O’reilly Auto Parts

Went in to replace my light bulb for one of my headlights. Not as easy as it sounds but the staff helped me pick the correct bulb and even helped my instal it! Thank you!

I had an issue with my air conditioner’s charge. This is a simple fix: purchase the refrigerant, fill when the engine is running and a/​c on full. I asked a technician to help show me what goes where and he was nice, helpful and (it seemed at the time) knowledgeable. Unfortunately, because the situation was handled incorrectly, my a/​c stopped working entirely. Thankfully, the mechanics at Firestone were able to fix it, and told me conclusively that the system was overfilled and soaked with oil.
I am not writing this message to disparage the technician who was kind enough to try and help me. My actual issue is how I was treated when I went back to O’reilly to let them know that there was an issue with training or knowledge that needed to be rectified to stop this from happening to someone else. The «manager» I spoke to was insulting to my intelligence when I tried to explain this to her and after several attempts I simply gave up. I showed her the paperwork I had from the mechanic explaining that the malfunction was due to their error.
I was specifically told the following:
«This never happens, my technicians aren’t even allowed to change light bulbs because we could be liable.»
To which I replied: «I am not asking for liability or compensation of any kind, I just want you to know that this happened so you can avoid this in the future.»
Her reply was: «Air conditioners are a complicated thing. In my car, there are leaks in the hose so the pressure is never stable.»
And of course, I was so taken back by the idiocy of that statement that I gathered my paperwork and left. I have never asked for so little and been so disappointed. I am not at all surprised that there are other complaints about the same «manager» on this site.

Went to this location for the first time and I will NEVER GO BACK!!! The female manager who was «Helping» me was ridiculous rude. Defiantly doesn’t deserve to be a Manager! And on top of it, sold me the wrong part!

Super good service here. Good hours.