Firestone Complete Auto Care

This is the best Firestone Complete Auto service place in Naperville and Lisle area. I tried Firestone in Fox Valley and Wheaton where they all seems to be busy and not bother to present any customer service and honestly. Brian in this Firestone Complete Auto in Lisle greeted with a friendly smile and provided honest assessment and straight forward pricing. If you need anything that needs to be done on your car, I highly recommend this place. I’ll definitely bring all four cars here for service. If anyone need more information, please feel free to message me. I would be happy to provide recommendation and insights. Best Regards, James… Very satisfied customer.

They identify the problem, explain the problem, and fix the problem at a fair price. I had two defective wheels not under warrenty on a car I was getting rid of soon and they went out of there way to find me a solution that saved me $ 500.
If you have an older car take it here for your next oil change and have them do an inspection. They will tell you exactly what needs done and when so that you never get caught off gaurd.
If you decide to wait they have free wi-​fi and great pizza place accross the street you can get lunch at.

I’ve been here multiple times and this shop is just awesome.
When I had a complicated situation with some new tires, the manager went above and beyond to make things right for me. Everyone’s always friendly, they grill out for their customers in the summer, their prices are fair and the service is good.

Great staff! I don’t think anybody looks forward to having their car worked on but this Firestone is a great shop.
I needed a car repair during a holiday weekend. I called several different places but ended up at Firestone in Lisle. They were professional and informative over the phone. They explained what they could do and gave me the prices before they started the work.
I dropped my car off and the guys at Firestone were able to provide a ride home. The guys were able to complete the repairs by the time they had promised. Also, I was able to use an online coupon for the final price.
Overall– professional and knowledgable staff. I thought they were being honest during the entire process. I will be sure to return to Firestone for future repairs.

Great service, honest, knowledgable staff, they show you the problem with your car so you’re not wondering if they’re selling you something you don’t need. The Manager is top notch… I’ve been their on a couple occasions where he could have charged me for an issue but hasn’t. I will now take both my cars here for anything, from oil changes to major repairs, and recommend this place to anyone who is having car trouble. I moved out to the burbs from Chicago… glad I have finally found my mechanic shop!

The only place I take my car when I need something repaired. Brian is the «cream of the crop» when it comes to managing a shop. He provides a level of service that is unmatched. You will not be disappointed if you bring your car here.

Very pleasant staff. They listen and help. Excellent service. This place is very close to my home and very professional, I must say. I’ll be back again for sure.

Excellent service, would definitely come here again. Great customer service and prices. Thanks Susan for being so accommodating!

I had a sub-​par brake job done on my car last summer at a different Firestone location, and I was hesitant to bring my car back there for warranty repairs fearing that they would provide the same lack of quality and care. So I brought my car to this Firestone (in Lisle, on Ogden Ave) instead, expressed my concerns to them, and they took care of everything for me without hesitation and with no hassle at all. Most importantly, their customer service was excellent! Susan and Adam, in particular, were extremely polite and accommodating. They replaced all of my parts under warranty, they got everything done reasonably fast, and they made a point to put the customer’s needs first, which means a lot when it comes to potentially expensive auto repair jobs. Because I had such a positive experience, I will be back to this location the next time my car needs servicing. Thank you guys!

The 2 star rating here says «Meh. I’ve experienced better.» That’s the closest rating I can give this Firestone. I think generally, this place is okay. If you are at all mechanically inclined you’ll probably be doing your oil and flushing your coolant yourself so I can’t really review them on that level of service.
However I had recently changed my tie rods and had to take my car into an alignment. They did the alignment fine but stated that I need to get my serpentine belts replaced. I had a good experience here last time with a different manager who told me all the problems I had with my car which was confirmed by my mechanic so I trusted them on the belts. I purchased the belts on eBay planning to do them myself later this weekend. Lo and behold when I look in the hood of my car one of my belts is still brand new. Rubber is perfectly matte and not worn and there are no cracks. Certainly I have to replace the AC belt but they wanted to charge me for both belts. Pretty disappointed that they quoted me on both. Thankfully they didn’t say I had to do it «right then» because I think they know that I had some knowledge of my vehicle but I would hope that they would be more upfront and honest.
They also quoted that I had a front left wheel bearing loose or worn. I had a sneaking suspicion this would be the case but I wanted to check myself. I jacked my car up and tried to feel for any play at all in my wheel and I could not. Unfortunately this does not confirm or deny the wheel bearing so I will need to check that anyways, but I don’t think I would go back to this store to do so.
All other things being equal, I had a better experience with them last year. I think this place is still fine for alignments, oil changes and maintenance work but just be wary and get your car double checked.

This is now my go-​to place. I had an issue that two other places tried and failed to fix, they resolved it no problem. Every issue I’ve had them fix they did a great job on and they resolved the issue.
The manager Bill is a knowledgeable and trustworthy guy. He explains the problems clearly and how severe or minor those problems are. He’s accommodating to customers whenever possible.
Every time I drive off the lot I feel comfortable that my car is now fixed, I paid a fair price, and that things were presented to me clearly and honestly.