Best Buy

Dropped off my computer to be repaired. Was told I would be called if they had to switch out the hard drive so I could be given the option to back it up. They did not call and I lost everything.

I bought a $ 1,000.00 Denon receiver on 12−10−15 and it stopped working on 04−07−16 and the store manager Ben said that I need to remove it from my stereo cabinet and bring it to the store and they would send it off for repair that could take up to one month to repair. I have spent thousands of dollars at that store over the year, but I can assure you they will never receive a penny from me or my family again.

They lie a tiny bit there, Best Buy Mobile will give 25% discount for military. Best Buy will not give u anything

While I don’t frequent the store for electronics, I have to say the Geek Squad has been a Godsend when resolving computer issues for me, and at no charge. I had a ten year old Dell laptop that often seemed to bewilder me by its behavior, however, in every case, the Squad came through. I finally had to retire it last year, and my daughter purchased a new one there for me so, fortunately, I’ve not recently had need of them. In any case, it’s good to know there’s help nearby.

I was at Best Buy and I was next to the iPhones and the employee was informing the costumers that apple USES GALAXYS WTF Apple is not flipping Samsung I will NEVER trust Best Buy again just because they are not worthy to trust

This isn’t the best place to shop if you’re a gamer. Their PC accessories like mice and keyboard isn’t bad but their console game area is very bad. I lost count how many times I’ve gone to this Best Buy to find they don’t have a product in stock. My wife and I were going to get the new 3DS and they were «sold out». Same thing for various games. In other words, not stocked. This wasn’t after they just released. This has been like a year after their release date! Many times I’ve had to go to Target or Walmart to buy what I was looking for because Best Buy fails to keep things on their shelves. When I ask staff about it they say, «Oh check back next week and we might have that on our truck.» Whatever. This Best Buy fails to realize that when you don’t have something in stock I’ll just take my money to another business. So far they’ve lost hundreds of my dollars by not keeping products in stock. As for TVs, PC parts, cameras, phone accessories, etc they’re pretty good. If you’re looking for a video game or anything in console gaming it might be best to look at other stores first.

We visited this store for probably the last time. Three years ago when we were in the market for a plasma TV, we went here to purchase it. It was in stock, and the price was pretty much in line with other stores in the area. However, the sales associate acted as if we were wasting his time with our questions, even though I had done much research on Consumer Reports about this particular model. At one point, he even walked away to do something else.
This past Sunday, we went to this store again for a smaller TV for another room in the house. No one offered to help us, and when we encountered a male employee walking through the department, and asked for his assistance, he uttered some excuse and hurriedly walked away. He never offered to send someone else to assist us, and never checked back with us. When we finally found a TV on our own and were heading up to the check out, we passed right by him, and he never even acknowledged us.
We feel that we have encountered what can only be described as ageism. We have observed younger customers receiving rapt attention. This is very short sighted on Best Buy’s part. Our generation has the money to spend, and we can spend it elsewhere-​online or from any number of their competitors. The only reason we went ahead with this purchase is that we had a pretty good coupon that we received because we recently moved. We are also in the market for a laptop, but I can assure you that we will look elsewhere.
I strongly advise anyone 50+ to shop somewhere else. No wonder Best Buy has been on the verge of collapse. I’m surprised they’ve held on this long.

Went in for new phones tonight. Was assisted by Seth. Very helpful in picking out plans and all that, was also looking at various fitness watches that I plan on purchasing later while the phones were transferring data. He was very helpful and knowledgable in that area as well. I was especially interested in a Garmin watch and asked if there was any live demos I could play with, as $ 250 for a watch is a bit much for me. He said that Garmin actually does not send live demos anywhere, but someone had returned one a little while earlier and brought that out for me to look at. I will be back to get the watch as soon as I get my rewards points from our new phones.

Ugh. If you need electronics or computer help, just go somewhere else.
20 years ago or so, they were a pretty good place to buy computer equipment and games and movies and appliances, but somewhere along the way they faded out, and badly.
Let me tell you two stories of my time there to explain what it’s like being a customer there now.
Several years ago, I got a cheap DVD player as a Christmas present. I wanted to hook it up to an old TV I had. The DVD player only had RCA out jacks, so I had to get some simple RCA audiovisual cables. I went to Best Buy.
Apparently they sell «Home Theater» now, and I know simple RCA cables are cheap, they used to bundle them with VCR’s and game consoles, but I hadn’t seen them in several years. Well, the only cables I could find were the expensive $ 100 «Monster» cables. I wasn’t going to spend $ 100 on cables to hook into a $ 25 DVD player and a 10 year old TV! A blueshirt asks if he can help me, I ask for cables that don’t cost less than the thing I’m plugging them into.
He immediately launched into a sales pitch for those Monster cables, talking about their superior quality and how he couldn’t condone selling «inferior» cables. I reminded him they were going into a cheap DVD player to be patched into an old CRT-​style TV, so save the sales pitch. He said he’d go into the back and see if he could find any «inferior» cables. He walked off, when he didn’t return after a few minutes, I went to Radio Shack and bought the cables I was looking for, for $ 8.
Then, a couple of years later, my laptop had a broken screen. I thought I’d take it to Geek Squad for repairs. Well, as I later learned, replacing a laptop screen is maybe a $ 70 to $ 100 job at most computer techs. Geek Squad wanted $ 300, and noted that they’d have to send the computer off to some place else and warned me that they would reformat the hard drive in the process. I asked why, they said it was standard practice to wipe the drive on any computer they work on, and that they don’t do any hardware work in-​store and ship all that out, they only do software-​related work in-​house.
I declined to have them wipe my hard drive so they could replace my screen for three times the going rate.
I haven’t been back to Best Buy since.

