MiniLuxe Lexington

Awesome experience! I had a poor experience at a different location, literally my only poor experience at Miniluxe, so the manager contacted me immediately and offered a repeat in services. I was hesitant to accept, but I chose the Lexington location for my services. ALL the staff were wonderful and very friendly, the nail technician was very meticulous, professional and did a wonderful job. My manicure is still impeccable after two weeks of multiple hand washing and craftwork. Pedicure was amazing also! This will be my go to salon from now on! Thanks Tina!

I have been seeing Karen for my manicures here for about two years. She is meticulous, helpful, and flexible with my color preferences. If she starts applying a color and it doesn’t look good, she’ll take it off and start over. I would much rather pay $ 20 for professional service, sterilized equipment, and a positive environment, than $ 12 for some other manicures where I’m not treated nearly as well.

My last manicure lasted a really long time. This is a wonderful little spa. Sometimes hard to get a walk-​in appointment, though. Employees are pleasant. They have a new collection of upscale polishes available for an up charge. Always my first choice for a mani/​pedi.

This is my favourite Miniluxe location. All of the staff here are friendly and helpful; the location is clean and bright, and it’s conveniently located in downtown Lexington. A large parking lot can be found behind Starbucks across the street; failing that, there’s usually spaces on the main road headed south, across from the Post Office.
Tami consistently takes great care of my finger and toe nails. I bring my own polish, and she’s the absolute best at applying it so it lasts a long time. I highly recommend her!

This place is just like any other nail salon you’d find except Miniluxe charges a lot more. I went in for a pedicure expecting high quality service but instead got something I could have done myself at home. Their first mistake was that they thought I was there for a manicure and tried to sit me down for one. When I told them it was a pedicure they had me sit by the waiting area for a few more minutes. When I was finally seated in one of their pedicure chairs the woman handed me a People Magazine with all but 2 pages ripped out of it (really lady???) During the «massage» portion of the service the woman was rubbing the sides of my feet the way someone would roll Play Doh into a snake shape. It was like she was trying to figure out how to massage a foot. If I’m paying almost $ 70 for a pedicure you better believe I’m going to hold you to a higher standard than any other salon. At the end of my service the woman told me to come back soon and ask for her but that won’t be happening. I’ll be taking my business elsewhere.

I am a true fan of MiniLuxe Lexington! Tami is the most wonderful nail technician; very professional, friendly, punctual and an artist! This is a high-​end salon and a great value!
JoAnn D

I have been to multiple MiniLuxe locations (Newbury, Brookline, Newbury, Lexington) and Lexington is the best. I was lucky to be booked with Tracy when I booked online on a Tuesday this winter. She is so patient and pays attention to every detail (I am extremely picky about my cuticles). When she asks if there is anything you notice you want her to fix, I am not afraid to speak up. She is easy to talk to and I always look forward to seeing her as she really makes you feel pampered. The management at this salon is excellent (Jackie is so welcoming) and if you compare the prices to other nail salons, you get superior quality for not much more. If you are going to pay for a mani/​pedi or a mani, it is worth the extra money to know that the tools are sanitized and you have a chip guarantee afterwards. It is super easy to book online and it is a must as walk ins are rarely accommodated but that just speaks to the quality of the service.

First time ever at MiniLuxe and I’m so glad I went to this location in Lexington, MA. I booked an appointment for 8 am and I accidentally overslept. I called them at 7:55am and asked to push back my appointment to 8:15 instead, and it was easily done. No questions asked. When I walked in, the receptionist was so polite and friendly. She asked me to pick a color. I could not decide at all. My pedicure technician, Tami, came out to assist me immediately. I asked her for color suggestions and she helped me pick the most beautiful color. The actual pedicure (Signature Pedicure) was fantastic! Tami was very attentive and gentle. Hands down the best pedicure experience I have ever had in all the years I have gotten pedicures. This place is HIGHLY RECOMMENDED and so is my technician, Tami.

I walked in and asked if anyone could do a pedicure and was told yes, right away. 5 minutes later I was seated and as pedicure began, technician told me that it would be a «mini» pedicure because she didn’t have time to do full service. No massage, no exfoliation. I wouldn’t have agreed to stay if I had been told this in advance. When I checked out I told the receptionist I was disappointed to be given the abbreviated service and she looked completely puzzled as she saw no reason the nail tech would have said she didn’t have enough time. She mentioned price for full and abbreviated pedicure to me and I assured her I would only pay for the shorter one.
I certainly won’t go back. Morale, communication and customer service seem poor. I wish I had read the reviews before I went.

I walk in just thinking I might try this place out because i know they pride themselves on a clean environment. But when i went in all the workers immediately looked up and gave me the rudest up and down look ive ever seen/​felt. I went to the front to see how much their services cost and they didnt say shit to me. STILL ONLY STARES SO FAR. So their services are pretty over priced and I was already pissed off from the rudeness i received when i walked in. Then i went to leave and they were like «thanks bye’ and then started to mumble and laugh as i walked out. HOW FREAKING RUDE! i will not go to get my nails done there even if im in town. I will recommend Nails and Spa Aria in Wakefield. They do a much better job and I feel like they really care about the customer. They always say hi to me when i walk in and I never feel looked down upon. They also do a ton of extras like back massage, paraffin wax, and hot stone massage!

