Royal Flush Plumbing Inc

No. Show
Called ahead and scheduled an appointment… waited around for 4 hours… no call… no show, unacceptable and unprofessional.
If your time is valuable, call someone else.

They are very conniving. We called these people in hopes that they would help us. They basically wasted 4 hours and didn’t even fix the problem. On top of it all they charged us an arm and a leg. Never in my life will I ever call them again or refer anyone. Austin the man who came out was flat out tried to do what he thought was right but was a little rude. For every question we asked he had a smart remark. Completely unprofessional and a waste of our time.

I will say that the plumber himself, Ben, is a very nice gentleman. The quality of their work I suppose will reveal itself over time. I at least had water before I went to bed even as late as it was. Two issues that I have to find fault with are pretty sizable issues. My wife and I both work full-​time jobs. Our time is valuable and very controlled. So if I’m told that I have a window of time that someone is coming to see me then I expect their professionalism to match ours. I was originally told someone would be out we 10 AM at 1 PM. Hung up the phone 10 minutes later called back after speaking with my wife and my time has been moved from 1 PM to 4 PM. OK I can understand that I am not the only one with plumbing issue. I called them three times starting at 4 o’clock for they finally called me back once around 7:10 PM. She told me at that time and in about 45 minutes. At 8:07 PM the plumber arrived, and by 10:07 PM he was done. Thankful I had water but only after waiting seven hours and wasting my time and my income from work to be there.
After all of that and it took him two hours to replace an elbow and 2 foot of pipe. $ 695 later I have water. I should’ve been a plumber at that hourly rate. Remind me next time to call the Pink plumber. At least I would’ve felt better about my donation to the company.

BEWARE OF THIS COMPANY! Royal Flush was a brand new company when we started subcontracting work to them in 2013. We gave them a lot of work. Our requirements for them were very simple, but included sending photos for work performed (so that we could all get paid for the jobs), as well as getting written approval for work performed in excess of a couple hundred dollars. On top of this it was understood that they would charge us reasonable amounts both because that is honest and decent, as well as the fact that we were giving them so much work. At one point they sent in a stack of invoices that were 8 – 9 months after the work was completed and inflated all the amounts to 2 – 3 times what they had been charging. Additionally, they had no approvals for any one them. Toward the end of 2014 I had their folder sitting on my desk for months because we were waiting on emails/​calls back on a handful of invoices that were either never approved or were sent in with ridiculous amounts. When their extremely unprofessional and quite rude Accounts Receivable personnel called me and told me she was going to sue me I said, «Oh yes I have had your folder on my desk for months. We have been waiting on your people to get back to us on several items, and they have not responded.» She asked that I pay the invoices that I did not have a problem with and I asked her for a few days so that I could go through them all and give her information regarding each one. The next day she called me and said she was going to sue me again. I informed her that we had spoken the day before and had both agreed that I needed a few days to go through everything. At that point we called the office and spoke with Vickie, who was very kind. We told her we would not be working with the AR person who had the memory problem and that we would gladly work with her. I sent a check the next week for the invoices that we had no issues with. I also sent her an email with various issues with the few remaining invoices. She came down to a reasonable amount on one, and I paid it. The rest we were waiting on photos for because WE CANNOT GET PAID FOR THESE JOBS WITHOUT PHOTOS. There were a couple invoices that Royal Flush said «so and so approved this». This is completely false. One of the people they said approved an amount was «Wendy». WE HAVE NEVER, EVER, NOT EVEN FOR ONE DAY HAD A «WENDY» WORK FOR US. Their information has been completely fabricated. I have dozens of emails to prove that I have been in contact with Royal Flush regarding all these situations and they have completely ignored my emails as well as all our employees’ emails asking for photos, reasonable charges, etc. Instead of responding to my emails, they sent me a statement dated 1÷7÷15 in the amount of $ 3527.69. Two weeks ago I received a letter from a national debt collection agency that they hired to bully us into paying them their bogus invoices, and the amount they claimed we owed them was well over $ 4,000. Following are just a couple ridiculous examples of how this company charges: 1) They charged us $ 175 to «turn on a valve» 2) They charged $ 125 to cut a small hole in sheetrock. I can turn on a valve in about 1 second, and cut a small hole in sheetrock in about 3 minutes. We will not be bullied into paying bogus, made up invoices, and I feel it is my duty to tell the people of Georgia what this company is all about: Lying, cheating, and bullying.

We called this company, at about 10pm at night. One of my tenants had a bad water leak (we are talking like water poring out the front door!). My technician was John. He got right out there in about 30 minutes. Due to the nature of the issue, he was unable to fix it (turned out to be septic clog, and not actual broken pipe). But, he was able to refer me to the proper company, who were very helpful. He explained the issue in detail, and Did NOT charge me for the trip out there. I was impressed, because it is rare that someone does not charge for a service call. Even after, I had to ask him a question, so I called again and he was very helpful. Great Customer service. I will use this company again.

Prompt, courteous and professional!

Great work! Excellent customer service. Brandon was very thorough and informative. He really did an excellent job and he took the time to explain everything step by step. I will definitely call them again for any plumbing needs.

Apparently people really do read these reviews!
I had posted a negative review of Royal Flush Plumbing Company back in July of last year, based primarily on a poor customer service experience. A few days ago I received an email from Mark Boudreau, General Manager of Royal Flush Plumbing. He had just read the Unilocal!review and was calling to see if there was anything he could do to help the situation. He gave his cell phone number and asked if I could please call him.
I did call him, and I immediately became aware that he was really serious about proving his claim that he felt confident he could «make me a Royal Flush Plumbing customer for life.» After talking for a while, Mr. Boudreau offered me a really great deal on some work I needed done on my house. I am supplying parts while his company is providing all the labor, a dollar value worth considerably more than the original amount I disputed in May of last year.
In addition, he informed me that there have been some staff changes at the location from which I received such poor customer service, so that should not be a problem again.
So today I am updating my rating of Royal Flush Plumbing from one star to five stars!
When the GM of a company calls a customer who feels he was treated unfairly, that says a LOT about that company. When he puts his talk into dollars, he means serious business, and he has won a customer for sure!
Jonathan Smith