Spur of the moment stop, eyeing a Mac and had a few other gadget questions (I’m in process of setting up man cave for hubby). Andrew was the most helpful tech/​assistant I’ve encountered here. Also, thanks to Morgan for her help with my Mac questions, I’m closer to deciding now. Best stop ever at this locale.

We stopped in to ask about what we needed to setup our new surround sound. The associate in the home theatre department was less than helpful. After being ignored for about 15 minutes he finally acknowledged us. Then after asking a few questions he basically said I don’t know how to help you.

Don’t spend your money here, especially not on any of their protection plans. They’ll tell you anything to get you to buy in, but when you actually break your phone, they’ll give you the run around about why they can’t actually follow through with what you were told. A manager informed me that my issue would be «a great learning experience for the sales staff.» Awesome. I’m still using a phone with a scotch-​taped screen, but they’re learning.

I can only vote on customer service here, but then again what else is there; product is the same everywhere… DAAAAHHH. Hello Best Buy!!! When the iPad, LapTop, Big Screen or Printers are the same everywhere, how are you going to get me to spend my money in your store in this competitive environment of «I need every customer that walks in this store» especially during these trying times. Guess what, I think you’ve got your hat in backwards here.
MY EXPERIENCE (You’re going to Love This); I go in their store at 7:45 on a Wed Night looking for an additional LapTop; maybe an UltraBook or something. I walked around the CPU section for an entire hour, asked for help twice and still nobody was called. The gentleman in that department said «There’s a guy in Blue walking around. He’ll be here shortly.» News Flash Dip Shit; your entire staff where’s blue AND we’re in Lexington, KY where you have to wear Big Blue or they’ll shop your #%£ off. I looked and looked around at the products and I didn’t by anything. I went home that night continued my product research and bought online.
Sorry Brick and Mortar Retail Businesses, Best Buy screwed you on this one.

I have had a horrible experience at best buy. I purchased a camera in May and purchased a 2 yr warranty for an additional $ 40. It is now broken, no fault of mine, and I took it in to exchange for a new one. I was told that if I traded it out for a new one today that I would have to pay another $ 40 for another 2 yr contract. The customer service was horrible, and pretty condescending. I felt like I had no choice other than to give it to them to fix. I then had to deal with the slowest ‘Geek’ in the world. She then informed me that even though I agreed to let them fix it, if it breaks again, I would get a new one and that my 2 yr warranty would be voided. So, basically even though the camera is defective, I will have to pay another $ 40 for the 2 yr warranty. I feel this is a very deceptive practice. What is the use of purchasing an extended warranty if it is voided when you need to use it? What makes the most upset is that I went in, in May, to see if I could get them to look at another camera that I had purchased there that had broke. The line at the customer service desk was a mile long with one person working it. So, I went to the camera section and ended up talking to Josh. He explained that my warranty had expired and that I should never buy a camera that takes AA batteries because that is what is not working in this camera. He convinced me to purchase a new camera with a battery that you plug in. He also convinced me that the 2 yr warranty covered everything on the camera and that it would be no problem to exchange it for a new one if this new camera broke. I work in retail and specifically asked if this was a one time fee. He said yes. I will never shop there again. Also, I spoke with Chris Latham who was some sort of manager at the customer service desk. He gave me attitude and didn’t even apologize for my inconvenience. I am filing a complaint with the BBB. I wish I could give this place NO stars, but i am forced to give it one.

The customer service here is adequate, but nothing more. It is a great place to look for electronics, but quite overwhelming. I needed help with GPS units and had trouble finding an associate to assist me. And, for a company with a name such as this, I’m not sure that they always have the «Best» buy.

Need a computer? They have them. Also have Apple which would be the only big reseller in town. Need routers, a camera, cell phone here? They have that also. Customer service is ok if you can find someone to help you. If not and it’s busy be prepared to wait. Please make sure you know something about what your purchasing before you get here. It really helps and never know you may get something cool.