Bubbles Window Washing & Gutter Cleaning

This company was hired to clean windows inside and out plus clean screens. Very expensive. They broke several screens and left without telling me. Customer service never got back to me. DON“T USE THIS COMPANY, The were better 5 years ago when I had used them last.

If I could give zero stars I would. This is the most disorganized company I have ever encountered! I received a call on the day of my scheduled appointment that someone would arrive within 30 minutes. I was happy because I was originally given an 8 – 12 pm window. An 1 ½ hours later I called and was told the workers went to the wrong address and would be there shortly. Well after several follow up calls two men arrived and said they were told to only wash the windows on the inside of the units of my condo association, but the job was for both inside and outside windows. I chose to reschedule because I could not verify if the original work order was modified by our management company.
It was not modified other than adding more windows due to additional owners available for access in units and because of storm windows. It was a matter of poor communication between workers and the office.
Our management company rescheduled for the following Saturday. Once again I received a call and was told the workers would arrive within 45 – 60 minutes. I followed up after 1 hrs and 40 mins and was told they were literally 10 minutes away. The worker arrived without apology or acknowledgement of inconvenience. He ignored me when I pointed this out and request to see the windows. He decided that he was only going to wash the outside of the storm windows and the inside windows. I showed the worker how it was possible to access the inside of the storm window by adjusting the screens and by folding out the inside windows. He flat out refused. If this was an issue it should have been addressed during the first visit when I took the workers around the building to count the windows for a more detailed estimate.
I am highly disappointed and would advise anyone who is interested in getting their windows washed to avoid this company. They are the worst.

Hang On To Your Wallet!
I tried this company a few weeks back to wash inside and outside windows of my two story house in Wheaton. I knew they were a bit more expensive than the previous company I have used but I thought I would give them a try.
I received my quote from the office personnel and then scheduled to have the work completed. The quality of the work performed was fine but when the tech presented the bill to me it was $ 30 more that my quote. The tech made an addition error and also charged me extra for front door side lights and a storm window stored in my front screen door. Even though I was still in the price range with these windows counted, the company policy is to still charge the customer extra.
I called the company office and they said they would cut me a check for the extra charges and they did follow through with a $ 10 refund.
This company charges more than most competitions and really tries to nickel and dime you to death with EXTRA charges.
My suggestion is to stay clear. If not, be prepared to spend more than what you are quoted!

Had bubbles out recently for a gutter cleaning. The men that arrived seemed very nice, but unfortunately language barriers prevented any conversation or the addressing of questions. I was told that it would be 165 (after a 10 dollar coupon) for my modest sized split level home and 30 – 65 to remove the gutter guards depending on how difficult to remove. Well unsurprisingly I was charged the full 65 despite these guys being in and out in 45 minutes which to me would suggest the gutter guards were extremely easy to remove. Overall the gutters appear clean and as mentioned was quick, but I didn’t feel a great value when you spend 230 in 45 minutes for a low skill task. Not sure if I will use again at this point.

I was looking for a company to clean my windows and screens so I searched Unilocal and found Bubbles. I called and I was asked how many windows I had and was told it would be extra for my screens.
I went ahead and scheduled them to come out and do the job. They showed up on time and did a good job, however they broke one of my garden decorations. I received an email from their customer service rep the day after the job was done asking me what I thought of the job they did.
I explained I was pleased with the job, however I was upset that one of my garden decorations was broken and the worker never told me about it. I never heard from the company again… no apologies no offer to knock anything off my bill for the damage… NOTHING!
If that’s the way they want to do business then they will NEVER get mine again!

They did a very nice job, but took them (2) times to get it correct. They have a weird way of finding your house, because they arrived at my parents house, who also live in town, instead of mine?
Be careful about their pricing. The nickel and dime you on everything. Ex. The large picture window in the house, which is the easiest to clean, they classify that as two windows.
Bubbles has next day service, but I would never use them again.

This is the worst company EVER!!! They arrived late by 1−11÷2 hours. They broke a window. I was told it was a 1 day job but had to come back a second day to finish work. They charged me double. I told them about the broken window and untimely manner of company, the women said she would reduce my bill by $ 300, which the window cost more to repair then that, she then sent my bill to a credit agency to collect my $ 300. A DISHONEST and UNTRUSTWORTHY company! STAY AWAY!!!

