Servco Toyota Kauai

I bought a car for $ 9k. They cleared the computer and a bunch on engine lights came on literally a few days after I drove it off the lot. I tried to get them to cover the repairs because I felt it was unfair to clear the computer codes. They replaced a fuel cap which didn’t fix the problem. I tried to get them get the problem fixed but they declined and other customers overheard the exchange. They then called my place of employment and attempted to get me fired. It was unbelievable. The whole experience contributed to me leaving Kauai.

The team work between Randy Lawrence my sales guy, and Daniel the financing guru was on point! Both made me feel very comfortable in my decision to purchase, making me feel like their neighbor, someone they genuinely cared about. A team with a true emphasis on the Aloha Spirit!

this review is for the service department.
whenever i need to get an oil change, i come here. when i bought my scion (from servco scion on oahu) it came with free oil changes. i like that i can pick up the phone and schedule an appointment quiet easily with them. they also keep all the other information regarding my vehicles such as recalls, etc.
i usually come early in the morning, and it doesn’t take more than half an hour to do the service and head on out.

I worked with Kelly Foster in Lihue. He works for Servco Toyota. He did a wonderful job, found me a great truck and made the process as smooth as possible. I highly recommend him and the agency.

Just bought a new car. Randy was great and the dealership was friendly and professional. Highly recommend. It was one of my smoothest car purchases.

I was satisfied and impressed with Randy Jacinto, and his ability to work with me so diligently on my purchase from Kaua’i Toyota, even though I live in Hilo and the vehicle needed to be shipped to me. Randy made purchasing a vehicle from an off-​island dealership effortless, and made the whole process/​experience less stressful as it could’ve been had I gone elsewhere. I will recommend him/Kaua’i Toyota to others in the future; in fact I already have.

We got in a pickle when my roommate’s car was in for a tune to pass inspection. What was supposed to be a easy fix turned into a long Friday afternoon mishap.
Normally, car dealerships would tell you «sorry, you need to rent a car» and the expensive bill would be much to stress about.
Kauai Toyota did everything in their power and beyond to make all stress free and managed to take care of the problems as soon as possible.
KT loaned us a car until our car was completed and gave us the best service possible.
A huge THANK YOU to John Puttman (for your beautiful smile and friendly service), Sean (the awesome driver), and everyone else who worked on helping fix everything. We really appreciate your «family» style of customer service, loving «island vibe,» and the thoughtfulness to help us while we were in need.
Mahalo, Kauai Toyota. We appreciate you!

Rating: ¹⁄₅ stars
Sales Department: ¹⁄₅ stars
Service Department: ¹⁄₅
Sales Department:
I was real disappointed with the calibre of service I received at this place. I try to support local businesses as much as possible, but if they can’t give or sell me what I want, I will go else where.
Let’s see, where do I begin… all I wanted was a vehicle with a sunroof/​moonroof. That’s it. Is that too much to ask for? Well, I guess it was for this dealership. I was willing to pay a little extra for them to do the work for getting the vehicle, but the salesman flat out said it was not possible and that the entire inventory in the State of Hawaii did not carry the vehicle I wanted. So I left, and bought one on the West Coast.
Thanks for nothing… I guess.
Service Department:
I take my vehicle to get an alignment one month. The very next month, my brand new factory wheels start to erode with rust. They replaced the the wheels, but wanted to charge me again for the alignment. WTF? Am I missing something here? I was just here a month ago… and you want to charge me for something that you needed to replace because the wheels were a defect?! C’mon! Pull your head out of your A**! That’s not customer service at all! It’s customer non-​service!