The Honda Superstore of Lisle

Unfortunately, for anyone looking to purchase a vehicle Lisle Honda is not the place for you. They are more interested in asking irrelevant questions then actually finding out what type of vehicle you would like. John is a JOKE!!!

I lost my «key» for my wheel locks. After a phone call, service said I could swing by immediately as they had a master key for all Honda wheel locks. They took my car, and 20 minutes, $ 20 (no labor charge) and a free car wash later, I had new lug nuts on. Great timely service.

My wife and I purchased a 2016 Odyssey in December. We had a relatively pleasant experience with the sales (Jordan) and finance rep (Bob). However, within one week after we bought the van it malfunctioned. While in park in my wife’s friends driveway, she got out to drop off a present, the shift level was in park but after a few seconds the van started moving forward, on an incline with with enough power to trap my 6 month pregnant wife between the van and her friends brick home. Fortunately, her friend was home and heard my wife screaming put the van in reverse and got her out. It makes zero sense being driver error as if my wife was in a hurry and she put the lever in reverse by mistake-​the van would not move forward on an incline. My wife’s friend said the lever was indeed in park when she pulled it in reverse.
My wife and I are pretty careful people. Neither of us have had an insurance claim in over 15 years. It was not driver error rather a malfunction with the car. Honda of Lisle and Honda were not concerned in the least and took no responsibility. The car is very nice however we do not feel safe in the car. Maybe it is just our specific vehicle. Maybe it is a potential issue with the 2016 Odyssey. In the end we were let down by Honda of Lisle and Honda

Do not buy a car here. I usually see the best in people but after being given the run-​around, being lied to several times and having my budget/​character insulted, I’ve had enough. I went in to look at a Honda Element and test drove it, but with taxes it was out of my budget, so I walked away. A few days later I went back to make an offer and talked with Manny. He claimed to be the head of the sales department, which was a lie. He also gave me a list of «fixes» that they had done to the car in the last two days since I had been there the first time, which struck me as odd. It was later confirmed that several things on that list were false. They said the back breaks had been fixed and that an oil leak had been taken care of, all of which were lies and Manny kept threatening to raise the price because of these «fixes.» I told him that I needed to take the car to my mechanic to get it checked out and he immediately put up a fight saying that my mechanic was too far away when it was only a 6 mile drive. I was about to walk out when he said told me that I wasn’t really a «bad person for wanting to take it to my mechanic» and that I had a budget that was paralleled to the McDonald’s dollar menu, so I shouldn’t be so picky. They also stood me up at the appointment we set to meet with my mechanic, but found out later that the car’s frame was completely rusted and they were asking way too much. All in all, it was a terrible experience and a complete waste of my time. Don’t expect to ever get a straight answer from any of these people, especially Manny because he’s a liar.

Really disappointed with their lack of communication or returned phone calls. Have called several times inquiring about the inventory of a suv and not one return call back or email. Not sure if arrogant or disorganized but apparently must not want the business if can’t get back to loyal customers that have been using them for over 20 years… extremely frustrated at this dealership and lack of quality customer service.

I had a WONDERFUL experience working with the staff of Honda of Lisle! As a young single woman, I appreciated this dealership treating me with respect throughout the sale and negotiation process. My experience at Honda of Lisle definitely trumps all of my other experiences with various dealers.
I worked with both Darrell and Henrieta of internet sales. I presented them with a very competitive quote I had received from another Honda dealership, which Honda of Lisle price-​matched. They spent quite a bit of time talking with me about the vehicle, answering any questions I had about its new specs. I really appreciated them taking the time to discuss these small matters with me. This was my first time buying a brand new car, so I had lots of questions! I had received several other price matches from other Honda dealerships in my area, but I chose to visit Honda of Lisle first over the others, due to the wonderful experience I had with their internet sales team.
After scheduling an appointment to view a particular 2014 Honda Civic EX, Honda of Lisle had cleaned the car, and even had a «Welcome Nicole» sign on the vehicle! They definitely know how to make a customer feel special. I worked with Renee Granier (sales floor), who went with me for a test drive, and also spent over an hour reviewing the touch screen computer of the Honda Civic! I worked with her and Mark Peterson (sales manager) throughout the negotiation process. They treated me with the utmost respect, which I have found to be a rare quality of dealerships (as I have worked with many others while trying to find the perfect new vehicle). When making a trade-​in offer for my old vehicle, they provided a respectful offer, but when I countered (and presented quotes from KBB and Edmund’s), they ended up accepting my trade-​in counter offer.
After sealing the deal, Renee sat with me for one-​to-​one orientation to my new Honda Civic EX, going over every option on the vehicle, explaining how to set up bluetooth, sync my contacts, upload apps to the onscreen computer, etc. When I returned to pick up my new Honda Civic, Honda of Lisle had freshly waxed my car, and even gave me a full tank of gas! Renee even called the following week to check to see how I was enjoying me new car, and to thank me for working with Honda of Lisle.
Having worked with dealerships in the past for previous vehicle purchases, my best sales experience by far was at Honda of Lisle. I would highly recommend this dealer to anyone I know, and will definitely bring my business to them in the future!

I purchased some items for my Honda civic through these guys. I wanted to return an unused unopen item with a restocking fee as per their return policy. I wrote to them for an authorization and a shipping label. I go the ok to return it and the guy said he was sending me a shipping label. I never got it but he kept asking me if I did. After writing back and forth with «Chris» he blew me off and now they say my return is not authorized.
I will never do business with these people again and will put them down in every forum I write in.
Thanks you jerks for taking my money but not letting me return an item. Your a joke!!! Your return policy is worthless!!!