I had a negative experience with Bubbles, did everything I could to give them the opportunity to make the situation better, and am giving a negative review based on how they responded to a problem. I acknowledge that they did power clean my house, and they did a good job with that, no complaints on the work completed.
The service started out great, I emailed back and forth with a knowledgeable person who gave me a quote and set up a time to get my house power-​washed, and my windows, screens, and storm windows cleaned. I liked her, she was helpful, and she asked a lot of good questions. I even commented on how easy she made the process.
The cleaner arrived, and seemed noticeably surprised and annoyed at the amount of work. He indicated that it would take an extra 4 – 5 hours to complete, and that there was not time to complete all of the projects, so he would just power wash the house and do the windows and screens another day. We agreed because there wasn’t an alternative option offered.
Either the cleaner showed up unprepared, or the person initiating my order did not ask enough questions to understand the scope of the project (and like I said she asked many questions that I answered fully with detail). I emailed 2 individuals 2 times each, called twice, completed a feedback survey voicing my issue, and 5 days letter got a response after specifically asking for someone to contact me 5 times in 6 days.
All I was looking for was a sincere apology from Bubbles for not managing my valuable time off. After 5 attempts to follow up, I stated this exactly and even then did not get that. Had I had that immediately I would have dropped it and continued using this service. Instead, the response I got was that the person who cleaned my house has been doing this for them 9 years. They did not hold him accountable, and only made excuses for him. They did offer a discount on future services, but like I said (and stated quite clearly), I just wanted an apology and for someone to be accountable for what happened. I feel the discount was offered to get me off the phone since they clearly weren’t taking my complaint seriously and weren’t sorry for anything.
It would have been really easy to retain me as a client (it would have been easy to up-​sell me too), I am surprised they send out a follow up survey asking about the service, they clearly are not interested in feedback and are not looking to improve their customer service. I will not be taking advantage of the discount they offered to «rectify the problem,» I will take my business elsewhere.

Great service from Bubbles gutter cleaning. They were prompt and, best of all, more thorough than other services I’ve used. Used Prime Time once a while back and they were not as thorough and their technician was a bit obnoxious. Five stars for Bubbles!

Terrible company! I scheduled them to clean my windows and while the window washer was cleaning my bathroom windows, I heard a crash. After he left the room, I checked it out and noticed my custom stonework surrounding the tub was gone. I then noticed him going outside and dumping items (my limestone) in my neighbors bushes. Upon job completion, I asked him if everything was OK (to give him an opportunity to tell me what had happened) and he replied fine and gave me the bill. I then told him I knew what had happened and to call his manager so I could inform them of not only the accident, but of his dishonesty. It’s been over a year now and the company is still calling me to pay the balance owed-​which was significantly less than what it cost me to repair the stonework. Terrible company!

Bubbles is a great, responsive and meticulous company. We called them last minute because we discovered a leak from the full gutters that was preventing the floor guys from putting down new wood. They came the very next day, cleaned everything, threw away the debris and did it professionally.
Highly recommended!!!

I kept looking for reputable companies that would be insured, do a good job, and come out as soon as possible. Well this was the place. When I called I was greet by someone who actually works for Bubble Window Washing & Gutter Cleaning instead of an answering service. I was able get a quote without them coming out to look at my property first and I was able to get them out the next day. I even had a choice of times. When they did come out they came during the time that was scheduled. They were professional and did a thorough job. I will definitely be using their friendly and professional services again. Thanks Bubbles!!!

These guys have insurance for starters. Most window washers don’t if you ask. They were on time, on budget and did an excellent job on our 3 story Victorian. We have already recommended them to others.

I wish there was an option for zero stars. I was initially hopeful when I submitted my online request for a free estimate. I received a call the following day after my submission and was asked about the number of windows I have and the square footage of my patio (needs power washing). I was given a ball park estimate of the cost and we scheduled someone to come out 4 days later. So far, ok. I was hoping to have the job completed within a week, sounded like it wasn’t going to happen in that time frame. Then everything spiraled downward very quickly.
I was given a 3 hour window in the middle of the afternoon during which the agent could arrive at my house to perform the free estimate. I received a voicemail after 4 hours and was told that no one would be able to make it and that I had to call back to reschedule. No apologies.
The following day I received an email asking me for feedback from the free estimate. Clearly these people aren’t on the same page and disorganized. I wrote an email expressing my disappointment and outlined what happened. I was by no means ranting and raving as I am here. It was the perfect opportunity for them to call me back, apologize, and reschedule. I heard absolutely nothing back! They really dropped the ball on this one.

