Came when scheduled and on line scheduling worked good. The got the rusted drain cover off and drain unplugged. I was a bit disappointed that the work ended there but it probably saved me money. I had to run to the hardware store to get a replacement cover and got a plastic one and carved it to accommodate the softener drain and the stump partially drilled out screw that was drilled to remove the rusted cover. The guys were nice one competent one trainee. I hope I didn’t get billed by the hour fro two people :-) But overall decent job in and done in well under an hour. They were very attentive not to track thru the house and careful hauling equipment in and out.