Concentra

Went to concentra to get my medical records for my new doctor, they would not release them to me and said that they belonged to my employer. What world does three people live in that my personal medical records belong to my employer? No office manager was on duty, I had to call another concentra and speak to them and have them call the nicholasviile office to explain it to them, RIDICULOUS
The main office is going to hear about this and I would stay away from the incompetent people that work in this office.

I wish we would have read the other reviews before we arrived. We had plenty of time to read them while waiting 1.5 hours in the lobby. We did call before we went and inquired about the wait-​30 minutes we were told. When we arrived the sign said 30 minutes wait time. I wouldn’t have minded the 1.5 hours if we had been told and prepared before coming. We requested an ice pack for the injury and the front desk staff returned several minutes later and said they were out of ice packs and ice. The lobby is small, and we went for an injury not an illness-​felt like it was a cootie breeding ground. The bathroom trash was overflowing. After we got in, it was quick and we were in and out in 5 minutes.

Once you get in, the care is good usually. The sign about how long before you’ll be seen is a complete lie: 30 minutes is usually at least an hour or more. Avoid coming here if at all possible and see your regular doctor. There are few things as miserable as being sick in a hot, crowded waiting room for hours.

Dr. Basha at the Dove Run UTC is amazing. The morning I went, they were short-​staffed and he was the only physician. He was amazingly patient, unruffled by the overfilled waiting room, and didn’t rush through asking questions and taking sufficient time to take care of me. I’d consider making him my family’s primary doctor, but I never got around to asking him whether or not he had a private practice.
The nurses all seem like they’ve been doing this thing for years, have a good sense of humor and try to get you in and out as quickly as possible.
The ladies at the front are also no-​nonsense, but don’t take that as them being cold or unfriendly. If you’re nice to them, they’re all smiles.
I hope none of you are sick enough to need an urgent care clinic, but if you do, and it’s not a hospital-​type emergency, these guys are a great option.

If I ever again need someone in Lexington to squirt hydrogen peroxide through my ear canal, I will again choose UTC.
I admit, having gotten used to my normal doctor’s online booking system, I was a little peeved at having to sit in the waiting room for two hours. The fact that I couldn’t hear anything, was dizzy, and my phone was low on batteries made it more aggravating. I was also quite skeptical the moment the tech pulled out a medical drape that had somehow gotten a stain on it. (To her credit, she immediately disposed of it.) However, once they started the treatment, they fixed me up quickly and sent me on my way.
If you’ve got something serious or need some kind of specialized care, go to a hospital. But if you need the medical equivalent of an oil change or tire alignment, UTC has got you covered.

I was pleasantly surprised by this walk-​in doctors office. I’m used to a ummm… less than optimum standard of care from walk-​in clinics but this place proved to be an exception.
My job requires me to know a good bit about medicine which makes me a terrible patient if the doctor isn’t up to my standards
So the poor nurses here had to deal with my insisting on a culture even though they (and I) knew I really needed to be on antibiotics. I was really impressed that the doctor was actually hands on.
Really friendly people and they accepted my *very* out of state insurance without blinking an eye.
They took me as a walk-​in and the wait was very very short.
Extra bonus that they are open til 7:30pm and everyday but Christmas.
They don’t get more stars on principle cause I am an alternative medicine whore… but I will probably be back for emergency situations like this :)