with long-term deceptive contracts. They’ll show you all the happy emails to convince you they are a hometown locally proud company. Don’t buy into they hype.