Dunkin’ Donuts

This review is only for this location. I have nothing against the DD chain or any of the other locations. Unfortunately this happens to be the location down the street from me and I keep hoping it’ll get better, but I always end up regretting going here. EVERY. SINGLE. TIME. The people who work here are either a) incompetent or b) very, very rude.
I’m not sure whether the people who work in the front are only trained for the DD side (there is also a Baskin Robbins within the establishment) but every time I order something off the baskin menu, they get the order wrong. Or they don’t know what I’m talking about (even though I am pointing to a menu item. An item that is hanging on the huge sign RIGHT ABOVE THEM). Those are the incompetent workers– who are just slightly better than the rude/​unfriendly workers who I usually see in the morning. They are curt, have zero customer service skills, and get angry when you dare ask them a question.
Oh and to top it off, on 2 separate occasions, their ‘machine has been broken’ and couldn’t accept my DD Perks card.
Sigh, I wish I lived near a different DD…

I had around 4 dollars left on my DD card and ordered something that exceeded the amount on my card by 8 cents. I didn’t know at the time how much was on the card but the cash register said the order came to four something and I was short 8 cents. I didn’t have any cash on me so I paid with a debit card. My mistake
Apparently, I checked my online bank statements on an unrelated subject and saw that they charged me the full amount of the sale on top of the nearly full amount on my DD card. which effectively means I paid for the same thing almost twice over. I would go there and argue over this but like most people I threw away my receipt after the sale and plus the place is an hour away from where I live so i don’t frequent it often. I just found it extremely irritating that this happened at all.
Be warned all those who would visit this particular establishment. they could charge you twice for your order like they did me. AVOID!

Speedy and efficient. Staff doesn’t talk a lot but they remember what you like to drink. Best time to visit this location is 6:30−7 a.m. — shorter lines.

While I didn’t eat any of the food, from my experience, the people working here are all sweethearts. I came in all bloodied and bruised after I clumsily fell on my morning run along the minuteman. Three employees tended to me giving bandages, gauze, and making sure to remind me to make sure that my tetanus shot was up to date. They’re awesome!

just a average dunkin. the other reviews say the service isn’t friendly and it’s true but she’s not a jerk. just emotionless and just wants to do her job. maybe it’s not such a terrible thing considering it’s a fast pick up kind of place.