T-Mobile

Worst customer experience possible!
I walked into t-​mobile today in the middle of the afternoon and I was greatest when I walked in but it took them a second to realize I needed help. An employee approached me and asked me if I needed help. He didn’t introduce himself or anything. I noticed his name plate that said Saad.
I told him I just wanted to return my iPhone and get a Samsung instead. Pretty simple right, not in this case.
The entire time I was asking questions he was sitting quiet for a moment and just trying to figure out the phones to sync them and move my information to the android phone. The one thing that threw me off instead of paying attention to the customer he was on his phone having a personal conversation right in front of me. It made me feel uncomfortable and as if he was paying attention to his personal situation rather then helping me out. Anyways as my phone is syncing he’s putting his head down texting. That is so rude. I work in retail too I would never treat a customer like that.
I didn’t realize at the time I had notes saved into my iPhone and I needed them. He didn’t vendors bother asking me if I needed anything or to look at it. This is such a horrible and unconvince visit.

My wife and I were greeted by Angie. She was extremely friendly, knowledgable, and HONEST! Most places are very pushy and sales driven, we felt very comfortable here. We’re not going to be going to any other locations besides this exact one to deal with Angie. Thank you T Mobile!

I have been a customer with T-​Mobile since its beginning. I have had mostly good experiences and a few not so good at this particular store.
I went into this store on a very busy Saturday afternoon with a few questions about my business account and to upgrade a phone. I was very fortunate to have been helped by Maritza!
She was able to answer all my questions, fix an issue with my account and help me choose the best upgrade for my use.
I walked away feeling very happy with my experience !
Thank you to Maritza… You did an outstanding job!
The world could be a happier place with more people like Maritza around! I hope that your dedication to your work is appreciated by managers because it sure was appreciated by me! Thanks!

Been here 3 times. If you like to wait about 1hour to get service, this is the place for you. Then they give you attitude. For what?! Patiently waiting?

