Pedal the Planet

I don’t generally write negative reviews, but I’m very disappointed in the customer service from this bike shop. I ordered a bike last week on Thursday. The bike should have been sent by the same day, based on their ordering criteria. I looked online this weekend and it stated that the order was still unfulfilled. So, I called the store this morning (Monday) to get info. I was told that the bike went on sale and was subsequently oversold. There were no hikes in stock and they were working with the distributor.
I was told I could expect a phone call back to let me know what my options were.
When I received the call, I was told that my option was for a different, comparable, bike. My only request was a bike made in the U.S. The bike offered was not. So, in my eyes, this isn’t comparable…
The CSR just kept telling me that he understood and while the words were correct, the tone was contrite. I explained that an email would have been the right thing to do. Tell your customers that you screwed up. Give them the opportunity to cancel their orders or SOMETHING. The lack of communication just isn’t acceptable.
And of course, he understood. :-/​
I was expecting to bring this bike with me on vacation. I guess that’s not happening now.
The only reason I even have two stars was that they actually returned my phone call. Outside of that, bad business practices all around.
Shame on you guys.

Staff here come off a little rough at first but then they warm up to you. Not sure if they think you’re not a serious buyer or what. I bought a top of the line carbon fiber road bike but tried lots before doing so. I got a good deal I believe as I didn’t pay retail and they made sure to properly fit me ect. Now I just need to ride the thing!

Ordered 1 set of Giro Women’s SN Footbed/​Insole X-​Static Kit — 40 – 41.5. PtP, charged $ 6.99 shipping. Order received in a couple of days. That’s the one of two good parts. The second good part is PtP immediately refunded my monies because PtP sent a defective order. Upon inspection PtP sent a new right insole and a USED larger than 41.5 left insole. It cost $ 6 to send it back.
However, I’m still out $ 13 in wasted shipping cost [insole price was $ 15.99]. This wouldn’t have occurred if PtP had taken the time to inspect the goods prior to shipping. Yeah, inspect the goods PtP considering the box top lid was torn indicating it had been opened previously.
PtP, you’ve been added to my «DO NOT BUY FROM» list!
Did I say two good parts? Naw, only one, the quick refund. Then PtP has the audacity to Spam me with with sale emails. DoH!

Great bike shop. Excellent selection and wide range of bikes, clothing and accessories. I visited Pedal the Planet on one of my first trips to Lexington and the staff was very helpful. They told me all about the riding scene in Lexington and even provided a map showing bike routes and shops in the area. I’ve since been in several times for a variety of needs including a new jacket and gloves for riding in KY winters.
Highly recommended!

This is my go to shop. The entire staff is as helpful as can be. The sales reps are awesome & will help out w/​any item you’re looking for, whether in shop or online. I place my orders here & get most parts that are readily available. The mechanics are very well rounded & will give you the step by step work done on your bike. You couldn’t ask more from a local bike shop carrying all the best brands…

I don’t normally write reviews, but I got to say the service at this store is excellent! I purchased a BMC online (my local bike store didn’t have the size I wanted) and it arrived with a slight problem, but they worked with me and totally took care of me. I would definitely buy from them again.

I have ordered 3 bikes from these guys and Jack is my guy here! I have been around to all the bike shops and all fine but this is my go too! Thank you Jack for all your service and being the friendly face around town to say Hello too. Keep up the great work!

Just purchased our 3^rd bike from Pedal the Planet. We love this bike shop! Taylor and Michael were so helpful with my 6 year old as he was a little uncertain transitioning to a gear bike. They also made necessary adjustments so that the bike fit him. Very friendly, great bikes, excellent service! I highly recommend!