Bubbles was great for window washing– check out my earlier review. But where they fell down for me is in their gutter cleaning.
I hired them to clean out my gutters in the Fall. I told the woman on the phone that I had soft copper gutters and a slate roof on my old house. They said they knew how to work with that. Well let me tell you– they did not!
They dented every single one of my gutters by placing the ladders directly on the gutters. With copper being the soft metal that is it, I now had ladder marks all around the house.
When I called the owner (?), Veronica for it to be corrected– in the beginning she handled it perfectly– telling me her technician would come out and evaluate the situation. I waited for him to show up at the appointed time and he never did. So I re contacted Veronica and she was very apologetic and said that her technician had an issue but he would be out the following Friday. Well once again– no one showed up at my house. This went on for 4 more missed appointments.
And then Veronica just stopped getting back to me. Radio silence.
I can’t imagine how a place that was so customer focused in one part of their business, could be so anti consumer on the next. And the icing on the cake? Turns out they had waited too long to clean the gutters so most of the leaves were frozen in when they attempted it. All that did was leave me with clogged and dented gutters in the Spring.
A business that doesn’t stand behind their work? Not a business for me.

Very professional cleaning and well worth the $ 300 for 25+ double hung french windows, gutters cleaned and sky light. We are very happy with the results and will utilize Zach again! Great Job!

A downspout in front of my house was completely clogged. I first called a gutter cleaning service in Naperville, but they came in and told me that I needed to get a plumber to get it fixed and couldn’t help me with the issue (they didn’t charge me for the inspection, so no complaints). I then found Bubbles on Unilocal.They sent out a skilled worker to my house the same day I called.
They unclogged my gutter, washed my drive way (which had all that mud from overflown gutter), and charged me a very reasonable price. I am glad I found them and I highly recommend them.

On Time, Quick Work & Cleanup, and Priced Right!
One guy did (in 45-​minutes) a job that I was too freaked out to do at all! I contacted Bubbles Window Washing & Gutter Cleaning thru their website’s online form. I was contacted later the same morning and quoted a price of $ 110 for cleaning the gutters on my two-​story house and $ 30 for cleaning six clogged downspouts.
Carlos, the man of the hour, arrived on time at 8am, completed the job, and disposed of the debris. He also charged me $ 20 less than I was quoted (only two downspouts were clogged, not all six); he could’ve charged me full boat… how would I have known? Definitely the right thing to do.
Thank you, Bubbles Window Washing & Gutter Cleaning… I’ll see you next spring!

The scheduling person on the phone was a little confusing (too many options, too many add-​ons price-​wise). But the gentlemen who showed up and did the work were tremendous. And fast! They even waited for me when I took my son to school. You can’t ask for more than that.

No reviews? What, do you people actually brunt the work yourselves? (…gets off couch and wipes crumbs from my face…)
Well, we’re new around these parts and frankly, we don’t own a ladder yet. This house is tall and we were told that the rain was going to ruin our house… so…
we called some gutter cleaners. We originally called a company (Pioneer located in Naperville) who left an advertisement on our front door. It was like fate. It appeared the same day I was planning to call around. I called them and guess what, message machine. That’s like begging me to hate you. So, I waited FOUR hours. Called Pioneer back. Again, message machine. Oh, the hate.
I moved on to this company, Bubbles. Well, the name is a little ridiculous and I am a little embarrassed that I wrote a check to a place called «bubbles» but let’s get over that, shall we?
Because… they did a great job! They came in less than 24 hours later and did exactly as I expected. The guy (It’s hard to read, but I think his name is Carl Barnett) even gave me some advice on my roof (which I knew needed to be replaced and was honestly nervous to give me the news…) and answered some questions about a window I was curious about. He apologized because he was dressed down (um… you are cleaning my gutters and I’m the one still in PJ’s), but I didn’t care about that. I mean, I want my gutters cleaned, not an ironed shirt.
The only recommendation I could make is for them to haul away the gunk. Instead, they leave the yard waste (in a black trashbag) for you to dispose of yourself. Of course, I don’t care thaaaat much, but it would be nice not to have to deal with that.
The guy left after 1.5 hours from our 2,700 sq. foot 2-​story house (+ atttached garage) and I was pleased. We have 4 downspouts and they were all clogged = $ 5 extra for each… which I knew.
With a coupon (go to their website) for $ 10 off, I ended up paying $ 120 for 1.5 hours of work and a job well done. I would use them again if I don’t get off the couch and just buy a dang ladder already. Of course it took him 1.5 hours and it would take me like 5. But who is counting, right?
Oh, and Pioneer… yeah, they called me back at 8pm. Whaaaat? Since when did calling between 12−4pm on a Monday mean that businesses shouldn’t answer their phones? And it’s okay to call me after dinner time?
Go for Bubbles.