Quality First Auto Care

I brought my car into this place because they had done decent work in the past on other vehicles of mine. This time I had my car towed in because it would not start. They replaced my timing chain and charged me 1400.00. I was told that the loud noise I heard on cold starts should have been my indication that the chain was going to jump and cause damage. After they managed to replace the chain and get the car running again my car continued to make this rattling noise, as it had before. I called them back and ended up having to drop my car off with them again. It was nearly 3 weeks to a month before I finally got it back. They informed me that they didn’t know what the problem was and they were going to have someone else take a look at it. When I finally got my car back, I was excited, until the next morning when I went to start it and once again it rattled. They explained to me that they had replaced the actuator, but I have my doubts. I immediately called the owner again and let him know the engine was still rattling. He told me that he would call me back. That was nearly 4 months ago and I haven’t heard from him since I feel that he might not have known about the problem but didn’t want to come out and tell me he didn’t. Later, I parted ways with Quantity First and took my car to Jeff Wyler Honda. They informed me that the problem with my car was the actuator. I had them work on it, and it has not made any noise ever since. I will not return to this business and I would not recommend this business to anyone.

This father-​son team was friendly, but the service was sub-​mediocre. I went to Quality First because my check engine light came on. Firstly, they charge about $ 85 to simply plug in their handheld digital diagnostic machine. Most garages in all of the United States of America do not charge to plug in the same machine. Their rationale was «why would I buy such an expensive piece of equipment if I can’t charge people to use it?» $ 600 in parts and labor and three hours later, they informed me that the parts they replaced had no effect on my issue, and that in order to fully fix the problem it would require an additional $ 1,350 and I would have to leave my vehicle with them for a full business week. Basically, it cost me $ 685 for new spark plugs and for them to tell me they hadn’t fixed anything.