I get sucked into Sam’s Club because of those offers that pretty much pay you to take a membership. Plus, in St. Louis, gas at Sam’s is usually 20 cents/gallon cheaper than the cheapest gas station. Here’s why New Circle falls flat in my book; *The customer service desk ALWAYS has a ridiculously long line.(Although they do get points for being cordial.) *I’m not sure why I have to show my card at the entrance… because if you buy something, you gotta check out with the card so it doesn’t really matter.(Is it because you have people coming in and scoping out prices? This is the only reason I can come up with.) I hate digging through my purse and holding up people. This has only happened to me in KY and TN. *The exit line takes FOREVER to get through; I feel like whoever is checking people out always has to have a small-talk conversation with each person in line. *Food court area is always a mess. But the real reason for the two stars: So I placed a photo order for some photo gifts about a week or so ago. I got a phone call yesterday, but there was no voice mail associated with the call. Since the«expected date» hadn’t passed yet, I didn’t know if my order was ready early or if they had a question about the order. So I called back. Well. The phone rang numerous times without any answer. It was then switched to the main desk, who transferred me back to photo. This new exercise in fun happened two more times before I got tired of it and told them that this was not the first transfer. So the front desk CSR placed me on hold because she said she knew that *insert name here* was there. She came back after a minute and said that the photo lab CSR must be with a customer because she tried calling photo lab without a response. Her solution was for me to call back later. Uh… ok. Repeated exercise in 30 minutes without anybody picking up again. Repeated exercise in another 30 minutes without anybody picking up again and then it switched back to the main desk. This time, the guy at the front desk said that he would page the photo lab CSR. Sounds good to me. So then… the photo lab CSR actually answers, and goes all irritably, «Who is this??» Really? That’s how you answer the phone? Whatever. I ignored it and started to explain the situation. She did look up the order, confirmed that the order had arrived, and then proceeded to hang up on me. Um… ok, I still had another question! So yeah, I don’t know whatever happened to «is there anything else I can help you with?» or «Photo lab. Can you please hold?» but they need to reinstate that back in their employee training.
David B.
Évaluation du lieu : 5 Lexington, KY
MOST of the prices are cheaper than Walmart except their milk and 1 – 2 other things. Definitely worth paying the membership. What I would pay for Gatorade mix anywhere else I get one that’s about 1.5 times bigger for the same price so the membership pays for itself in like the first visit
Cory D.
Évaluation du lieu : 4 Winchester, KY
Good bargains for the bigger sized stuff, but avoid diapers & laundry detergent they are never cheaper than at the local grocery or Wal-Mart. Sample days are the best, I think it’s on Sunday midday. Thus gives you a chance to taste the junk food before you buy a huge bag of it.