Roto-Rooter Plumbing & Drain Services

I needed a plumber to fix/​replace my garbage disposal as it was leaking and found Roto-​Rooter online and choose them as I knew they were a legit company and would fix my problem correctly. In the end they did replace my disposal which works great now, however the road to get there and poor customer service I received was atrocious. On a Friday afternoon one of their Technicians came out to give me a quote on fixing the disposal. I agreed to the quote but he didn’t have the parts he needed so he’d have to come back to actually replace it. The Technician told me they would come out on Sunday (2 days later) and that it would be first thing in the morning (b/​t 9−11am) and that they’d call me when they’re on their way.
Sunday morning arrives and they are a now show so I call and long story short, they did not have me on the schedule for that day as the technician failed to turn in whatever paperwork he was supposed to and didn’t tell anyone to put me on the schedule. The receptionist was apologetic and got me on the schedule for later that afternoon which I appreciated so I was willing to look past this issue.
The plumber finally arrives later that day and the problems continue. First, he did not come prepared with the parts needed to replace my disposal so had to leave in and go get parts and come back which was super annoying. Wen he finally returned he quickly replaced my disposal and was on his way. A few minutes after he left I turned on my dishwasher to run a load and water started spewing out of the pipes below my sink and out of the faucet on top of my sink all over the counters. I called the office back furious and the dispatcher said she’d have the plumber come right back. As he’d just left 5min ago I assumed he’d be right back but no, 30−45min later he shows up. The icing on the cake was that he told me that he’s had this problem/​made this mistake before and has had to go back to houses before as he keeps forgetting to remove some plastic piece and laughed… are you kidding me? You about flooded my kitchen and its funny to you?
As I said, in the end the disposal was replaced and works great now, however the awful service I received on the road to it has ensured that I will NEVER use Roto-​Rooter ever again. In addition their prices are ridiculous seeing that it only took him 10 minutes the first time to install the new disposal incorrectly.

I was nervous about hiring a francise because I expected them to be more expensive. I got three estimates and in the end they were not. They fixed the backup in my sewer and were very professional. They do not give estimates over the phone though and you do have to wait to get an appointment. I would use them again, but I hope I don’t have to!

I went with Roto Rooter since there are NO reviews yet for plumbers in Lexington! I called and let them know I had two sinks and a bathtub drains draining slowly. Probably from hair. They would not give pricing over the phone. Two technicians showed up and would not give me the price until they consulted there «price guide» which they said was new from a new owner. They quoted me 430.00. «Thats ridiculous!» I told them and they actually agreed it was too high. I was still laughing as I watched them drive away.