Kay Jewelers

Let me first start off with saying that I HAVE NEVER written a Unilocal review until now! First off I will say that I did not originally purchase my ring from them, so I will not go and blame them for the ring I purchased in the Kenosha Kay Jewelers. My fiancé and I purchased my band in January, just so that we will have it ready to go for our wedding which is the first week of JUNE. We tried to play it safe, but even January clearly isn’t early enough when dealing with Kay’s. So, my fiancé and I have went to Lincolnwood Kays two times to pick up my band because that is the closest location to us in Chicago and every time the band was either oval or uneven, which is disappointing, considering the band is over a thousand dollars… which means it better look like it!!! Today I went back because Lincolnwood offered to fix it for me, which i thought was very nice of them… but when I came there today again more disappointments. Yes, the ring is still oval and the bottom of the ring is thinned out to the point where it looks like it’s about to break. But let me put the ring issue aside and tell you about the extremely rude and disappointing «Manager» that I dealt with regrading my ring issue today. Never have I seen a manager act the way she did. I honestly had no idea she was the manager to begin with. The person who I was dealing with first was a kind gentlemen that was actually hearing me out when I was telling him that my ring looks horrible. I mean after the third time, COME ON, you expect it to be right! So then the manager basically interrupts us, without apologizing for the fact that I am not satisfied or even just introducing herself as the manager. She was basically trying to tell me that the ring was a circle and that if I wanted another ring to be ordered in my size it will take 3 months! This should have already been done the first time we purchased or at least the second time we came in and said that the ring is still not what it is supposed to be. Throughout our whole conversation attitude was being thrown at me as if I had done something wrong and not them. So I am basically standing there not knowing what I should do because if I wait three months, I might not have my ring for my wedding day and I can’t take that risk. But towards the end she basically told me that even if i ordered the ring to my size it will still look oval!!! Which I then told her that makes no type of sense, because my engagement ring is round! Then she tells me maybe I should not have bought a ring with diamonds (but that’s the ring that comes with my engagement ring) and that it is basically our fault for purchasing a ring with diamonds that had to be sized down! So she continues with her attitude and basically telling me that I am wrong and she is right. I then told her that I can’t sign off on the ring because I honestly am not satisfied and that if she can send it back to the original store i purchased it from because I just couldn’t deal with her anymore. She rudely states yes and starts doing something on the computer, so I ask her how do I know that she will do that and with attitude she states, «because I said so», like wow!!! I ignore that and ask her if she can call them just so I can have a piece of mind and she states, «its saturday they won’t pick up and then she realized it is friday and then states I mean fridays and saturdays they don’t pick up», with a smirk on her face. That is where I had enough of that and told her that she needs to calm down with her attitude because it is really starting to tick me off and then I asked her where the manager is and that is when I find out, SHE IS THE MANAGER! I told her that she should be ashamed to call herself a manager. She goes off and tells me to leave the store before she calls the security!!! My insides were boiling! I honestly had enough and called the Kenosha Kay Jewelers and told them that I can’t deal with this anymore. He apologized for their mistakes, but Kay’s lost a customer. My fiancé and I are going back to Kay’s for them to refund our money because I can’t give our money to someone that deals with customers in such a manner that should not be seen anywhere, let alone a store that should give you a beautiful experience with the purchase of your rings. I am so disgusted with Kay’s and so sad that my engagement ring is from them. I honestly hope no one has this experience because I don’t want a special moment for a couple to be ruined by such nasty service! Kay’s you should be disappointed for stooping so low and for hiring people who clearly do not understand what it means to be a manager! Through them is how you either gain or lose customers and because of this one you just lost one.

Went ring shopping with my daughter without a clue of what we wanted. We were treated with lots of options and patience. Walked out with a happy daughter and a beautiful ring. New manager. Get service.

Worst customer service ever! I have never seen such a rude sales associate! We went to buy an anniversary ring but it was like they are making a favor on us that we are buying from them. I have never seen such an attitude. That day I visited almost 6 – 7 fine jewlery store and everyone was so helpful except this store. Three of sales associate were chatting and I asked for help aproaching one of them, and she said rudely to wait. Then she finished gossiping and then attended us. I mean what the hel wrong with them?
The quality of their ring is also bad. Two years back I bought a ring with silver and it going black every day.
I would not recommend buying from there. If I could I would give zero star.

My fiancé and I wanted very plain wedding bands, so we figured we should just do it somewhere inexpensive. Since we were already there, I decided to get my engagement ring resized too, because it was from Europe and we couldn’t send it back to the maker to get it resized. The ring is handmade and has an etched pattern on the band, and I asked if that would be a problem. The man helping us said no, and told me it would be $ 36, which seemed very reasonable. Later, I got a call saying that he charged me for the cost of a silver ring, but my ring is platinum, so it was going to cost forty dollars more. I told him it was platinum up front, so I really didn’t think I should be charged for it, but whatever. THEN, I get another call saying they can’t resize it without possibly damaging the band (which I had already asked about in-​store! and they said it wouldn’t!), and did I want to get «bishop bumps» (little metal bumps on the inside of the ring to keep it in place) instead for $ 99. Again, didn’t really think I should be charged even more for something they told me wouldn’t be an issue, but I agreed. And THEN, unbelievably, I got ANOTHER call telling me that $ 99 was for silver bishop bumps, and it turns out my ring is platinum, which is $ 300. And I’m like, didn’t we already go over this silver/​platinum thing? I told them just to do the silver ones, which is ultimately what they did. Everything went fine with the wedding bands, but the resizing of the engagement ring was SUCH a hassle. They also «cleaned up» my brand new engagement ring, which meant removing the purposefully applied patina inside the design. As someone with a background in metals, I should’ve known better then to get an expensive, handmade ring resized at Kay, but I thought it would be simple enough for them. Nope!

This is the absolute worst jewlery store ever. My husband went in for a quik Valentines day gift. He was ignored for the longest time, then finally waited on by some fat, dour, trailer trash lady with a horrible attitude. Sorry but I had to go there. She gave him the stankest attitude possible. Instead of getting what he came for he ended up just replacing my chain that broke. What a shame. I guess the best thing to come out of the whole situation was that my husband left there and went to a really nice private jewlery store and got me an awesome diamond pendant. safe to say we have found our new jewlery store and will never ever go to another big box corporate store where the salespeople are miserable. Kay jewlers you suck! Wish I didn’t have to give you guys the 1 star I gave you.

I would recommend going elsewhere for your jewelry purchases. Multiple things have gone wrong with my wedding bands at this location. It all started when we got my fiancé’s wedding band back. It was the wrong size, which isn’t necessarily the fault of the store from which we purchased it (Orland Park), but when we brought it to the location closer to where we live (Lincolnwood), and returned it for a smaller size, they messed up the inscription. We made it very clear what we wanted, and the inscription came back different than what was on mine (which it was supposed to match). We had to make multiple trips to the store, and the sales reps were always very pushy and often acted like they were too busy to handle our requests, when there was never more than 3 people in the store at a time.

Got my ring back a little later than expected but it looked spectacular, I was so pleased.
Unfortunately, today I found another stone missing. This is with me being very careful, not wearing the ring besides at work every other day, I put it away most of the time and I just can’t believe another stone is out. UGH.
And I actually bought a back up ring to wear instead of this one because I’d like to keep it looking prefect and STILL a stone is out.