Total Quality Services

Some good technicians (Bruce in particular), but the owners and office staff are horrid. The office is total chaos and disorganized. When called out on their many errors with scheduling and paperwork, they adopt a patronizing attitude and attempt to blame the customer for their lack of organization. I just got called a «smart ass» multiple times by a representative at this business and got hung up on repeatedly by this representative. A business that plays phone games??? STAY AWAY. Juvenile, rude, and disrespectful ownership and management. Customer service is abysmal.
Edit: Now I’ve received a threatening voicemail from the owner that she has contacted her attorney and will press charges for slander if I file a complaint with the BBB. SMH.

I would not recommend Total Quality Services. I paid $ 179 to have twice a year routine maintenance on the A/​C unit of my rental property. On the service tech’s first visit, he exhibited highly unprofessional behavior to the condo concierge and was ultimately asked to leave the premises before he could do any work on my A/​C unit.
I instructed the company ahead of time that parking was free for first hour and there would be a minimal charge each additional hour at the time I scheduled the visit. However, the service tech tried to insist with the concierge that they provide some sort of free parking or allow him to park in the loading dock. When they refused, he got belligerent and rude. The service tech also refused to show his photo Id to the concierge in order to get a key to go up to the unit, again got loud, argumentative, rude, and belligerent. He told the concierge to «shut up» and give him the keys. Needless to say, he was asked to leave premises. After the unprofessional service they exhibited, I cancelled my contract and got a refund.

Trust me, stay away from this place. They damaged my A/​C unit and I had to pay someone else to fix it as they denied all responsibility, even after the technician told me the last guy who worked on it messed up. There is not enough space available here to detail the horrible experience I have had with this place. Thank god I called Cool Ray. Now they are a great company!

I first used TQS via my Home Warranty company when my A/​C went out about 8 years ago. Since then, I’ve never gone an entire year without an A/​C problem.
Why did I make the mistake of continuing to use them?
1. Their people are very nice. No way around it, their technicians and managers and everyone I’ve dealt with (which is a lot of folks given all the problems I had) were very nice.
2. I didn’t want to pay someone else to fix their mistakes.
3. At one point, thanks to so many problems, they installed a completely new A/​C system for me at cost of materials — air handler, compressor, everything. Saved me probably 75% off what I would have normally paid. And when it kept having problems, I kept thinking it was either under warranty or they knew the system already so it would make sense to have them come back. But I’m still having problems with it.
Anyhow, after my A/​C went out again 2 nights ago (after TQS came out 5 different times over 2 weeks a few months ago to fix it) I decided to go with a different company. And they found the problem, and fixed it quickly.
Over the years, it was just a comedy of errors. And they’re very nice about fixing their mistakes. But the mistakes happen almost every visit. It took me a lot longer than it should have to realize the problem was more than just me being unlucky.
Bottom line — TQS has very nice people. But they’re just not good at what they do. I thought about giving them 2 stars because they’re nice, but then I realized if a friend asked me to recommend an A/​C company, my response would be «I don’t know that I have one to recommend, but whatever you do, DO NOT call Total Quality Services.» Not sure how I can give that opinion 2 stars.

These folks are great. I’ve used them off and on for the past 10 years. They’re always friendly and courteous. Recently I had a problem with my unit where the capacitor went out. They came out and fixed the problem on short notice at a very reasonable rate. I definitely recommend them.