Mantrom Tax Service

I have a small business, and I used to do my tax return on Turbo Tax myself every year… one day my cousin and I were talking about the tax return and he told me that he usually do it at Mantrom Tax Service. So I wanted to give it a try… well, I wish I did not…
Here are some few things I want to share with you:
1^st When we called him on the phone he gave us a quote about how much it is going to cost, then upon arrival he changed the number to a higher amount saying (I did not know that you have your own business, so it will cost you more…) so he charged me more than what I was told on the phone and he kept saying «I gave you a discount»
2^nd,
When I went to the appointment they scheduled for me, He started rushing me, and did not allow me to ask him questions and did not even listen to me trying to explain to him my papers and spreadsheets so he can get the numbers right.
He started working on my return immediately and when he finished he printed the papers and said follow me to the secretary office where he gave me an envelope with all the papers inside… when I opened the envelope to ask him about the papers he said «come on you wanna keep me more late here?»
And he said «this is not all the papers, you would need to stop by the office tomorrow to pick up the rest, because my program is not working»
!!!
(Why do you do tax returns if your program is not working?)
(Why you gave me an appointment since you are not going to spend time on my work? And keep rushing me?)
When I went home I started reviewing the numbers, and thanks god I did, I noticed that he reported one of my numbers from the wrong calculation on the spreadsheet …
I went back the next day to pick up the rest of the forms and to tell him about the wrong number he reported, he said it is fixable, but guess what he charged me again for amending the forms!!!
And he re-​did my forms (by hand writing them) because his program is not working, and made another mistakes…
NOW THE 3^rd and the most IMP thing:
I went back that day and reviewed everything in detail, because I was not confident with his work at all, and fortunately I found what I was looking for!!! Huge mistake!!!
I was under paying $ 800 to the Government!!! Can you imagine if I did not catch it what would have happened?
I sent him an email and asked him about it, and he responded «I apologize for the error and I’m glad you caught it. «
I was like: What the hell are you doing to the people?
Business owners please do not go to that office…
I would not even give him one star on rating…
I was over charged, took me three visits, and with a lot of huge mistakes on the top of that… (Huge because it could not be done by a person who is specialized in doing tax returns for years…)
I don’t usually write a review like that, but I just want to share this one for everyone to know…

Dave has done my taxes for the last 3 years. He is always available with questions and helped me with some very complicated tax issues. He even collaborated with my attorney to ensure accurancy with my situation. He always returns my calls and emails promptly. I am a woman and feel like I was treated very fairly by Mr. Mantrom. Having a thorough accountant who is available is worth the price I pay for the service Mr. Mantrom provides. I had to write this because he has been exactly the opposite from the previous reviewer in my experience.
Dorothy

My wife started a small business last year. She learned very quickly the gov likes to tax for every single little thing, it seems the gov makes up most of the taxes to get the most money they can out of small businesses. She became very organized and used go daddy book keeping which lays everything out nicely. She went to Mr Mantrom because a friend recommended him. When she walked in the door and handed over our tax material he said this is one of the most organized taxes he had seen. The program laid everything out so all he had to do was plug in numbers and give us instructions on how to file and what to do next. My wife wanted to be sure we did everything correct because the gov does not take money lightly. He told her what to do and filed for us. Then we got the bill $ 1000. Talking to other accountants after the fact and I think he saw a young woman with a small business and took advantage of what he thought she earned. Now months later, the gov is sending us letters that we filled incorrect amounts, we owe this and not what the account said. It is due last month and not next month (what the accountant told us). We have been fined over $ 350 because of interest, late fees and incorrect filing. Contacting Mr Mantrom has been useless, he is uninterested in helping. We have a new accountant that says she will be audited.
Mr Mantrom said he works with small business all the time. This I doubt, he had no idea what he was doing. He did everything wrong and over charged us. Was not helpful when questions arose. He did not do a good job and I would not recommend him for taxes in the future. If you are trying him for the first time try someone else.