Coast Dental – Lilburn

I was greeted by Debra who was very nice and very helpful when I got there and even when I made my appointment over the phone. I’m actually new to doing these types of things on my own dealing with insurance and everything and she was very helpful and patient. The first person I met was Erica who is a complete doll! She gave me tips on what I should be doing concerning my teeth while she was giving me my xrays. Carlos who is the Hygienist was very knowledgeable, friendly, and made me feel as comfortable as possible. He explained things thoroughly as well at Dr. Thomas who was the Dentist. I’ve only gotten my deep cleaning so far, but I’m confident that as I keep going to get my work done that everything will run smoothly. My deep cleaning was great! I thought it would be bad and hurt a lot, but it did not at all! The worst part is when they numb your mouth, but that’s it. Overall a great dental experience and I’ve found my dentist office for sure :)
** One person I wanted to highlight was Erika! Once I found out all the stuff that needed to be done to my teeth and how expensive it was, I was kinda down, but she was very positive and uplifting and explained that dental work is process and can be done over time. Her attitude and reassurance made me feel soooo much better.
Thank you Coast Dental and see you guys soon!

STAY AWAY, GO SOMEWHERE ELSE… I went in for a crown on a back tooth. My first issue was, the temporary they put on fell out the same day. I’d already wasted 4 hrs. in their office so I told them I’d just wait until the permanent crown came in. Also during this process the assistant was so disinterested in what was going on she would fail to suction and I felt like i was drowning in my own spit. Once the permanent crown came in I went in to have it put on and after the assistants multiple attempts to place it properly failed, I demanded the Dentist come in and take care of it. The final straw was when I got the explanation of benefits from my insurance carrier and realized they had overcharged me. I called to question one item that hadn’t been billed and to find out when I could expect my refund and had the displeasure and total frustration of speaki to Debra. So unprofessional and unhelpful. She refused to advise how or if they would return and overpayment and when questioned about the charge she was very evasive and it too 10 minutes of questioning to get her to say what the charge was for. DO NOT GO HERE, or it appears to any of the Coast Dental offices. I can’t warn you enough. I was just speaking to a friend about my frustration only to find out she used them for a crown and after 2 years is having to have oral surgery because they did such a hack job.

The place is clean. The typical.
The only thing that I don’t like about this place is this one lady. She talks to you as if she’s your home girl. She talks loud enough for everyone to hear. She’s kinda evasive, asking you about your personal business. Very uncomfortable feeling.
I hope this help.