Safelite AutoGlass

Absolutely fantastic customer service. Very professional and fast. Will definitely recommend Safe-​Lite to family and friends.

Excellence is becoming more rare in our world. I am pleased to report that Safelite AutoGlass on New Circle Road in Lexington has an employee, Bill, that strives to perform his craft with very high standards.
I had a ¼ inch pit in my Ram windshield from a rock pitched at me from a vehicle ahead on the interstate. I pulled over and applied an adhesive vinyl circle to the chipped area to keep the surface clean.
Bill, the Safelite AutoGlass tech, told me he wished more people did that as it improves the ability for him to do a better job.
He taught me that spraying anything on the defect in the glass is a really bad idea. He said to not put even Windex on it. And never, never put Rainex on the defect as it makes it seriously impossible to fix the crack. It repels the acrylic seal material which needs to bond to the internal glass to fix the chip or crack.
Always carry in your glove box a vinyl patch, cellophane tape, or even duct tape to protect the site until a repair can be done.
He did a superlative job. And he educated me. This is not your usual company. They combed the country to attract such a skilled and motivated craftsman to work for their agency.
Thanks, Safelite AutoGlass! And thank you, Bill Jones.
Dr. Stephen Cox
Lexington KY

Ok so I was very upset when I was driving and a truck flung a rock and cracked my wind shield on my new car. So I contacted my insurance and was then very pleased to find out they were happy to replace my windshield for Free ! So I then made an appointment with safelite to come to my home and replace my windshield! When the Day came safelite was to come fix my windshield it just happens to be raining and I received a notification from safelite that the tech had not shown for work that was to come service my vehicle, at this point I was once again discouraged. But to my surprise the customer rep that I spoke with on the phone was happy to work me in if I could come to their store. So I did so and was very pleased. It was a very clean store very professional and friendly. They did an excellent job and answered any and all questions I had. Overall Very Pleased. Will be back and do reccomend. Thanks Safelite.

I returned today for a redo of the windshield replacement. Joe, the manager, was cooperative and based on what I have seen so far the job has been done correctly. It would have saved Safelite and me trouble had it been «done right the first time». I guess better quality control is called for.

Got to say I love these guys. They are the only ones I have ever used for my windshield repair. I’ve had work done at the shop and had them come to my house. Bother experiences have been great.
I had a full windshield replacement today. They call before they come to give you a heads up and were actually running ahead of schedule today which was nice. It took him about an hour and a half and bam — new windshield!
My service man that came out was very polite and called me when he was through so I didn’t have to come back downstairs.
Awesome job!
Can’t beat the convenience of them coming to you:)
I know I will use them again some day in the future. :)

First, when our insurance recommended a local provider that we didn’t know, we said we wanted Safelite. It was very easy to set up the appt. online and Safelite sent repeated messages letting us know the status. But they also did the insurance work for us.
The technician (Philip) called twice to let us know his arrival at our home, and he was prompt. The installation was fast (1.5 hrs), clean and efficient. He explained everything and didn’t mind me hanging around to watch. He covered all exposed parts of the car and skillfully took everything apart. After installation, he vacuumed thoroughly and cleaned all of the windows.
All in all, an excellent experience, I highly recommend Safelite of Kexington KY.
ONE NOTE: I’ll post another review again after a few days because the tech said 1 hr. For glue to dry, 2 days before pressure washing.

Here’s the update from my less-​than-​happy review. My wife went to the facility and waited while they repaired the crack. It’s better but the technician was «sorry» that he could not eliminate the crack entirely. Still, it seems to be fixed. We were reminded that they would replace the entire windshield at no cost. You put two and two together if you want, I’m not gonna go there.

Best place in Lexington. If you’re getting a windshield replaced Be sure you’ve got a couple hours. Drop it off and when it’s done it’ll be good as new guaranteed for life. Can’t argue with that. Excellent customer service, they gladly work with your insurance company. Easy in easy out. Highly recommended.

Went in with my father in law to have a seam on the front windshield repaired. The guy there was really nice and within 10 minutes the guy had resealed our rubber seam. No charge! The expediency, the courteousness and the job were all excellent. They have earned my loyalty.

I got a crack in my windshield and was referred to my local Safelite office by Geico’s claims staff. They scheduled my repair immediately and the Safelite remote unit was at my car in less than an hour.
They repaired the crack in less than 90 minutes, and then cleaned every window in the car and vacuumed the car out too. The whole thing cost only $ 60.
It ended up that the repair didn’t hold because of the high torsion on my car’s windshield, so I went back to Safelite for the eventual replacement of the glass. They credited me the cost of the repair and replaced the glass within 24 hours.
OK, it’s not as complicated as a lot of stuff under the hood — but this has been the best service experience I’ve had on any car I’ve owned. As much due to the service as the actual repair/​replacement work that was necessary.
Highly recommended.

My car was broken into about 3 weeks ago, a first for me, and I didn’t even know where to start as far as getting it fixed was concerned. At the recommendation of Daniel at Import Auto Specialists, a good friend and trusted mechanic, I took the car straight to Safelite. My insurance company (Progressive) arranged to pay for the replacement 100%, and I was given a same-​day appointment. After work I picked up the car and had a brand new window, easy as that! It doesn’t get much better. A few days later I had a concern that something was mechanically wrong as the window was operating more slowly than pre-​break-​in, so I returned and they were willing to look at it right then, determining that one of three things were to blame: current weather conditions (cold, meaning hardened rubber/​seals and labored operation), maybe factory vs. replacement materials (i.e. the new window is thicker than the original, therefore causing the slowed operation), or strained motor as a result of the force with which the window had been broken. The advised me to wait until summer to see if anything changed, and welcomed me to bring it back at any time with other questions or concerns.
As an aside, they have a large waiting area with plenty of seating, a television, and complimentary soft drinks. Very comforting for people who are often in high-​stress situations going in there, if I had to guess. And the desk staff was very personable, making conversation with me while I waited. Overall, a great experience given a bad situation!