PetSmart

When I dropped my pup off, he was happy and excited to meet the grooming staff. I was told it would take 3 hours to groom him and that I would get a call when he was ready.
4 hours later and I called to see if my dog was ready, and apparently he was not. I was told it would be another half hour.
45 minutes later I got an email — not a phone call — that my dog was ready for pickup.
I went to go pick up the dog and could see he was still being groomed. I was lectured by the attendant for not giving my phone number, when I know I had given it twice at that point.
She lectured me for his behavior as well– apparently he didn’t like her cutting the hair on his legs. This has never been an issue with past groomers.
This whole time that she’s lecturing me, she’s ignoring my dog who is obviously uncomfortable and crying– he is not a whiny dog! When I finally got my dog back, he was shaking and seemed very upset. He wouldn’t leave my lap.
I felt extremely insulted that she blamed a mistake (the phone number issue) that was their fault on me, I felt frustrated that I had to wait 5 hours in the end, and I felt upset that my dog did not have a positive experience. I will not be returning to this location.

I love this Petsmart! Everyone is so friendly, helpful, and knowledgeable. It’s a little more expensive than Petco (even with your Pet Perks Card) but they do price matching so it’s not an issue.
@Banfield: I’ve yet to try the veterinary services – at this location – but they offer a free (first) visit so I’ll give them a try in the near future.

Store is always clean & associates are always attentive! The remodeling looks great! Linda has always gone above and beyond her job expectations to appease customers. She’s always smiling and making me always feel welcome!

This is a fine location. The vet office inside is great and super friendly. The store itself is clean and organized. They seem to have random adoption days on the weekends as well. The prices at Petsmart are sometimes a bit more expensive but you can save with that Pet Perks card and it’s worth it. I do feel sort of bad for all the pets they sell in there as the cages are so small for some of them.
They have a training area to bring your dog for classes and we’ve seen a few classes going on and it seems pretty awesome for new pet owners. Their cat tower section has a pretty good selection and wide range of prices. The beds for both cats and dogs are also well priced and they have a nice variety. It’s hit or miss when you check out… we have met super friendly employees and we have met some who don’t say a word the whole time we are checking out.

My dog appointment for pet grooming was at 3:30pm on Saturday, and we did arrive on time. However, we had to wait until 5pm!!! Because the staff responsible for my appointment was having lunch at 3pm!!! This is so ridiculous: already got appointment but have to wait for almost 2 hours!!! So irresponsible.

This review is mainly for the grooming salon. Christiana does a great job with our Maltese. Coat is neatly trimmed and she puts bows on her ears… looks so cute! Price is a little higher than I would like it to be but I get the $ 10 coupons via email so this makes it better. The store is nice and clean and well stocked.

My fave pet store. It usually has everything I need in stock. There is always something on sale and sometimes I find good stuff in clearance. The staff is friendly and always helpful. The last few visits I have had to open some cases myself, so not sure what is going on at closing, but still a nice store.

I was just complaining the other day about one petsmart not having everything I needed, and another having it, but being all the way in Norcross, then I stumbled upon this location, much closer to my side of town. How did it stay hidden so long, and why hasn’t it been reviewed? Ah well, i’ll review it. It sits right next to the home depot, and behind Mr. Clean car wash, sadly the lot was empty when I showed, but maybe Sunday is an off day? They were fully stocked, had everything I needed right down to the Glucosamine dog biscuits! Staff was very nice and attentive and couldn’t find anything wrong with the place