Labcorp of America

I have gone to this Labcorp several times in the past few years and know that going early without an appointment you will be expected to wait long. The last few times I went there I was in and out in less than an hour and was satisfied with the service. The front desk should have training on customer service skills because after all the years I have been going only once I had a nice receptionist. I took my son to a visit this week and decided to go later in the morning to avoid the morning rush. There were only two patients before us so I figured we would be in and out. The front desk person was so rude towards people coming in and also was not friendly while registering my son either. I went to the back to get his blood drawn and luckily there was no one else waiting for blood work. I noticed that all the lab techs. went on break at the same time and left us sitting there for 20 minutes. Finally one of the techs. came out and said that they would be with us shortly. At that point another patient walked in and sat down. All the techs. came out about 5 minutes later and decided to draw the blood of the patient who walked in 20 minutes after we had been sitting there. I was so upset at that point and made a comment to the tech. who could have cared less. It’s sad that customer service is not a requirement for this location since they figure that patients will still come if their insurance makes them go there. The staff is forever changing so sometimes you get good lab techs. and sometimes you don’t. I don’t think they will ever have a friendly front desk staff since that does not seem to matter after so many years. The place could also use a new paint job because the walls appear dirty.

Came here on a Friday morning at 645am. They open at 7am which is great. Doors opened at 7 and I was out of there by 715am.
I have been here before where I fainted and woke up on the floor. The technician at that time was not good at all and poked me 7 – 8 times trying to get my vein.
This time I got a technician named Super Martin and he was exactly that– super! It was the easiest bloodwork I have ever had done. He was friendly, full of good energy and put me at ease. I barely felt him insert or remove the needle. Hope he gets the recognition he deserves as he is a wonderful employee.

The phone number for this location is very difficult to get a live person. i needed directions and the automated service was not going to work. i pressed any number and finally got someone on the phone that was not able to give me directions. Really? you can’t tell me how you get to your job? so i asked can you tell me what is around there so that i could find that… either way i found it. my wait was not that long and i didn’t have an appointment.
there is 0 privacy. the waiting room and the registration is right next to each other.
you get registered and then they send you in to the other side and you pretty much crowd up the doorway if there are others also waiting. the phlebotomist didn’t seem to me like she knew what she was doing. she had the needle so deep in my vein i swear it was outside the other side of my vein and that is why she wasn’t getting any blood. she finally pulled back a bit and it worked.
i will be looking for another location if i must get blood drawn again.

The worst labcorp I’ve ever been too. It’s dirty and the staff are horrible. You wait hours even with an appointment. I will never come back here.

I’ve scheduled 2 appointments with this place and both times had the same result — I waited over an hour WITH a scheduled appointment. The first time it happened I asked if it was always like this, and they said no because they only had one tech that day so they were really backed up. I gave them a second chance, still waited over an an hour, and then they could not even draw my blood because they said they didn’t have the right test tube for one of my tests in stock. How does a lab not have all test tubes in stock? So i spent an hour and a half there and got nothing accomplished, other than getting yelled at by my boss for being late back to work on my lunch break.

I had to have blood work for my private MD and urine drug testing for a new employer. Ususally I go to the Fanwood location because of the proximity to my home but because the Linden location was so close to my job, I scheduled a lunchtime appointment. BIG mistake! I walked in and thought «hmm, empty, this should be quick». The front desk staff registered me rather quickly then instructed me to «go back». 1) There was no one around to tell me where to go, 2) although I had an appointment and there was only one other person in the clinical area, it took someone 20minutes just to call me so I could pee in a cup! 3) Everyone was speaking Spanish and the Spanish music was blasting 4) the facility was filthy, and the walls dirty and scratched. The ONLY good thing I could say about this lab is the technician who drew my blood was skilled and polite. Otherwise… choose another location.

It’s Labcorp so one cannot expect much in the way of customer service, but this particular location has the most disinterested phlebotomists and front desk staff. Blood draws are done in an assembly line fashion with little to no cordial greeting or care for the patient. The wait is long in the mornings when they first open — hopefully there is improvement by midday. I was talked at rather than talked to, and the front desk staff made zero effort to even try to pronounce my name. They simply spelled it out, and my name is really not complicated. It is condescending and rude, but I seriously doubt the staff even cares.
If you wish for a bit better treatment, try another Labcorp location if your insurance deems it necessary that you must use this lackluster company.