When was the last time you walked into a cell phone store where the people went out of their way to SAVE you money? In my case, the answer was never — until mid-​August, 2014, when I walked into the T-​Mobile store in Lincoln Town Center, Lincolnwood, IL! Here’s my story.
I’ve been a T-​Mobile customer for about 5 years as of the date of this review. My old smartphone, a T-​Mobile MyTouch Q (made by LG), was showing its age, and I’d been looking online for ways to replace it on the cheap. My plan was to get something nicer, then reset my old phone to factory defaults (which would make it somewhat snappy again), root it and hand it down to my daughter, whose cell phone screen had broken. Alas, before I made up my mind as to which phone to buy, and my old phone’s ear speaker quit, making the already marginal phone practically useless. I run my business from my cell phone, and therefore couldn’t afford to be without one, so I grudgingly walked into the aforementioned T-​Mobile store for a quick replacement, already imagining little winged dollar signs flying away from me.
I looked around for awhile without finding anything that interested me. Most of what I found were jazzy, hot-​seller smartphones that were too big for me to hold comfortably and cost much more than I wanted to pay. There were also a few underpowered, poorly-​rated, budget models that I knew I didn’t want. I was about to leave when a very sweet young saleswoman (who, I later found out, was one of the managers), who turned out to be an exceptional listener, asked if I needed any help. I explained to her that I needed to replace my failed smartphone but had found everything in the store to either be too big and expensive or inadequate for my needs. She nodded, then asked me if I had seen the new (at that time) Samsung Galaxy Avant. The Avant was off to the side and easy to miss. They had only had it in the store for a couple of weeks, and most of the salespeople didn’t know it well enough to sell it yet, she said. I had not seen the phone, so she proceeded to demonstrate it for me.
I must admit that I was duly impressed, both with her demonstration and the Avant itself. It’s smaller, thinner and lighter than the top-​of-​the-​line Samsung Galaxy S5, and even smaller than the S5’s little brother, the Galaxy S5 Mini. But it’s nearly as powerful as the S5 phones, with just as much memory, a processor that’s just a notch slower and a gorgeous display. She left me to play with the phone a bit and look up some reviews.
About 20 minutes later, I had made up my mind to purchase the Avant, but the manager who had helped me find it was nowhere to be found. By and by, another young woman approached me to ask if she could be of assistance. I told her that I was looking for the saleswoman who had shown me the Avant, because I was ready to buy it. She explained that the first saleswoman was one of the managers, and that she had gone down to the T-​Mobile kiosk on the first floor of the mall, and that she was also a manager and would help me with my purchase.
I’ll never forget what happened next. She looked up my account — remember, I was already a T-​Mobile customer, and I just needed a new phone — and asked if all I really needed was one new phone. The Samsung Galaxy Avant was on sale and I would get a good deal on it, she explained, but if I bought two of them and added a 5^th line to my account, she could really save me a lot of money. I was skeptical of this, to say the least. Buying TWO new phones and adding a line I didn’t need was supposed to SAVE me money? Sure it would, I reasoned, in the same way that all those sales advertised with the cliché «The more you buy, the more you save!» «save» me money. But the manager assured me that the deal was genuine. I had a legacy T-​Mobile contract, she explained, and was basically paying too much money for my existing cell service. If I added the second phone and a 5^th line, I qualified for a repricing of the old contract that would save me about $ 60/​month before taxes. The change would not extend the length of the legacy contract, and when that contract expired, I could save even more money by dropping any lines I didn’t need anymore. I would also need to buy a cheap phone for the 5^th line, but she told me to go out an buy that on my own, because I’d be paying too much if I bought it from her. (See what I mean? Again, she went out of her way to save me money!) She printed up the paperwork so that I could look over the details. I took my time going over it, and I couldn’t find anything in it that contradicted what the manager had told me. There it was, on paper — even with two new phones being paid for over two years and a new line I didn’t need, I would still save $ 60/​month before taxes over my old monthly bill. I accepted the deal.
Three months later, I’m still thrilled. Our monthly bill is, indeed about $ 60 lower than before, and our Samsung Galaxy Avants are terrific.

I would NEVER EVER recommend this place to anyone! They are not helpful in the least! They do not know they’re devices nor their services!

Long time ATT wireless customer here 2 lines. Finally my last contract with ATT expired and I was free to go with my iPhone’s (me and my wife) to different carrier out of all of them We picked T mobile. We use a lot of wi fi so no need for unlimited data
Unlimited Text + Talk with 2.5 GB fast internet PER LINE cost us about $ 100
vs
Unlimited Text + Talk with 1 GB SHEARED data from ATT for over $ 140
Since we don’t travel much going with cheaper and no obligation T Mobile make more séance. The service is very good so far and we are saving money.
If you pick this location make sure to ask for Vera J. She was very friendly and make entire process quick answering all my questions and concerns.
Porting our numbers from ATT to Tmobile. took about 3h on Saturday evening.
If you bring in your phone from different carrier make sure its sim card unlocked

Alright, here’s the dilly…
I’m a longtime, faithful US Cellular customer. (What a shock, I know.) But, I’d consider switching to T-​Mobile due to the fabness of the service here.
My friend busted in here on a Sunday afternoon and was determined to sign-​up for service. Of course, he chose to do this when we had pre-​arranged plans to be somewhere in half an hour. My friend decided to bombard the nice T-​Mobile rep with random ass questions and the rep was ready with all the right answers. Nice! The rep also heard me ask, «Do you REALLY need to do this right now?» When I explained that I needed to be somewhere, he was all about getting my friend signed up for service as soon as possible.
And…he made it happen! He directed us to the next open sales rep, explained the situation and joked that I wanted to be outta there in 10 min. All-​in-​all, we were probably out in 20 min, max.
Friendly, knowledgeable and funny — those are three characteristics you don’t see that often at any cell phone provider’s stores. Shout-​out to this store… definitely impressed!