Fortune Collision Centre – Lexington

I took a car in for a new hood and to paint part of the grill a different color.
You drive right into their building and get an estimate quickly.
They had the parts within one business day. They kept me in the loop at all times.
We did have a minor communication issue regarding the addition paint, but they took responsibility for the error and still had the car ready on the day they said it would be done.
We picked up the car. It looked great and was detailed inside and out. It looked like a brand new car.
Overall, the process was very easy and the car looks great… I would use them again for sure.

The main problem is communication, I that there is none. I always give a business more than once chance. They have worked on 3 different cars for me, and it’s always the same. I have to call for updates on my status, and I either get «I don’t know» or wrong information. Or they say they will call me back but never do. One time, the vehicle was actually totaled by my insurance company, and they had told me they were fixing it. It was only after a week when I called for an update that they told me it had been totaled and no one was working on it. They are not a preferred provider for my insurance company and I can see why. Delays happen, but they could at least give you information without you having to beg for it.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than expected, which I didn’t care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area.
About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he’s the pickiest man on earth though.
Because it’s convenient to my house and work and I thought I’d give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it’s not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn’t even pop the hood. Now, I’m no car expert and don’t claim to be, but it doesn’t take a genius to know that should’ve been done. In all fairness, we didn’t know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate… the guy at Meadowthorpe Auto Body. Needless to say Fortune didn’t get a third chance with me.

top notch team and top notch work. their slogan is right! nobody does bodies better

I had to get an estimate and repair on my vehicle due to someone clipping my bumper trying to turn. I went here as I’ve used them about 7 yrs or so ago. The receptionist was very nice and friendly. The Inspection guys were good too. They coordinated with Enterprise so the third party could pay for my rental too. They spoke and made arrangement with the person paying for the damage out of pocket directly.
They cleaned the car even on the inside in the front when they didn’t have to. Ahmed the wheels as well. Have to say I was impressed with the service.

I took my truck to Fortune Collision for some front end repair after an accident. Their front end office staff was very friendly, organized and helpful. The repair work was amazing. I have no complaints and would gladly do business with them again.