Ulta

Great experience at this location last Sunday. Friendly, helpful and happy employees. A big difference from the Manchester store where you get ignored and finding supplies to try things on is an impossible feat. Will frequent this location whenever possible from now on.

This review Is for the brow bar. I needed my eyebrows shaped & cleaned up a bit. I decided to give the brow bar a chance since they have been recommended a lot. The price of an eyebrow wax was 21. My stylist was Krystal & she really did a wonderful job very detailed & fun to talk to. I took one star off just because I felt like I didn’t really need her to put make up on me afterwards next time I’ll probably just say it’s not necessary. But over all a great place to go to get your eyebrows done.

Michele from the Clinique counter is awesome! She is very knowledgable about the product and goes above and beyond each time I’m at the store. Thank you so much!! you are an asset to your store

I had a great experience here yesterday!!! Brianna was my aesthetician and was wonderful to work with. She took time to listen to my concerns and recommend products that would work for me. I suffer from hormonal acne and am pregnant, so I have super sensitive skin and am extremely limited on what I can use – no fun! She was very sympathetic to my situation and took her time applying 2 foundations, and a bronzer to see what looked best. She also took time to recommend other products that would work for me after pregnancy. Lastly, Brianna also had me visit Ana (I believe this is her name — I’m sorry if it’s not) who was awesome and helped me with finding a all natural treatment for my skin. She also went out of her way to find products that were 100% safe for me to use. Thank you. I purchased the green apple peel blemish clearing peel. (I tried it yesterday and my skin already looks better today). Even the girl who rang me up was a sweetheart. I am really happy I visited this ULTA, and met people who seemed genuinely happy to help me. Unfortunately this has not always been the experience I have had when visited other similar places.

I went in to Ulta to get my makeup done for a big event. I’m a Dj and when the newspaper will be in your face all day you better look good! My makeup artists name was Brianna and she was amazing! I told her I wanted dramatic, and fun, and colorful I described my look as «80s punk-​rock-​pinup-​girl» she told me her forte was natural looking makeup but that she was excited for something new.
She wasn’t afraid to go above and beyond and I’m completely grateful!
I’m totally satisfied with my visit she walked around with me after and helped me pick out the makeup I wanted from our session
Ashley helped her grab things too I loved both of their positive attitudes and their willingness to work as a team
Justine cashed me out and was cheerful and positive as well the whole staff was amazing I’m only upset that I couldn’t catch all their names because they all deserve a shout out!
Thank you ladies!

I wanted to get a hair cut and new color on my hair. The stylist was nice but she didn’t know what she was doing, she tried to hide my uneven hair cut by curling my hair so I won’t notice. I even showed her a picture, it’s not rocket science. Seriously, do not go there for any kind of hair cut/​coloring. Supposedly she was the master hair stylist, I give one star, go back to school or re teach your stylists to learn how to cut and or color hair.

Went to their salon for the first time to get blonde highlights. I had golden brown hair. Before she did my hair, I told her I did not want toner on top of it after the highlights were done. When I was at the sink, she told me she was putting toner into my hair. Even though I told her 2 – 3 times I don’t like toner in my hair, she still insisted to put it in. I’m probably not going to go back, I showed her a picture of how blonde I wanted my highlights and these highlights look yellow and not super blonde. The stylist was nice, and the salon is nice, but not for me. Highlights are $ 98, but I was a first time customer so I paid $ 73. When I need new highlights, I will be going somewhere else. You pretty much get what you pay for.
Edit: Gave ULTA 4 stars before. NOW you get 1 star. I go into ULTA looking to buy $ 100+ dollars worth of makeup products. These women have no clue about any of the products they are selling. I asked the lady at the register if they carried Lancôme cause I couldn’t find any products. She said «I don’t know what that is.» They aren’t knowledgable about makeup products like Sephora employees are. I asked a lady to test a foundation on me, another customer comes around & then this lady completely leaves me hanging and runs to the other customer. I will never return to this store, DO NOT WASTE YOUR TIME OR MONEY. Go to Sephora, TRUST ME.

I’m originally from California, where Ulta is everywhere, so I was very excited to see that we were going to be getting one out here. The Lisbon store certainly lives up, and in most areas exceeds, the Ulta standards that I am used to. It is extremely clean, the staff is knowledgable and friendly. It is a great warm friendly experience that I wasn’t getting from other comparable stores. Great overall experience.

I would not recommend Ulta to any person wanting a makeup demonstration or wanting to sample the makeup. I would only recommend it as a quick all-​in-​one source for beauty supplies, but the company left me so furious that I would go out of my way to shop elsewhere rather than support them. Here’s why:
While there are testers galore, there are insufficient applicators in obscure places. I had to leave the aisle to find them, then go back to the products. There are no cotton balls or lipstick wands or round pads. Also, there is no makeup remover out in the open. Just hand sanitizer. Altogether, this was a nuisance but tolerable.
While there were lots of women working at the time, even stocking the shelves around me, and only a few customers in the entire store, none acknowledged my existence until I had already made my way around the entire store and back to the front entrance again — and that’s a lot of ground to cover. This defied customer service ideals but, for me, wasn’t a deal breaker; I like to be an independent shopper anyway.
The deal breaker: I was going to head out the door, but I thought I’d see how the PurMinerals foundation worked for my complexion. When I asked a sales lady/​makeup artist (?) for assistance, she insisted that I had to pay a $ 30 fee for a makeup demonstration in their «salon.» She asked if I was headed to an event. (I clearly wasn’t. I was in fat-​day jeans and an oversized sweatshirt, with my hair pulled back in a messy pony. I was heading to the grocery store next.) I said no and that I only was curious in the foundation, not a full facial with eyeshadow, etc. She again insisted that I had to pay the fee and said that they don’t do makeup demonstrations because it would detract from their salon profits. At this point, I turned and walked out, probably never to return.
Ladies, save your time and your hard-​earned money. Don’t pay a $ 30 fee for a makeup demonstration. You can go to any major makeup counter at your local department store or to Sephora in Mohegan Sun and get an entire facial for FREE. Moreover, at Sephora there will be ample supplies for you to test the makeup yourself, and the sales clerks actually acknowledge your existence.
I’m giving Ulta a ²⁄₅ only because it was clean and there was a wide selection, from low-​end brands like Covergirl and Revlon to high-​end brands, some of which Sephora does not carry.