David Potts, DDS

I have been meaning to write this review but kept forgetting to do so. I cannot say enough about Dr. Potts and his entire staff. I really hated going to the dentist based on childhood dental visits. I need quite a bit of work and was very apprehensive but I finally put on «my big girl pants» and what a difference that visit made to my entire life! Dr. Potts had his work cut out for him and he certainly rose to the occasion. Now I actually (almost) look forward to going to my quarterly cleanings! I feel better, look better, and constantly wonder why I waited so long! All dental work seem to be expensive but you really get what you pay for! I did not feel any pain and would totally recommend Dr. Potts to all of my friends, family and co-​workers. I hate to think what could have happened to my teeth if I hadn’t gone to Dr. Potts. He also has a knack for hiring the BEST people for his office. I was consistently treated with respect and dignity. So, so happy I am his patient! Thank you Dr. Potts!

I’ve had many friends and family leave this office. A common event is hearing multiple things need to be done which isn’t what other dentists say. Actually I would give zero stars if I could.

I went hear because the reviews looked good-​not having seen a dentist for 8 yrs. Appt was at 9 am they took an xray and suggested more work than what I asked for. Said I would have to pay before doing any work-​ok how much I have insurance. After sitting in the chair for over an hour, i got up and left. I felt very pressured and rushed by the assistant not potts. Would never go back.

After reading so many good reviews throughout the internet I had high expectations for getting all the work done I needed in an anxiety-​free way. Sadly I ended up not feeling comfortable enough to go through with the procedures recommended or working with this practice at all.
Dr. Potts was the 3^rd opinion I went for and several red flags turned me away. Dr. Potts’ assistant called me days after two preliminary visits (exam, x-​rays, etc) with an outline which included several procedures never discussed in the total 2.5 hours I’d spent discussing the plan with the doctor — total bill being around $ 15,000. Wow. This was about $ 10,000 more than I’d been quoted by anyone else.
When I received the plan in writing, which took a week after that call, several of the tooth numbers were incorrect! This does not put me at ease when I am planning on being sedated for everything… Nobody responded to my questions for 3 whole weeks (despite emails/​phone calls) regarding the tooth numbers. I had to call the office 6 times to get my x-​rays, all the while, I am in agony from desperate need of a root canal. ONE root canal — Dr. Potts recommended three — which four other dentists cannot figure out. To put the icing on the cake, they filed the insurance incorrectly and never sent me a bill, so unknowingly, it was headed to collections. Nice.
I cannot speak for the actual work since I never felt comfortable going through with this practice — but the customer service and follow up needs some definite help, sorry.

I’ve had 5 appointments with Dr. Potts and/​or his staff since first going in February of this year, after 9 years without seeing the dentist. My overall experience with the dentist, his office and his work have been 5-​star. They’ve been very good about getting me in right away when I had a problem, they were able to offer me a payment plan for my work since it was into the thousands of dollars (fillings, a crown, a back upper molar extraction *shudder* etc). I feel like every time I’ve been there from the initial consult to the final appt that Dr. Potts was very thorough.
And now that it is finally all over with, I’m so happy! I had no pain during any of the procedures I had to have done, I was never made to feel like the jerk that I am for not going to the dentist forever.
Sedation dentistry is awesome. I wouldn’t even describe myself as phobic, I just HATE dental work. Sedation is $ 300 – 400 depending on where you go and it is SO worth it. If I’d known how easy it could be to get through dentist appointments with sedation, I’d never have let almost a decade go by without regularly seeing the dentist — I’m lucky I had good parents who got me to my 20s with perfect teeth or it could have been a lot worse!
I’d recommend Dr. Potts and being sedated for dentistry (and in general, ha ha) to anyone.

While the dentist might be nice, his admin staff is a mess. They submitted my charges to the wrong insurance company and came back to bill me for their mistakes. I repeatedly called to explain the situation and provided the correct insurance info. Each time they said they understood and will correct it. But each time I still get a bill from them asking me to pay what my insurance should have covered. Once they even asked me to pay first, then they will refund it back to me. (Does it make sense to anyone?) I would never go there again. It’s really not worth the hassle. I am sure there are other equally nice dentist whose staff knows how to correctly submit an insurance claim!

I am a dentiphobe. I really hate the dentist. I was a bad girl once and didn’t go to the dentist for 5 years. Someone I knew told me about Dr Potts, who caters to chicken shits like me. For long and complicated (ie painful) procedures, he will sedate you. I don’t know what it is they give you, but it’s good. The staff is nice and understanding. Dr. Potts is very nice, quiet and polite. I have been going to him for over six years now and I am happy to report that my teeth have never been better. I still had to take one star off because I still hate the dentist — but he has at least made going to the dentist bearable.