Computer Brain

Do *NOT* trust this company. They will sell you an item and then give you something else. Bait & Switch! They will also call and harass you on the phone and by emails and tell you that you were wrong. They will not acknowledge their mistakes even though you have an invoice from them showing what you actually purchased from them.

went in to see if i could ether get a cheep computer replace for laptop i had or buy one. only had 100 they told me the sign in the window they were out of stock. then when i asked if they would fix my computer they told me they would not only fix it but would take my windows out and replace it with their own xp but when asked what if i got a virus they said it would cost me another 50 dallors to remove or reinstall windows they would not give me a recover cd.

I have never been treated so rudely in my life. After dropping off my older computer for repair it was suggested that I purchase a flat top monitor at $ 69.00. When I came it to pick up my supposedly repaired computer I was amazed that the price had now changed to $ 79.00. This is not the issue… the issue is that I was told that I was never told that the price was 69.00 and that I was totally wrong. This guy was arrogant about it and rude beyond belief. I should have walked out and left my computer but no… I foolishly stayed. This also happened to the price on used monitors from 20.00 to 25.00 and told I was wrong on the quote. Seeing my computer work properly in the shop was satisfying enough for me to just pay the bill and never ever come through those doors again. Now that the unit is at home it does not recognize my mouse or keyboard so the monitor does not work. What did they do? I rarely am disappointed in service to the point of posting a review online but this place warrants such action. If there was a score less that one star these guys would qualify. Tomorrow i am calling the bank and cancelling payment and going to CDW where professionals are. Do not go to Computer Brain if you have any brains at all.

I took a laptop in for a repair. Although I had called ahead of time to make sure it would be ok, they made it clear they were not happy that I pulled the hard drive before bringing it in. The problem was that the laptop would not power up at all so the hard drive was not necessary.
I brought in the laptop on a Saturday. I was promised a call with an estimate that day or Monday. I received no call that week so I stopped in when I was in the neighborhood the following Saturday. The person at the repair desk said a lot of people had been out, he was about to look at my laptop, and definitely would call that day or Monday at the latest. When I had received no call by Tuesday, I called to arrange to just get the laptop back. They made an attempt to convince me to let them look at it that day but by that point, I was not interested — and did not really believe them.

No stars is what I say! DON’T ORDER FROM THIS COMPANY. They don’t honor a sales order mistake or even acknowledge that there was a mistake on pricing one of their items on their website.
I placed an order for what appeared to be a ligit price ($ 75) for an additional hard drive for my computer. I received an email confirmation, they took my credit card information but NOTHING ever happened. I checked back a month later to see where my shipment was and it said «cancelled». NO EMAIL FROM THEM THOUGH.
There’s too many other discount web sites to order from. Click once, click twice and go to a site where customer service means something to the store!