Ulta Beauty

My hair designer, Samina, always does an excellent job doing my hair. I have short hair and not everyone knows how to cut short hair well. Samina is also excellent with hair color/highlights as well. She is always pleasant and kind and listens to what u r asking for.

Terrible customer service can really mess up your mood. I’m visiting Lexington as a potential spot to move to for my husbands job; its between here and Indy. I wanted to check out some of my fave spots so I stopped here. I went into ULTA at 1:50. After about 10 – 15 minutes, I noticed that NO ONE assisted me. I was killing time anyway, so I continued to wander around just to see how much longer it would take. I really went in to look for full coverage foundation even though MAC was already on my mind. I just wanted to see other options so this was definitely a selling opportunity. In other words, I was ready to spend money. I was going between the same 2 aisles trying out Smash Box and UD, and Tarte on myself. There were no Kleenex to wipe off foundation or anything, no assistance, nothing. I even had a few associates reach around or grab things nearby, but they acknowledged my presence. Just ridiculous! Anyway, by 2:35 a woman with TERRIBLE contouring finally spoke ONLY because when another woman walked in, she greeted her and I turned and looked her in her face and in shock. Really!!! She took the liberty to walk around in a different direction and came back to speak. What kind of business is ULTA running? Like seriously??? I will GLADLY take my business to Sephora and suggest everyone else do the same. I’m still in the parking lot as I type this. I couldn’t leave without making sure it was known. They probably don’t care, and that’s fine, but to those who would consider this location keep driving.

I am a bit of a fan of the Ulta concept, just not this specific store. I only come here to get my Joe Grooming Paste for my hair, but I shop here for friends that are out of the country. That usually involves me running around the store with a printed list of goodies. The girls that work here are so RUDE and not helpful at all. They act like they don’t want to be bothered or to assist. I mean isn’t helping people their jobs?
If you know what you want and where it is located, have fun going here. If you have no clue, good luck getting help. Apparently customer service is not part of the job requirement here.
Do yourself a favor and had to the one on Nicholasville Road.

Jerks! I bought mom a $ 100+ Chi blow dryer from this location, and low and behold three months later it goes out. I called to inquire about my recourse and the manager informed me that the return policy was only 2 months. I guess a rule is a rule, but she seemed to have a bit of an attitude about it. I’ve experienced the same attitude from other employees here too. I won’t be returning.

Love this Ulta. I prefer this location to the one on Nicholasville Rd because the «drugstore» makeup is organized by brand, not by type. I tend to shop by brand so I prefer this type of grouping. Staff is friendly.