Terrible service. UN-​comfortable chairs. Not sure what they get paid but manicurists/​employees seemed very unhappy. Did a pedicure, booked a «Spa» one, needed callus treatment, almost done I asked «when are you going to do callus treatment»? Then sent to drying station, I could of disintegrated there, asked if my nails were dry? Girl behind desk said did you put the dail drying polish on… Really? I’m paying 60.00plus for services and I’M suppose to do this myself? I didnt know where/​what she was referring to. Should of NEVER tipped. Won’t go back.

First time here. The online booking was very easy and convenient. Tried this place after a disastrous gel manicure at another place (gel too thick, killed my nails! And I never have had problems before). The nail tech was great — patient (trying to get the gel off) and did a great job. The chairs at the manicure station were very uncomfortable. Too high and rolled too easy. The price was reasonable. But most important is that they are very clean! Will be back next week.

I went here once to get a manicure and my eyebrows done in 2012. I warned the technician that in the past I had had the skin around my eyebrows get peeled off from too hot wax. She explained that would not happen, that was what inexperienced technicians did. Then she did the same thing. I was so red and raw and had just started my new job I looked crazy for days with scabbed over skin. I now go to a place about a block away on the other side of the street and the spa there is much better (Spa Blossom). I never got a manicure, in three years, because every time I go they say they are booked for days. No walk-​ins to a miniluxe? Really? Whats the point? So I go to Lexington Nails also down the street and across at the Depot Sq. They always accommodate, are kind, clean, and less expensive. Thanks for helping me find better places!

Came in last week for a eye brow wax and my eyelids are completely burnt!!! I called to let them know what happened and the shift manager was SO rude. Completely ignored what I told him, and told me he wasnt trained on how to handle situations like this… (Then why are you the shift manager?) I did not even get an apology and he said maybe it was an allergy, and I told him that the wax was probably too hot… I have been here several times and never had an issue. And honestly had I not been treated so shitty I would go back. They just lost a lot of business.

While the service at the salon was great I was disappointed that my manicure and pedicure started chipping within 3 days. The salon sent me an online survey to complete and I indicated I would not return as the prices is too high for a manicure and pedicure that does not last for more than a few days. I even provided my email on the survey and told them I would be willing to try it again if they covered the cost but no one replied. Why ask a survey and then NOT reach out to a dissatisfied customer?

First the convenience of booking an appointment online is really convenient. The place is really clean. I typically do not select a particular technician because over the years I have found that they all provide consistent service. My pedicure last longer than at other place and my nail look fine when the polish is removed. The ambiance is modern and practical which works for me.

I went in for a redo and the service was just amazing! I received complementary services and was very thankful that the owner was so caring and wanted me to return because she wanted to prove that my experience can be much better, not many business take such a good care of their customers, I am coming back again that’s for sure!

I went here on a whim over the weekend for a impromptu mani/​pedi. The pros– clean, and they fit me in that day. The Cons– my technician, Reema, kept arguing with me when I was disappointed with the color on my toes (she said, «well, I think it looks fine») or the way something looked. As if she was the one who had to walk out of there with a mediocre-​at best– mani/​pedi… Or as if she were the one paying for such a poor service.
I had asked her to place a brighter white over the creamy white color she was painting my nails (only one extra coat, so it’s not like it would take more than 20seconds of her time). She was irritated by this request, and did it, but not without arguing about it. I’m sorry– but if I’m the one paying for a pedicure, I should have some say if I’m not happy about the way the color looks… Especially if it only requires a minor tweak to look right.
Then, the manicure– her lack of attention to detail was appalling. I asked if she would take the extra 2 minutes to push back my cuticles and/​or cut them so the polish would not look uneven. She said she didn’t have time, and told me she thought it looked fine. Ultimately, It looks crooked and unprofessional. Her excuse was that she had a customer waiting (no one was waiting for her), and that the appointment was only booked for a gel application, not express manicure– and Cuticle trimming/​maintenance does not come with those packages. The time it took for her to argue her way out of doing things would have sufficed to just do what I was asking. I’m very disappointed with the way my nails look and regret tipping her the standard amount.
Overall, I’m very disappointed in the lack of customer service and lack of attention to detail. I expected more out of this nail salon… I could have gone to the mall, gotten a less expensive manicure, And they would have done a much better job.

I came here for the first time to get a mani and I loved how it turned out. Rhonda does a great job with nails and she is so friendly. I’ll be back there again to get my gel mani with her! Great and friendly staff with a nice, clean atmosphere!

Went in for a Gel pedi on May 28^th. Cost of pedi– $ 64. What you get for $ 64 gel pedi: A foot soak, a tidying up of the toes, polish, and get out. Nothing special. No massage, no moisturizing, nothing. Totally overpriced.
At the end, I went to pay, and the incompetent receptionist ran my card twice. She messed up and had to call another incompetent girl over who allegedly reversed the charge. I said– I don’t think it worked, you definitely charged me twice, to which she replied «Oh, no, it’ll be fine. «Highly skeptical, I left and checked my account the next morning and sure enough, there were two $ 64 charges on my card.
I called that morning and spoke to yet another incompetent person who apologized and said she saw the double charged and reversed it.
I waited a week and checked my account again… the money was not refunded, so I called YET AGAIN and was told the same line of bullshit «We’re so sorry, we fixed it, it won’t happen again»
Flash forward to now– busy summer, work, kids, vacations… I checked my account and the money still has not been refunded. I’m livid at this point.
Do not go to Miniluxe. They are staffed by a confederacy of dunces, do a crappy job and are over priced… like double over-​priced. I’m going down there at this point, and they will definitely wish I hadn’t when i’m done tearing someone a new one.