Odessa Instant Shoe Repair

My shoes were not ready when promised (before a holiday) and the person working was very rude when I eventually was able to pick them up. He seemed to not care that the shoes were not ready when promised & I didn’t have them when needed.

Wow, he does amazing work! I took a Vasque hiking boot to him on a Wednesday morning and was promised it back by Saturday. I needed a ¼ inch full length lift added into the sole of the boot due to leg length discrepancy after a hip replacement. In the meantime I also brought a Keen shoe to another cobbler in Everett who is closer to where I live. The Everett cobbler said it would cost over twice as much and he couldn’t possibly have it ready before two weeks. So, I brought that shoe in to Odessa also on Thursday afternoon. I just picked up both shoes today (Saturday) and I couldn’t be more pleased. Gorgeous work that was very carefully done. He put in the lift underneath the shock absorbing area so I have lost no comfort. More shoes are on the way over there soon!

Awful awful, awful. I brought in two pairs of pumps to have the heel caps replaced. After waiting more than a week, they still weren’t ready. When I finally picked them up, he had replaced the heel cap with others that were 50% higher. This completely changed the fit of the pump on my foot, and has ruined the shoes for me.
I brought them back to ask him to replace them (willing to pay) mind you, and he started screaming at me that they were «the same» as the ones I brought in. This was after I had to wait 10 minutes while he went to feed the meter.
I just ordered another pair of the pumps that I will bring in to prove to him he ruined my shoes. He won’t care, I’m sure. No prices are posted, and he tried to charge me $ 10 more this time than the last time I had the same kind of caps replaced. Never again, and you should think twice too.

Very rude and expensive. The quality of the work is also poor. The prices are determined according to the quality of the shoe you bring in for repair, If the shoe is expensive he will charge triple the price. Also, he wants to be paid in advance, He has signs that he accepts credit cards and checks but insisted on cash only payment. For sure I won’t be going there again.

I have never been so fired up about a place that I would start an account to post a review — but this experience was HIGHLY disappointing.
I brought my (very expensive) Christian Louboutin heels to get re-​heeled at this place (listed as Odessa Instant Shoe Repair but the sign says Lexington Cobbler or something like that.) The gentleman (generous use of the term) after agreeing to re-​heel the shoe for $ 15, then took a pen and drew a large black line across bright red sole of the shoe and says «you need protective bottom!» When I asked how much that cost, and he said $ 52, I told him NO I do not want that right now and he scoffed at me. I also told him I could not believe he had the audacity to draw a line across the bottom of my shoe. He told me «its ok its ok» and tried to wipe it off, but the line remains there! As I walked out he shouted to me that his customers are always happy, but I will NEVER do business with this man again. He vandalized my $ 1000 heels without hesitation. I can’t believe this even happened. Horrible, Terrible, Awful.

I work in Lexington, so this place was convenient. The first time I went to pick up my shoes, the place was locked (during normal business hours) with no indication as to when it would re-​open. The owner told me the next day he’d gone for coffee. Ok, fine, whatever. It’s also kind of expensive: $ 60 for two pair of heel caps replaced, and a broken heel and sole protectors on another pair. Well, today I wore the pair with the «fixed» heel– and made it about five steps before it broke off again. It literally looks like it was superglued back on. Won’t be going here again, except to try to get my money back…

This place is known as «The Village Cobbler» and has been one of the longer lasting Lexington businesses in the center.
I can’t decide if the owner is rude or funny, but definitely quirky. Came in twice for a minor repair and were able to pick up both times on the same day a few hours later.
A little bit pricey, but not sure what the industry average is.