Cleaning Ninjas

Here’s how NOT to have good customer service: when you do a poor job and are called on it, blame the customer, don’t acknowledge your shoddy work, take little to no responsibility, be combative and petty, and respond to a bad review with the proverbial, «F*** you.» Thanks Cleaning Ninjas for giving us a reason to share our horrible experiences with our network of professional friends who might have used your service.
My wife, «Heather W.» posted an earlier review. Everything in it is 100% accurate and to the point. How did Cleaning Ninjas respond?
«…the more clutter you put away, the deeper clean you receive… As you said in your review, we would have been happy to come back and reclean any areas you were not satisfied with, in addition to a 50% refund. We did do a walk-​though with your husband before we left and he signed the Project Approval Form.»
Though I was sick when they came, going from room to room to stay out of their way, I didn’t have to climb through piles «clutter» to do so. Most importantly, though, nothing that «Sensai Katherine» had to say addressed the actual work that was done. What cleaning service vacuums around stuff? How can you claim to have vacuumed at all without moving dining room chairs or couch cushions? Moreover, would it really have been so taxing a task to pick up a baby toy and clean under it? Would it have put the two (not three as promised) cleaners out to momentarily move a book to spray a dusting solution and ACTUALLY remove dust (not whip dust up with a feather duster)?
Here’s the thing: although I was not well when they came, I can take responsibility for signing the approval form as a measure to just get them out the house so that I could rest. Parenthetically, I did point out a couple of areas that were boldly ignored in the kitchen and master bedroom, but I suppose I should have made myself well, done a thorough inspection, and said, «Well, this is shoddy work. Do it again but actually clean this time.» Instead, I followed one of the cleaners through a quick walk through, mostly trusting that they had indeed, done good work.
I’ll take that responsibility.
But will YOU, Cleaning Ninjas, take responsibility for half-​ass work? Will you acknowledge that you sent two workers instead of three? Will you acknowledge that they came at a different time than scheduled? Will you take responsibility for the poor attitude once we did a thorough walk through and called with concerns? Will you recant your petty and inaccurate comments about «clutter»? Or, will you proffer more empty rhetoric and qualifiers?
Ultimately, you needn’t concern yourself with taking responsibility. Lincoln is just small enough that busy professionals will give you a try, and that reality is reflected in your small-​minded response to real issues.
But seriously, though, who responds to a review in the way you did? Really? De-​clutter and you signed the approval form? THAT’S your response.
Yeah…never again. No worries.